Wells Fargo Bank receives mixed reviews from customers, with experiences varying significantly. Some customers report very positive interactions, describing the staff as awesome, kind, and helpful. They note being treated with respect and kindness, with personnel helping to straighten out serious problems. The service is called great, with tellers noted for their consistent kindness and a willingness to help that is described as awesome, leading to strong recommendations for the bank. However, other reviews highlight specific problems, particularly at a Merritt Boulevard location's drive-thru. One customer reports a teller made a mistake during a mortgage payment, failing to count all the cash in an envelope. While understanding that mistakes happen, the customer found the process of trying to notify the branch extremely frustrating. Calls were switched to a central call center, which reportedly made things worse. This experience led to a critique that drive-thru tellers need to be more accurate in looking and counting properly to avoid such oversights.
The worst customer service, they do not care at all.
December 2024
They usually always have only one banker working and they are always booked for the entire day. So if you need something urgent- too bad! Really shows you how money hungry these banks are. Just hire some more people!!!
March 2024
In line for one hour. ..10 people in line only one person work …all the people are walking around
