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March 2024 by E.V. B.
They dont help at all, it sucks i hate it thereNot a good place to go
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February 2024 by Michele Wright
I'm both I'm both I'm bipolar labor sent me home for a week I had a bad day and I was not violent that was wrong she's violent with her mouth when she yells at us we should not be yelled at she has no chance of nurturing and that is needed in a position like that in all of your positions I'm bipolar I'm schizoaffective I have a disoriented brain but my long ears of activity in the normal world provide me the ability to communicate but nobody really wants to listen I'm not taking the bus to go to the meeting I know where to send the messages
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February 2024 by Asiya Mcmillan
I just left this place a week ago I was in the crisis unit … and I’ve seen so much progress since I first got there . The staff were very helpful especially Ms. Maya my social worker and Mr. Antwon . It was a good experience and was very helpful , I always had someone to talk to , they always check up on you and make sure you get out of there and do what you were taught there in the outside world . The people there felt like family and always made me smile.
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December 2023 by Sam Frank
I was admitted to Sheppard Pratt Towson Campus on 12/16/22 for 8 days. I was in the Male Adolescent Crisis Stabilization unit (E1). Today I sit here in my room (not in the ward don’t worry lol) on 12/16/23.I made it. Happy 1 year wardiversary.“It is always ok in the end. If it is not ok, it is not yet the end” - Unknown
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December 2023 by Haley Bell
I worked at SP in the kitchen 2019-2020, it was extremely poorly managed as was the rest of the hospital except for MAYBE the eating disorders wing. Today my best friend attempted to admit themselves and was turned away because they “weren’t suffering enough.” They hadn’t eaten in 5 days, but that’s not suffering enough? They immediately throw up every tiny bit of food they can manage to force themselves to eat, but that’s not suffering enough? They TOLD YOU that they wanted to HARM THEMSELVES!!! but that’s not enough suffering for you people???? you are SICK and DEPRAVED Sheppard Pratt. How dare you turn away someone in a mental health crisis because you dont deem what they’re going through to be “enough??” it’s obviously enough if they want to voluntarily put themselves under your clearly subpar “care”(if you can even call it “care”, it’s indifference with surveillance) I hope the staff member who did this never gets help when they need it ever because they will never suffer enough in my eyes. I hope Sheppard Pratt rots like the rotten insides of its callous workers. Shame. Shame Shame Shame.
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December 2023 by Zoe Nicole
phone operators are horrible and rude. if you’re trying to reach someone in the hospital they hang up on you abruptly without giving you any type of guidance. i’ve had some really disgusting people answer my calls from sheppard pratt. i had one lady give me major attitude all because i was trying to contact my boyfriend who’s currently a patient there. and from my own personal experience being there in the inpatient program, staff were horrible and abused their power, we have no privacy, and they treat you like you did something wrong. DO NOT GO HERE ! DO NOT SEND YOUR CHILD HERE ! They will only come out either angry, more depressed, or they’ll feel discarded. that’s how i felt.
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November 2023 by Clara Musser
I have had two interactions with SP as a parent and I am less than impressed. Zero time spent working on a safety, family or transition plan for returning home after an 8yo child started a fire and only scheduling follow up appointments after being asked. They refused to give recommendations for anything to help a single parent out and told me to return him to their crisis clinic if there is a problem.We walked into the clinic today, less than a month after discharge. We waited 4 hrs at the clinic just to be told we couldn’t be seen and would need to go through the ER at a local hospital for admission.Working in the behavioral health field, I am appalled at the services my family received at Sheppard Pratt and based on these experiences would never recommend anyone go to SP.
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November 2023 by Dustin decoursey
I was here in 08 or 09 twice as a young 16 year old male on i believe unit 1F. As i remember most the staff where ok sometimes rude but it just depended. 1 day staff member was awesome his name was Dell i believe he was strict but blunt and honest he helped me more than i knew at the time. Also 1 night staff member named Tony he was older but honest and to the point those 2 deffenitly ade a diffrance in my life. But the doc she didnt care and neither did many others i was there twice within a few days of being discharged re admitted for the same thing. Hopefully theyve gotten better
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November 2023 by Tammy Knoferle
I was there for almost a month. I felt shoved around and my rights removed from me. I didn't feel like a whole person getting treated. They kept me alive. Period. I also went to the day treatment. That was just as bad or worse. The groups inpatient were not helpful at all.
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October 2023 by Mary Crise
I will never go back to this place ever again. The staff except for the group organizers, a tech and one nurse… were absolutely horrible. I went there voluntarily and the next day I asked for my 72hr notice form… the nurse basically told me no (the nice nurse got the form for me). They put me in a room with someone who very verbally made it known that they did not want me in the room with them. My sink didn’t work, my room was leaking sewage water, the shower was full of mold, and they refused to give me any type of shower shoes. I asked for ducks and they gave me one pair and I was told that’s all they had. The staff is horrible. They don’t care about you at all. This place needs to be shut down because they don’t provide you help at all.
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October 2023 by Leigh Marques
This place needs to be shut down. They went on lock down for Covid while my friend was there and patients were absolutely neglected and dehumanized. There was not enough staff to care for the amount of individuals and people were not getting their medications, the toilets did not get flushed, and they were not responding to medical emergencies. The food was disgusting and moldy. They were completely trans-incompetent and body shaming. This place claims to use "evidence-based" practices but sounds worse than a prison.DO NOT GO HERE.
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September 2023 by Anastasia Dehaghi
This rating is only for the PHP adult day time program! I went there for 2 weeks (can go for longer if needed) and I have the best impression. Everybody who worked with me and other patients was so nice, attentive, and caring ! They really do their best to help you and will address your needs and concerns any time . So thankful for this team , they're truly the best care givers ( Joanne, Christina, Tisha , Donna, John, Elena, Ms. Lawson, the security guy was always welcoming us and wishing a good day, and more amazing people) .The emergency department was not anyhow helpful and there I had a very rude NP which made me feel disrespected and down and also gave us false information on a few things about the program and other things.
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September 2023 by Astra Phobic
I was impatient for 3 weeks last year and to say the least, it was uncomfortable. In the all female juvenile unit there was a large man banging on our doors and yelling at us to wake up. I got yelled at for not being able to sleep, I begged my dad to bring me home. It took days for me to get my clothes and the staff were often rude. I asked to talk with someone and they brushed me off. There was also a time when two patients, one of them being a 11-12 year old girl was sitting on a counter and kicking the cabinet. They let a large man pin her down and try and calm her. She was strapped to a bed for hours.I understand that they need to do thise things sometimes to keep other patients and staff safe, but they still shouldn't big, intimating men work in a ward where many of the patients have experienced assault and abuse. Let alone letting them bang on your doors and yell at us.
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August 2023 by Tammy Vinson
I just took my 21 year old daughter to the Psychiatric Urgent Center to get help. They basically sent her away saying that unless your a planning your suicide, do not come back here.... My daughter left in tears. I was told on the phone by a Psychiatric Care Navigator to take her there so they can talk to her and get her the help she needs or give her the proper resources. I wouldn't take my dog there! I am beyond mad and upset. I feel like all they cared about or wanted to do was to have a reason to send her to inpatient. money money money. -- Final Words.... STAND CLEAR
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August 2023 by Jessica Smith
To start, the people answering phone calls, front desk and security were beyond nice, and even made jokes to put a smile on my face. If I could rate them separately, I would. However, I was then brought to the back with a gentlemen who, from the start was very bleh and nonchalant. Even when questions got difficult and emotional, he demonstrated no sympathy or offered a tissue. Towards the end of the conversation, he asked if i had thought of harming myself in any capacity, to which i told him my thoughts (i have thought about it but never thought of actually following through). He response was basically that I shouldn’t come here unless I was actually trying/planning to k!ll myself. I have been struggling for longer than I would like to say and finally got the strength and courage to do something about it and even told him how I constantly downplay my feelings, just for the him to do it too. It shouldn’t take a patient being ready and committed to taking their own life before they get the help that they need, cause for most people, by then it’s already too late.
