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August 2025 by christopher Sebastian Bailey (CSCBF)
I don't frequent this location often. The Entire staff was female, aside 1. They were all team oriented and worked well together. They displayed adaptive customer interaction skills and are clearly able to multi task. I appreciated the ambiance and support I received from the moment I entered until I returned home task accomplished. I was able to trade out an old modem for an updated one, not the newest one which sucks but I guess.
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August 2025 by John Matthews
This review is for the XFINITY Cell phone Business service not the store. The staff in this store are really good and helpful at trying to fix the problems that this company's sales reps create, but even they cannot help the absolutely horrible cell service provided by XFINITY. In my experience they have very weaks signals and networks, so don't let them lie and talk slick and tell you that it is on par with the other big boys. This is a DECEPTION. STAY FAR AWAY!!!
Their sales reps outside the stores tell you anything to get a sale and are very deceptive to get sales. They misrepresent statements in order to get you to change your carrier. If you are called by a Comcast Business representative named Peter I____ or Matt K___, please do yourself a favor and hang up. This was the worst experience ever. Please do not to take the risk and leave your carrier for them no matter what they say or offer. If they offer $200 gift cards for every line, they won't tell you that it could will take 90 days to even hope to see it. They fedex'd it to a location that they didn't tell me they would. 2 out if 3 of the phones I switched over had texting and calling issues. The new phone after about a week couldn't even make or receive phone calls and that was their brand new phone. If that weren't enough, XFINITY not the in-store staff, was not trying to let me return the phone that we couldn't even fully use. DO NOT SWITCH YOUR BUSINESS PHONE TO XFINITY FOR ANY REASON AT ALL.
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July 2025 by Sophie Yao
aleesha is the best!! she helped me set up my phone when it was having trouble, and she was really patient and helpful
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July 2025 by Nichole Johnson
This is one of the busier locations. The wait times can be lengthy but the employees I’ve witnessed did work quickly to address each customer. Each employee I encountered was kind, knowledgeable and thorough.
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July 2025 by Pamela Sparks
The staff was very attentive and knowledgeable. Even though they were busy they ensured every customer was greeted and set expectations for wait time.
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June 2025 by Myra Harris
The people working there were awesome. Thanks for giving new meaning to customer service
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June 2025 by JuDonne Cole
The representative was polite and was sure to inquire about any concerns. She also had a smile that could light up the room!
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June 2025 by Denise Porter
I am so done with Xfinity it’s not worth the money anymore I am good I have 3smart televisions hooking up stuff free stuff
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May 2025 by Jeremy Hayes
Apparently I had a bill of $38 after I canceled my account. I never received any letter or notification until they had the nerve to send a $38 bill to a debt collection agency.
I will NEVER sign up for Comcast again. I am happy T-Mobile Home Internet user. It's faster, more reliable, and much better customer service.
I encourage everyone living in Baltimore to make the switch to T-Mobile!
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May 2025 by deborah bouie
Very professional and kind. Service is outstanding. Very personable and transparent. Clean area. Grateful for all that they do.
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May 2025 by Lena Garner
Pleasant staff that quickly saw to my needs & got any issues resolved with zero problems.
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May 2025 by Wanda Robinson
We're kind and helpful
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April 2025 by Angela TOWNSEND
Xfinity has my name spelled wrong on my account, even though when I bought the phone I gave them state id, I have called over & over & still my name on a phone I paid for is not corrected, causing me identity problems, the worst customer service ever😡😠🤬 I caught the mistake before I left the store, I am disabled and did not want to make a trip back, the customer service person called herself K took my phone somewhere in the store and came back and said she had changed my name to the correct spelling, when I got home I checked it was not changed & even though I have been calling customer service for over a year they still have not corrected the spelling of my name, this is so frustrating & annoying to make me go through this 😱😱
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April 2025 by Myra Person
Kind and friendly workers greeted and assisted me with my needs. I was in and out in less time than I expected. However, it is located far away from my home.
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April 2025 by louise massaquoi
Excellent
