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August 2024 by Lane Davis
Staff were friendly and helpful and services as advertised!
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June 2024 by DeShawna Jones
Very helpful! Patient, kind, and respectful staff
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May 2024 by Jahmaica
Staff nice
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April 2024 by s brown
Disappointing Experience:
My recent experience with SPS was incredibly disappointing and frustrating. I traveled all the way from Alexandria, Virginia to Baltimore to purchase a storage unit I had bought online, only to encounter numerous issues upon arrival.
Firstly, the facility only accepted cash payments, which meant I had to spend three hours gathering cash before I could proceed. This lack of payment options was inconvenient and unexpected, especially since most transactions are conducted digitally nowadays.
Secondly, starting to clean the unit, we discovered that it had already been reclaimed by the original owner before the auction even ended. The manager STOPPED us while cleaning out the unit.
This was incredibly frustrating, as it wasted not only my time but also the time of my family members who accompanied me.
Furthermore, the lack of communication and organization on the part of the facility was appalling. I had to wait for a refund from Storage Treasures because the necessary paperwork was not sent over promptly. As a result, my business, which relies heavily on purchasing storage units, suffered a major setback.
This experience was not only inconvenient but also highlighted a significant lack of professionalism on the part of SPS. A simple apology does not suffice when customers' time and resources are wasted due to avoidable errors.
Overall, I would not recommend SPS to others based on my disappointing experience. Better communication, organization, and customer service are urgently needed to improve the overall customer experience.
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April 2024 by Millie Brown
Security public storage on Pulaski highway is the best they treat you like family
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February 2024 by clara taylor
Great customer service always.
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January 2024 by Sarah Jones
The staff are extremely friendly and respectful.
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December 2023 by Kimberly Marshall
The storage unit is the best I have ever used. Especially with the ability to drive indoors to unload. Chris and Lee are amazing and will take good care of you.
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November 2023 by amber fields
The staff is always friendly and helpful. Also the facility is clean and secure.
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November 2023 by Design Too
Manager manager was very friendly and make sure everything was correct and I had the right information.
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August 2023 by Bridget Martin
The price is a little higher than other places, but they have no ridiculous hidden fees, u get a 1 time $50 late fee after 15days late. The ppl r really nice & helpful, they will call to remind u if ur late but don't hassle u... The facility is clean & secure, (u need to enter ur code twice to get in) They offer carts to help u move ur stuff. There is a elevator to get the the second floor. U drive into the building to get to the units, which in my opinion is very convenient. Temperature is decent, tho the 2nd floor gets pretty hot in the winter cuz the heater is kicking... I would definitely recommend using this place if ur looking for a storage place...they also have a guild on their website to help u figure out what size unit u might need to rent.
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August 2023 by Danielle
Definitely would recommend
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August 2023 by eliphas William
Very helpful staff
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August 2023 by S. Blayne Ashmore
They got cameras EVERYWHERE. Allows me to rest easy at night.
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August 2023 by Brenda Lee
Great service
