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June 2024 by Claire Ticong Dutch
The hours need to change to reflect the hours of operation. I went to get gas before work at 7 am on a Sat. There was a sign that said the pumps were turned off at 10 pm however with no indication of when they were going to be turned on. Just a very inconvenient morning, which could have been avoided if the hours were correct (states it’s open from 5 am).
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May 2024 by Julie Reichert
Totally ripped off! Took my car there to get battery replaced after getting a charge. I only asked for the battery to be replaced. Get a call 4 hours later advising me that the battery replacement would be $331.00 and that my Brake Pads front and back were very low and needed replacing for $600.00. Advised NO to the pads and yes to the battery, as I was desperate to get car back to go to work. Yesterday I went to my Brother’s Auto Shop in Perry Hall for him to replace the brake pads taking time off of work. Sure enough - fronts 3 years left in them and back pads 2 years. A waste of my time and his. Not only did they put my car on a lift, when a battery change can be done on the ground, they completely took out the Mazda casing for a battery and did something with tires, as the caps on them were completely new. I was not told about any of that, nor did I authorize it until I called the next day to inquire. The average cost for a battery change is $75 to $200. Never will I ever use them again. In fact - they should give me some money back. That battery is not 14k Gold!
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May 2024 by Irene Zhou
Gas pump shuts off at 10pm every night. Ridiculous
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April 2024 by Frank Bond
I found the service to be excellent!
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March 2024 by Marty Leslie
Don’t trust the mechanic for inspections. He said foglights needed replacing in order to pass inspection. Little did he know my entire front end was replaced less than two months ago. Fraudsters
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March 2024 by Alice Black
Love these guys. Got a flat tire shortly after moving to the city. Called my dad and he said ‘what do you want me to do?’ LOL thanks dad. Didn’t have a smart phone yet so he at least looked them up for me. I called them and they rescued me (including saving me from getting a ticket! Meter maid was writing it as they pulled up).
Came to them anytime I needed something after that. Once they pulled a nail out of my tires and patched it and tried not to take any money but I insisted.
If I was still local I’d still be going.
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January 2024 by Eve S.
I'm Their Neighbor! Not Only were they RUDE ABOUT IT, But I Can't believe I live 1 block away from these guys and asked for some air and maybe a plug so I could get to work and instead of helping me so I could get to work, they said I'd have to leave my car ALL DAY. I have NEVER Been turned away for a flat tire since it takes 5-10 mins to pump some air and plug a tire. I'm usually charged $20 and on my way at ANY SHOP ANYWHERE but they LITERALLY TURNED ME AWAY in the Ice and Snow!! SHOCKINGLY LOW INTEGRITY OR CARE! Wow! NOT RELIABLE!
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November 2023 by Betsy Laucks
Bill and his team have worked on my cars for many years. Dependable, honest and all around great experience. I must say that Jason is the best mechanic I've come across... he thoroughly explains the mechanical ins & outs, and always has my best interest at heart as a car owner.
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November 2023 by Chris Tanczyn
Angela was the worst attendant ever. I know it’s baltimore and you take what you get with this job but rude hostile and doesn’t understand how a pump works. I live a couple blocks away and because of her I will no longer come here again. Also letting everyone know about this experience
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October 2023 by Shawnece Ross
The customer service is horrible. Very unprofessional. I went to put air in my tire and was having difficulty with understanding how to use it. The air pump was a little weird because it had a lever that I was not familiar with. I decided to go inside to ask for assistance, specifically just to know how to use it, not for someone to do it for me. As I am walking to towards the gas station store, I encounter an older gentleman with grayish whitish hair about shoulder length and asked him if he worked there and he proceeded to say yes, walking by grumbling that he just got to work. I totally understand Just getting to work and someone asking you something. However, I am a customer and it could’ve been expressed in a better way that he was just getting to work. He didn’t even bother to say “Let me see how I can help you” or “Let me get someone else to help you “nor bothered to inform me that they were not open yet. He proceeds to go to through the cashier booth to the back where car repairs are made. I could overhear him telling someone in the back that I needed help but again he did not communicate anything to me. I encounter the cashier- a young caucasian guy with short dark-hair with gauges to see if he could assist me. He had no clue so then I proceeded to ask for a manager or the owner of the gas station that I could complain to because it was extremely unacceptable that nobody came to communicate 1) they weren’t open yet or 2) to even just tell me simply how to use the pump. So after asking for the number and being denied, I asked who the owner was and after deciding if he should reveal that info or not, he states Bill is the owner.Not sure if Bill heard me going back-and-forth with the cashier about contact info but Bill appears from the back (after also being told by the older worker that I needed help with the pump) stirring his coffee stating they’re not open yet, “I have to wait 10 mins for help”, etc. No customer service skills whatsoever. I then asked him for a number to complain and he flat out told me he would not provide that. And proceeds to say I need to wait 10 mins! This area is predominantly Caucasian and I am pretty sure they would have been treated the exact opposite. So after waiting about three minutes, Bill comes out with a coat that reads Bill and starts to help me and his attitude was completely different. He began to explain how to use the pump, how they need to put a new sticker on the pump to make it more clear on how to use it and even pumped an additional tire that I needed adjusted.This is the level of customer service that should have been provided from the jump. I shouldn’t have to go back-and-forth with employees and an owner who refuse to give me contact information to complain when that is my right as a customer. I shouldn’t have to encounter employees who don’t want to do the job simply because the place doesn’t open for another two minutes. Effective communication and exemplary customer service is a must.
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September 2023 by Andy M.
friends recommended this place but my service experience was very poor. Have dropped off several times with the expectation they would get to my vehicle on the same day only to find out they can't get to it- so not good for someone that can't leave their car at the garage for several days Even for simple service like oil changes. Also had brakes and rotors done- must have rushed the job because parts were installed backwards. took it back one week later because brakes were squeaking and they looked at it and said brakes were fine. Now spent several hundred dollars at another mechanic to get new rotors after a month because they Nicholas' Shell put brakes on backwards. Would not recommend!
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September 2023 by Mark S.
Wildly 8nconsistent on repairs like tires. One guy checks to see if he has a used tire, and will allow the rim to be dropped off. The next guy tells me I have to bring the car in and leave it, then hangs up. Go somewhere ejse you can do better.
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September 2023 by Maureen M.
Great job diagnosing my vehicle good communication,friendly & fair price. I can rest easy knowing they got my back! So happy with the team at Nicholas Fleet Street Shell
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June 2023 by lo Cris Tmv
I took my car to have have it service...They didn't exchange the oil and not even the filtr for it...It didn't need belt to pass inspection, they call for it and didn't even replace it...Worst service ever... by the way my car was 35k miles and garage kept... so they were to lazy to have done I guess...
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June 2023 by Joy Jongwe
Gas station closes before the time posted. Would update hours to reflect that
