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February 2024 by Tiara
They do great repairs very happy with my car came out shining
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December 2023 by Schadrac Aholia
They did a great job on my car.You can tell if the car had any issues before.Customer service was great as well and Alesia is Awesome
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December 2023 by Joe Sugarman
Dropped the car off on 10/24 and was told I would have an estimate “in a day or two.” Was also informed that “in an ideal world, the car would be ready in a week.” Knew from three other estimates that it would more likely be two to three weeks. Fine. Visited the shop a week later and still didn’t have an estimate. 11/3: Received text message that the estimated completion date was updated to 11/10. 11/6: Received text message that the shop was nearing completion on repair. 11/6 (later): Received text message that completion date was updated from 11/10 to 11/13 and that parts were in. 11/7: Received text message that the car was still on target for 11/13 completion date. 11/8: Text stated still on track. 11/13: Text stated completion date updated to 11/15. Called shop to inquire. Staffer told me, “Oh, those text messages are not accurate” So why send them? This caused issues with my schedule and car rental. 11/21: Estimated completion updated from 11/15 to 11/24. 11/24: Estimated completion updated from 11/24 to 11/29. 11/29: Updated to 11/30. On 11/30 I went to pick up the car and found the shop had not installed the trim stripe AND the grill and hood were clearly misaligned. Had to return later. Manager had the gall to ask me if the car had previously been involved in an accident in order to cover for the slipshod work. Um, no. Repair still isn’t 100 percent, but I won’t be returning.When you pull up to the shop, you’ll notice the parking lot is absolutely packed. (It’s a Geico-approved shop and is near an Enterprise.) This should be your first sign to avoid this place. They are too busy for their own good. It’s also a national chain. I recommend you find a nice mom-and-pop repair shop that delivers on what it promises and does better work.
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December 2023 by Lucindy Smith
Customer service was good but they left a scratch on my passenger side door that won't wipe off. I would still recommend this shop to take your car too things happen. I need this scratch buff out its noticeable
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December 2023 by Joyce Liang
I can give a zero star if I could. The repair center waited for almost a month give me an estimate, and I have to pay for their delayed job of storing my vehicle there with $100/day. Call to reason, two ladies started with really bad attitude and hung up on me. Terrible terrible and delayed service. My colleagues were all amazed by how delay their work is. DO NOT FIX YOUR CAR THERE!!!!!
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November 2023 by Matthew Perez
Crash Champions is a great place to take your car for repair. Customer service was perfect and they were friendly and professional. Got my car back good as new and in a timely manner
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October 2023 by Arianna Everything Show
I Recently used this location, Crash Champions I had damage to my car from a fallen tree on the left side passenger. My line of contact was a young lady name Alicia she was very helpful every time I called I received an answer no long waits on the phone. Her communication was perfect. Alicia‘s been working at this location for one year now or so and I would say that she’s awesome very cheerful beautiful smile approachable. She did a wonderful job on my car when I first saw it I was jumping for joy, definitely would use this location again.
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October 2023 by Maricarmen Maricarmen Ramos
Marissa and Adam are both amazing!Geico scheduled my repairs at this shop for a scratch/scrape. From the moment I walked in Adam was super nice and helpful. My insurance did not give me an estimate so Marissa was able to assist me and tell me it would definitely be more than my deductible. I left my car with them and Adam scheduled Enterprise to pick me up. Not only did he do that but he also gave me another rental place as a referral to go to in case Enterprise was too expensive since my insurance did not cover it. I dropped off Monday morning, Marissa was able to have my car ready by Friday morning. The car looked like brand new.Marissa and Adam, you are both excellent!
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October 2023 by Hope Woodard
If you need any repairs Crash Champion is highly recommended. My experience from the beginning process right up to me getting my car back in 2 weeks was great. I have never experience a repair shop like this. THANKS!!!! for everything.Service: Body & Trim
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August 2023 by Elizabeth Travers
Good. Who done the paint job on my car left hand paint print on the back seat. The customer service was great and they were very helpful. The estimator was very helpful too.Thank you.Services: Painting
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July 2023 by Alyssa Roth
Absolutely amazing service. The front desk receptionist is a sweet heart! The entire staff is professional and helpful. I would recommend this shop to anybody and everybody after the great service I received. Their commitment to great customer service helped ease the stress of my car being in an accident.
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July 2023 by Evonda Green-Bey
Crash Champions were a pleasure to deal with during my auto repair. All staff were very pleasant and greeted me with a smile during drop off and pick up.Services: Painting
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July 2023 by Martha Massenburg
Before taking my Vehicle the reviews helped a lot. My experience was Great everyone there is Friendly and Extremely Helpful and Accommodating. Marissa informed me of every step that was involving my Car. It was done 3 days before Scheduled. Granted after a couple days I had few minor issues which they were Extremely Willing to go back and rectify the Situation. 100% Guaranteed Work and in one day the issues was fixed my car was Delivered back to my Home and ALL is WELL!!! (I say Delivered because I live literally 3mins if that.)
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July 2023 by Adrian Davis
Everyone was nice and pleasant, I want to give Step an extra thanks because she made sure my rental was there after I dropped my car off.???Service: Body & Trim
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May 2023 by Jim Dupree
Marisa Deoraj (Manager) and the outstanding Staff at Crash Champions truly exceeded all of my expectations! When my damaged vehicle was brought in for repairs, they were courteous, professional, attentive and they addressed my questions and concerns. They arranged a loaner vehicle for me and they cheerfully kept me updated throughout the entire repair process. My car was fully restored in no time, and they did a beautiful job! When I returned to pick up my vehicle, the Manager, Marisa Deoraj personally came out to greet and thank me, and she escorted me to my car. I couldn't be happier with the excellent results, great staff and peace of mind I had throughout this encounter. Crash Champions on Belair Rd. is truly one "top-notch" organization, and they made my complicated repair situation painless and stress-free... In a word, THANKS!Service: Body & Trim
