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October 2019 by Cindi P.
I've had a zipcar membership for a few years now. Today was a bad day. There were no cars available at the location at which I reserved a car, although I received a message that my car was available as soon as I booked it. I was on hold for 10 minutes before speaking to a customer service rep. They don't appear to have any way to track down the car, or who's driving it, to see where it is or when it may be back. I had the option of canceling my reservation entirely or calling back to see if they'd located the person who is cruising around with the car. Blew my day. The whole "sorry for any inconvenience this may have caused you" script doesn't resonate for me today as I've had to cancel appointments. Really disgusted at the inability to deal with a situation that probably isn't unique. Must do better Zipcar as your appeal is waning.
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September 2019 by John G.
I have been using Zipcar for several years when I travel to Baltimore by train, and was generally satisfied. On my last 5 rentals, over the past year, there has been something wrong with the car every time. (Not undrivable, but not not running properly.) It's hard to reach anyone on the phone, and their website just directs me to an FAQ section, which doesn't give an option to leave a message. Zipcar has been very convenient, with cars right at the Baltimore Amtrak station, but I'm feeling forced to look for an alternative. If there's any live person at Zipcar who would like to talk about this, I'd appreciate hearing from them.
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September 2019 by Kat N.
There cars are always dirty! The app never works and they constantly charge you fees. I am so over this company and just ended my membership.
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November 2018 by La-Kia K.
My next assignment is here and I love it here. Security is helpful and very alert. Very large parking lot, there are reserved to vistor spots marked. This place is close to local eateries, stores, and across the street from the Y of Waverly. The building is near a bus line.
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August 2018 by Connie K.
I really, really like the concept of Zipcar. However, this is an absolute farce of a company and booking a car is a waste of time. We booked two cars in one day - the first one wasn't even at its location and we were told by customer support that the previous driver also couldn't locate the car. We tried again: the second car was late, and customer support hung up on us when we inquired. Zipcar made our afternoon plans needlessly difficult - do not use if you value your time.
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August 2018 by Markus S.
A perfect example of not to run a company. If you can get a hold of customer service, they are not empowered to actually serve customers.
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July 2018 by Alex M.
I don't normally complain but the customer service for zipcar car is atrocious. I've been having the same issue with my account for multiple days. They constantly have errors with their system, yet after spending an hour on hold I was just told to use Firefox and call back if I'm still having issues. Even though i was right in front of my computer they insisted I call back and spend another hour on hold, instead of just staying with me on the call. These people don't care about their customers at all. Sticking with Lyft from now on.
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June 2018 by Elyse M.
Late fee for even 10 minutes late after driving through a large thunderstorm. No one had reserved the car after me yet they still hit me with a $50 late fee. Not a practical car sharing option if you live in a city and/or may run into unfavorable weather where you cannot contact them due to it being unsafe. This was my first and late time using them. Car was also dirty on the inside and had receipts and trash from past occupants.
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May 2018 by Breonna R.
Please don't risk your money with Zipcar!! They will easily charge your account without any proper explanation. Customer service and dispute resolution process is horrible! I spent 40 minutes of reservation searching for a Zipcar one to find out the person who had it before dropped it at the wrong location. I, however, dropped it off at the current location and time only to be charged a $75 (non-refundable) retrieval fee. And apparently there's no person I can speak to about past reservations and disputes only active ones. They're a complete joke - PLEASE don't risk your money. Closed my account with them today and won't be looking back! Will stick with Uber and Enterprise - they're cheaper at this point.
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May 2018 by Alisa B.
The worst company. The workers are almost ALWAYS RUDE. They make notes about you and the next representative takes it out on you. They have a million petty charges and they are pretty much a good idea with terrible business habits. As soon as there is an alternative in on the next thing smoking. SCOTT Griffin you should do better... But I guess you'll just revil in the MONEY you're making and forget about actually running a decent company... DO BETTER!
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March 2018 by Adele A.
I have been using Zipcar car sharing for about a year. Initially, it seemed to be priced reasonably & it was convenient to get a car near home. My most recent experiences within the past couple months have been frustrating. I have experienced renting cars with mechanical issues. I have reservations that some how were 'auto edited' where the time frame in the app did not reflect what I actually booked resulting in exorbitant 'late fess'. I have been hit with all kinds of hidden fees. A daily rental that once was about $88, is now $100+ because of hidden fees. I have been charged a $20 fee for booking from 7:30 - 9:30 am. I booked the car for 7:30am but the app edited my pickup to 8:30 causing a fee for early entry. I have found taking an Uber to be more cost effective and less deceptive.
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February 2018 by Margaret S.
Their service is terrible, it's much better to uber! You would think it is less expensive to take a zip car but they drive up the price with fees and additional costs. I have been incorrectly charged a late fee 3 times now. This is extremely inconvenient as a college student. Also, I was told this time that they could not refund me because it was my third offense. Yet every time I was charged they refunded me because it was a mistake on their part. This time I changed my reservation time in the app (or so I thought) and took/returned the car in a timely manner. Apparently the app didn't change my reservation, despite me agreeing to being charged $2.18 fee for changing my reservation within a certain time period. I am very dissatisfied and wouldn't recommend this service to my worst enemy!
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November 2017 by Wang P.
I would have given Zipcar a ZERO if I could. Their customer services and management is the worst. The rates showing on the mobile app was different from that reflected on the reservation summary. When I called, they said they were not sure how much the rate should be. They saw in their system the cheaper rate that I also saw on my app, but they were not sure the higher rate on my reservation page was wrong. All they said they could help with was to forward the problem to billing department which would get back to me in 1-2 business days. What kind of logic is this? If you go into a store, wouldn't it be nice to know the price of a good before you make any purchases?
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September 2017 by Melissa G.
I would give this company zero stars if I could. I cancelled my account within the 30 day free -trial period, and was forced to reach out to customer service several times to have my "monthly membership fee" refunded. The woman with whom I first spoke advised that I could not have the fee refunded because it was listed on the billing statement as a "non-reservation activity fee." The woman also refused to refund the $25 fee that was listed on the billing statement as a a "membership fee" because, according to her, it was is actually the non-refundable application fee. Online customer service is also useless - according to Zipcar, they are "not able to provide an explanation as to how the charges appear other than that is just how they appear." I also had to demand that my account be cancelled within the 30 day trial period - the representative insisted that she could not cancel it until after the 30 day period expired. I will never use this business, and would urge everyone to stay away.
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January 2017 by Jeremy C.
If you ever have an issue with the company, forget getting any assistance. Customer service is horrible! Many calls for an issue and months later no help. They will not return calls. I'm out $200.00 because of a mistake Zipcar made.
