-
September 2024 by Tameka Witherspoon
When I tell you I am mad right now, I am. Last month I spoke to an agent by the name of Devin. There was an issue in my policy. When I spoke to Devin he told me that I would be getting a refund for $296. I asked when should I expect my refund in my bank account. He said “We don’t give refunds we credit your account. So next month it will be credited to your payment.” Of course I was upset. I eventually got over it. So here we are next month and no refund. When I called and spoke to DEVIN he told me that he said it would be credit to my policy not payment. Now little did he know I had someone in the car with me that heard the whole conversation. When I asked to speak to a supervisor this month and last month he said that the owner is on vacation and that he is a supervisor. Also what told me was not what he put in his notes. He definitely scammed me out of my money. And a liar!!!!!!!!!!!!!
-
August 2024 by Joe Schmoe
I've never filed a claim in 25 years of owning a house yet every year my premiums go up and I'm forced to shop around. This year Yaakov Schmell is trying to raise my policy by over $300
-
June 2024 by Cheryl Lee
The account transfer on home insurance was very smooth after passing of a loved one. Exceeded my expectations.
-
May 2024 by Anthony Bryan
Customer service is what makes the job function, and this place seems to lack to that Mandy hung on me and didn’t return my call it’s poor customer service and she seemed to insult my intelligence due to the lack of knowledge of her profession.
-
May 2024 by Eugene Che
I have a claim pending. It's taken forever, and no one cares. Anytime I call, I hear the same **** and bull story about how you're working hard to recover my claim. It's ************. That one star is actually a -1.
-
May 2024 by Clara manyoh
It's been extremely wonderful and pleasant
-
May 2024 by Frank Efe
Nice coverage
-
April 2024 by Hasib Ullah Nazary
I am with them for over 18 months, the price never goes down, when I told them that their colleague told me at the first day that we are not like other companies, now they are telling me he is no longer working here and he tells lied to you.
Second thing their customer service is Ajent is very disrespectful and very very rude even she yelled at me while speaking, why should I wait for my wife insurance ID 10 days?
you guys have to be professional and respect your customers.
You guys are there because of us.
I am changing my insurance and will never join this company even if I have to pay double of what I am paying now, at least I will have respect.
-
April 2024 by Ceirra Dixon
They have been very helpful while I've navigated through a car accident that I was not at fault for. The phone app is very easy to use and beneficial.
-
April 2024 by Everton webley
They cancel my policy without notifying me
-
April 2024 by Shanetta Butler
I'm in great hands with Allstate; I am proud to be a part of the family. I have been greatly taken care of. And have referred family and friends.
-
November 2023 by Kimberly Watters
This insurance group never good with assisting. I get better results when I complete the task myself by contacting corporate. And the prices are constantly going up every 6 months. No one in the office can provide clear answers to your questions it always a call at least day and half later. My car was stolen and not one time did they assist, I did everything myself. If your customer has a claim open you should at least reach out to them one time. Enter at your risk. They were good in the beginning but they lost their touch.
-
September 2023 by Scott Leder
Honesty, Integrity and Pricing that makes sense
-
September 2023 by Thomas Abakah
They help me with my price
-
August 2023 by Mordechai Katz
If you need to change you car insurance, look no further than to the guys at Harbour. Agent Avraham Frost is the best! Patience, respect, passion, and a vast knowledge of the insurance field are just a few of his amazing qualities. This guy is a pleasure to work with!
