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October 2024 by Eugene McGirt
Excellent service
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September 2024 by Elizabeth
Why did it have to cost $319 to fix a wire and connector....I already had a new heating element that just needed to be plugged in? I'd like a job working for you getting paid $300 an hour and charging customers $19 for a wire connector.
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September 2024 by mike vaeth
James was friendly, patient and competent. He answered my questions very clearly.
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August 2024 by Hal Humbert
My fridge was up and running right in under 15 minutes.
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August 2024 by Jenna Gillis
James came out to fix my squealing dryer. He called when he was on his way and gave me an estimated arrival time. He diagnosed the issue (worn belt and bearing) and discussed repair options with me. The job took about an hour to complete and James was professional throughout. He even took time to help me catalog my appliances for the home warranty since they were not all registered. Super helpful!
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July 2024 by Nancy Capella
Michael was very knowledgeable and explained everything he did to repair my refrigerator. I highly reccoommend Michael.
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June 2024 by Nancy Horne
We were very fortunate having such a knowledgeable tech working on our GE Dishwasher👍
Thank you so much for doing such a great job😇
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May 2024 by Alexis Kashner
Thanks for leaving me without a working fridge for 3 weeks! you keep telling me that a tech will be out to my house, I’ve taken days off work to meet with this tech and each time he has not showed with no notice of appointment cancellation. So i’ve wasted my time, my PTO, ALL OF THE FOOD IN MY FRIDGE AND FREEZER, and my money all to still not have a working fridge. I can’t get anyone on the phone that actually wants to make it right, just a bunch of apologies. Well apologies don’t fix my fridge. Customer service is a joke, I work in customer service myself and I can’t imagine ever speaking to a customer the way I’ve been spoken to. Absolutely ridiculous that I have to chase a company around just to get the service that I’m paying them for!
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May 2024 by Anita
Service and repairman was good.
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December 2023 by T R
The serviceman was on time and very nice. He fixed the issue on the fridge. However, same issue is back.
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December 2023 by Paul Matlin
I would love to rate this service higher, but... This service wouldn't even rate one star were it not for the service people themselves, who are very good. We have used Sears twice now, once for a Kenmore washer (last year) and the service person was great. Happened to have the part on hand and fixed the washer in fairly short order. Second time was Monday, December 11, 2023 and David, our repair person, diagnosed the problem with our KitchenAid oven, ordered the necessary replacement part (it arrived in four days), and scheduled follow up service to install the replacement part, which should have been today (December 18, 2023, sometime between 8:00 AM and 5:00 PM). Close to noon, I received a message that the service call would need to be rescheduled - for the following Tuesday, December 26. Half my day wasted for no good reason. We will be out of town the week of December 26 and wanted to reschedule. That's when the nightmare began. Called the number listed at the top of their home page and was guided through the options. I was told (via the AI bot) that my December 26 appointment was confirmed and given the option to either cancel or reschedule. When selecting the option for rescheduling, I was rerouted to the message confirming my December 26 appointment, This circle jerk could have continued forever. Online chat was not much different. I was given a series of dates for the last week in December, and when I elected to reject all of them, I then selected the option to schedule further out. I was then give the same last week of December dates. Another circle jerk. Further, the email I received concerning my December 26 appointment has a link for cancelling or rescheduling my appointment, That link takes me to the page detailing my appointment - with absolutely no way, other than chatting with the AI bot, to cancel or reschedule.With no way to either talk with a human or to even email, this service is a giant screw up. Seriously thinking about cancelling my service contract. Unless and until they can provide reasonable customer service interaction, I cannot recommend this service, which is unfortunate since the service people with whom I have dealt are very good.
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September 2023 by Winter J
Julian arrived at the time promised during his confirmation call. He was considerate of the fact that I was working from home during his visit. He promptly diagnosed the issue with our dryer and offered an additional service that was needed. The repair was completed way quicker than I expected and he was in and out in no time so that I could get back to my regular routine. I appreciate his professionalism and we are so happy that we don’t have to purchase a new dryer! Thanks again Julian!!Service: Dryer repair
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September 2023 by Phil Clarke
Mr. Ron was fantastic! His attitude was professional, polite and had a world of knowledge. I hope if we need any further repairs or maintenance issues Mr. Ron will be the one to come out to our home!Thank you for a wonderful experience! People like Mr. Ron is a big reason I choose Sears....Thank you again for the outstanding service!
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August 2023 by Lorrie Wood
Malik came in and was able to fix an issue after taking my dryer apart and putting it back together several times. I know it was getting frustrating but he figured it out and I have a working dryer for the first time in 2 weeks! Great service!Service: Dryer repair
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July 2023 by jen san
I recently had an unfortunate encounter with the service provided by a technician from Sears Home Services, who was sent to install the icemaker in our Samsung Refrigerator. The overall experience left much to be desired, and I regret to say that it fell short of our expectations. a person named Rachel, whom I believe is associated with the company, advised us that the installation was an easy fix and that we didn't require a technician's assistance at all. While we appreciate any cost-saving suggestions, her approach was brusque and somewhat dismissive. It is essential to remember that not everyone possesses the same level of technical know-how, and that's why we initially sought professional help. Rachel's rudeness and lack of empathy during our conversation added to the overall unpleasantness of the experience. Customer service representatives should exhibit patience and understanding when dealing with customers, regardless of their level of technical knowledge. In conclusion, our experience with the technician and Rachel's interaction was disheartening and failed to meet the high standard of service we anticipated. I recommend that Sears Home Services takes immediate action to rectify these issues and ensures that future customers receive the top-notch service they deserve.Service: Refrigerator/freezer repair
