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February 2024 by Catherine Hawkins
I had a great time touring the property. He showed me everything and showed me 2 apartments. I liked the larger one. Thank You so very much.
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February 2024 by Lariana Landry
Maintenance left a trail of caulk on the floor and on my bathroom carpets which I step on when I get in and out the shower and on the floor. They didn’t add/redo the caulk on all the areas I sent pix of. They didn’t do the faucet in the shower or the corner creases of the shower walls. Nonetheless, the little bit that was fixed was great. Wish they would have done the other spots too.
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February 2024 by Sandra Heningburg
Problem still exists. I received a message as COMPLETES. It is still not working. Lamp post still out. No light. Upper public parking lot lamp post on over hang at space #5.
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February 2024 by Sean Kearns
ReNew is an absolute money grubbing POS. Within 5 mins to get into the building and get a parking pass they towed my car! Can’t believe you have a dedicated employee that does this all day. Pathetic practice. Take my money and get bent ReNew!
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February 2024 by G Forrr
I overheard a tenant on the elevator the other day commending Jemal because he was always so helpful to her. I can truly attest to that!! THX Jemal
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February 2024 by Roslyn Johnson
Usually don’t leave reviews because I hope and do believe things can &will improve ??I've been a resident for the past 7 years and the reason that I'm still an resident under the new management and company "ReNew" is because I have a young lady that's a Student in the district the location for an living location is perfect for her safety doing her commute.Over the last year & half I have personally experienced a lot unpleasant situations from no heat or air-conditioning doing extremely uncomfortable weather conditionsTo no electricity or working water for days.....................So much that the Health Department and Housing Authority code inforcementcome out because my apartment became unhealthy to reside in.I putting several emails in about appliance non-working(Refrigerator )for weeks and still doesnt keep food cool as ofJanuary 2024 .When I put any working orders in for service to be completed on the issues at handthe response from Maintenance workers is nonchalant with or know response asif I'm being a "Nuisance" for putting in work orders. I have reached out to the emergency hotline number regarding a lot of issues that still have not been addressed. And although I will continue to be a resident for a little while longer Until my young lady graduates and a couple monthsI hope that things get better far as professionalism from those in positions to provide services to all Residents at ReNew Mt.Vernon.S/nJamal is always being Pleasant and very professional his willingness to help and solve issues means a lot‼️
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February 2024 by David Spencer
Service was friendly and courteous, jemal really was patient with helping me, and I love the atmosphere , very impressive
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February 2024 by Tay Wise
Great job very efficient an professional
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February 2024 by Sierra Gilbert
Mice infected bug infected break in cars don’t ever move here
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February 2024 by Walter Hargrove
Jemal is doing an excellent job. So very helpful and we Love RMV
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February 2024 by Aditri Bhattacharjee
Had a very smooth move in regardless of the couple hiccups in between. Jemal helped me out from the start to the end.
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December 2023 by Amber Andrews-Richardson
Jemal was super friendly and helpful through my entire live in process. From being patient and answering all my questions in a timely manner to just greeting me by name with a smile while walking in common areas. Additionally, Mr Larry has been the most helpful! Going out his way to hold the elevator or help me when I was struggling to independently bring bulk items from the mail room. Even fixing my Maintenence request un under 12 hrs. Renew seems to have a great team.
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December 2023 by Andreana Alexander
I recently experienced exceptional service from DeeDee at Renew Mt. Vernon. Their politeness and proactive approach stood out. They handled my needs promptly, going above and beyond to ensure a positive experience. Highly recommended!
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December 2023 by Priscila Cordero
I can honestly say that my experience at this location was okay. Maintenance guys were awesome and friendly!.From the main office the only helpful person throughout my whole stay here was Jemal Thomas.He was always very helpful and patient. He really knows how to provide good communication and supports to the Renew community!Recently, I had a few questions regarding the end of my lease and when I came to ask them I was disrespected and yelled at by some lady at the office.Jemal was able to understand my concern and provided required information with respect to ease my concerns. If you need anything Jemal is the person to go to! Jemal gets 5 stars!
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November 2023 by george campbell
Although there have been some bumps in the road, the upside have been great. I think that there is a strong effort by management to understand the resident population. Steps in the right direction.
