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July 2023 by Regan V.
This company has gotten worse and worse by the minute. As more time goes by, they will be non-existent, and hopefully, nobody will remember the bad memories and be a little richer. I've used their moving company affiliated with them called "movinghelp". There is nowhere to see credible reviews or post yours. Nobody answers call or address disputes. Uhaul claims that they are an independent contractor, so you are on your own if they completely trash your home. My newly renovated home with wood floors was scratched up so badly that everything I come home I am filled with rage. Nobody put down any kind of protectors, and the guys were deff or partially deff and could not hear you pleading with them to be carefully with the walls. Ever since, I have been trying to resolve the issue with my damaged property and still have received nothing. Shame on U-haul for using them. Do I have to dig into my own pockets for thousands to fix my home these people caused? Please advise.
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January 2023 by Keith O.
This place has bad customer service and Al is very bad with customers and it took us 3 hours and a bunch of obstacles to rent a box truck. Steer clear of this location on Washington Blvd!
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December 2022 by Kim S.
FIRST PROBLEM OF THE DAY AT UHAUL TRUCK RENTAL:Two people that I dealt with at this location are extremely rude and unprofessional. I was there at 7AM to pick up a truck. The first truck apparently had a problem turning over-- it was cold outside. The second truck was full of marks indicating damage and bumper damage. I could not get the drivers side door to close completely after trying several times. I went back inside to let the man know this and he became upset with me because he was insistent that the door would close completely. He came outside and slammed the drivers side door with the force of the Hulk and told me-- "see, I told you it would close" in a very sarcastic tone. How am I -- A PETITE WOMAN-- SUPPOSE TO GET A TRUCK DOOR TO CLOSE FROM THE INSIDE BY SLAMMING IT SHUT FROM THE OUTSIDE? I just took the truck and left after that display from him. The LED indicator light for the door remained VISIBLE the entire time I had the truck.i was told I had to have the truck back by 2PM -- NOT 3PM-- the time they were closing for the holiday. But the price charged did not reflect those 5 additional hours that they would normally be open. Their advertisement reads $19.95/day. Well, doesn't a day indicate 24 hours? Theirs apparently doe not. Bad attitudes from the staff and unprofessional behavior. Do not use this location unless you like to pay your money and be disrespected simultaneously.
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October 2022 by Keoka H.
BEWARE!!!! RAT INFESTED!!!! DO NOT USE!!! This place has a huge rat infestation problem. I rented two units in a climate controlled space of this location. All my things were bubble wrapped, boxes were sealed. When I opened my boxes rat shit was everywhere. I had to throw so much of my stuff away. I paid them 400 dollars a month, entrusted my things with these people- only to have to throw most of my things away. The only solution they had to treat the infestation was bait boxes. Don't trust this place.