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July 2024 by Jonatan De Wree
Service went seriously downhill in the past year(s). I used to go to Hampden's office but staff there clearly hated their job and don't want to do any effort whatsoever. I had a more positive experience with this office, but not anymore... I even had one employee telling me, my mail to a foreign address might not arrive because the street name was not in English... Today they did not even check if they had any of the stamps I asked for. They lost a very important document and when I asked about it, I had to give my phone number so their manager could call me back. Of course, never received a call. They are clearly not there to be of service to you or extremely incompetent.
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July 2024 by Emily Horton
Came here to submit my passport application. Staff were very friendly and professional, and fast with the process.
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July 2024 by Tina Keel
They are WORSE ever. Customer service really sucks. They are too smart and not in the intelligent way. Never know ANYTHING. Mail is always late, delivery is left at the gate so anyone can steal . Two times a mail woman stole my packages. Gave me one story, them another and they covered for them. Process of moving and can’t wait to never deal with them again.
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June 2024 by Travis Jones
my mail guy is a pretty cool dude and he does a great job. not sure why so many people are angry at the post office.
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April 2024 by David Evans
For the past 2 years a lot of missed mail for whatever reasons !!!!
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January 2024 by D Clark
This post office needs to be investigated immediately. Mail is never on time, if they even feel like delivering that day. Postal workers will deliver the packages, but not the mail or vice versa. They will sit in their trucks, on the phone instead of doing their jobs. They chose to work for the postal service, not me. If you’re afraid of the weather, then work somewhere else. DO YOUR JOBS.
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January 2024 by L Lo
EMPLOYEES INCLUDING MANAGER AND ASSISTANT MANAGER HAVE "NO CLASS" AND CORPORATE AND UP, CEO...NO ONE "GIVES-A-DAMN HOW THE CUSTOMERS ARE TREATED AND WHO SUFFER AT THE "I DON'T CARE" STAFF..."NO ONE IS DOING ANYTHING ABOUT ME!! I AM NOT GOING TO LOSE MY JOB, IF THAT'S WHAT YOU THINK" !!!!They look back a the customers saying. OK!
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October 2023 by Crystal Matthews
I will definitely give it ZERO freaking stars! They need to investigate this Post Office because they are RUDE EMPLOYEES, SUPERVISORS etc ..they will RUSH you because the line is long WHEN IT'S THEIR FAULT! My mail was missing TWICE! I reported it, got no response...TRUST ME IM TAKING ACTION ON THIS! I was expecting an very important mail that I had to put on hold because I had to leave town(Emergency).. so I requested MY MAIL to be put on hold ..She came back gave me the WHOLE HOUSE MAIL!!! I should've caught her name but I knew I had to go because of the ridiculous line.. but next time I will catch her!
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October 2023 by Zgear GG
Saw the Mail person just sitting outside in their truck don't even think they came in they shut the truck off then turned it back on and drove away and then I get a notification saying "No Access to Delivery Location" seriously starting to get annoyed with this ?
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September 2023 by Kelsie Riegel Morgan
Friendly and efficient staff!
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September 2023 by Rasheid Boykin
Literally the only post office that closes in the middle of the day.
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September 2023 by V Y
A mess. Employees aren’t professional– they’re on their phones a lot, no efficient with time and have poor attitudes. Also, no one ever answers the phone in the branch. This doesn’t happen oin Timonium.
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July 2023 by Heeyeon Kim
They overcharge prepaid packages after you drop them off. Mine was 0.5 lb and they up it to 4 lb. It’s going into someone’s pocket.
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May 2023 by Heidi Riegler
We shipped an order for Mother's Day on May 8. It was supposed to be delivered on May 10. It has been sitting at this postoffice for 3 days now, missing the Mother's Day delivery. We have to refund our customer and have to wait 15 days before we can file a claim. Reading all these reviews, I understand now, why our package has not been delivered. This seems to be a very mismanaged post office.
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May 2023 by Jackie Whitaker
I handle all deliveries of packages and mail where I work and in my twelve years of working I have never seen such lousy lazy and unprofessional people as some of the the carriers from Waverly post office. When you call to report issues the customer service people there are just as bad. They should be investigated and some of them should be terminated.
