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December 2023 by Biggie “Biggie” B
I could have given more stars if there is such an option. Siwan and guys are very much talented, kind, young folks with deep knowledge on automobiles - esp German cars. They ll give you the option to choose parts - dealer approved or equally good, which cost a bit lesser than original. Very transparent with prices. Even he gave a few % discounts when I explained, saying I ended up paying a couple of grand this year for the car. I have already referred them to my friends, and I will continue to do so. Keep up your good work, folks ??
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November 2023 by Ryan Illusion
Honestly one of the best experiences I've had with a mechanic since I got my car. They were very transparent and communicative. The mechanic showed me exactly what the problems were with my car and recommended several options of how to fix them, including showing me how to do a small fix myself for no charge. I'd 100% recommend this to anyone
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November 2023 by Jamore Johnson
I am pleased with Prime Care Auto. I found this place on Google. I checked out the reviews and bit the bullet. Once I got there and spoke with Siwan, I was even more comfortable. He’s a knowledgeable BMW lover himself. I am glad to have found him and his team. PCA completed full bolt-on work on my N55, sparks/coils, thermostat, and water pump—all of which I felt was reasonably priced and done precisely.
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September 2023 by Mark Lee
I live in Virginia, but my BMW left me stranded on I-95 in Maryland and I was lucky enough to have been referred to Prime Care. They towed my car, and handled a very major, engine-out repair. Throughout the process, the owner explained the planned procedures and kept me informed of progress. They were extremely thorough, very knowledgeable, and there were no surprises when it was time to settle the bill. I highly recommend them!Services: Electrical
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September 2023 by Quentin Tai
This is the best mechanic we've ever been to.I am always super anxious going to mechanics because of all the horror stories that I've experienced and heard at other places.Those feelings were completely mitigated by the level of communication that this shop had with us. From the point that we first called in to ask about bringing our Honda CR-V to the point where we picked it up, we knew exactly what we were walking into because they kept setting expectations and letting us know our options.We had an issue with our kick-sensor and were embarrassingly uninformed about a button that turns it off in the trunk. They could have easily pushed the button and charged us for the repair. Of course, that did not happen and we now know our car a little better.This experience and the level of communication really made us feel comfortable. We'll be coming here for all car repairs/maintenance from now on.
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June 2023 by Vanessa Stewart
I chose this repair shop last year to fix my daughter’s Honda Accord after a Honda dealer couldn’t seem to find the problem and Prime Care Auto LLC did, fixed it and there’s been no problems since. Fast forward to last week, I had my Jeep Cherokee towed there after it cut off and wouldn’t start. Through out the process I was called, texted, sent pictures and videos informing me of what was going on from start to finish. Even when I picked up my vehicle today I was shown the 2 old parts and what was broke, missing etc.The owner Siwan went above and beyond spending way more hours than I was charged for doing research, on the phone with Jeep to insure that my vehicle was going to be fixed with the right factory parts and fixed right the first time. That kind of dedication to a customer let’s me know that it’s not about making all the money you can make from a customer but to satisfy the customer with excellent customer service and reasonable repair prices.The biggest mistake I made was not wanting to wait a week for an appointment and I used another mechanic that was recommended by someone who didn’t fix the problem. In the future if I had to wait 2-3 weeks for an appointment that’s what I will do. From this day on nobody but Prime Care Auto LLC will do repair work on my Jeep. If you are looking for a honest, caring mechanic you can trust please check out Prime Care Auto LLC you will be so glad you did.Service: Auto engine diagnostic
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May 2023 by Phaleighdo Taylor
I have been bringing my Mercedes c300 here for about a year now and I can’t say enough good things about this place. Siwan and his entire staff are always honest and very respectable. Jack took great care of me my last visit here, he made sure I was informed and clear on everything being done to my car. You can expect excellent customer service and efficiency when visiting Prime Care Auto.
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May 2023 by Jose-Carlos Fairlie
Good place & fairly priced. I towed my car here the first time and they had it fixed by the end of the day. 2nd time they replaced a pair of bushings for me.
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February 2023 by Chris Lee
Siwan is by far the most exceptional mechanic i have ever come across. He is honest, transparent, and informative. I do not know much about cars and Siwan took the time to teach me things about my car and the work that it needed. He is extremely precise with his work and the quality really shows how much he cares. There’s no one else in the world I would go to other than him. Prices are fair and he cares about you. Him and his team took amazing care of me and my M3.
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February 2023 by Chris L.
Siwan is by far the most exceptional mechanic i have ever come across. He is honest, transparent, and informative. I do not know much about cars and Siwan took the time to teach me things about my car and the work that it needed. He is extremely precise with his work and the quality really shows how much he cares. There's no one else in the world I would go to other than him. Prices are fair and he cares about you. Him and his team took amazing care of me and my M3.
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February 2023 by Jeremey Cornitcher
Siwan and his team are awesome! They serviced my F80 and were able to diag and resolve a few issues. They sent photos along the way and explained everything to me.
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January 2023 by Karen Jefferson
My 12-year old Lexus was due for a major service and I am also considering gifting it to a family member and wanted to ensure a clean bill of health. I did not want to return to the dealership with their rigid fixed price packages. I received top notch service here - everything was taken care of with proper parts used by Lexus, everything was explained in detail, and all at a much better cost. We will be returning soon with our other vehicle for scheduled maintenence. Five stars!Services: Air & cabin filter replacement
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January 2023 by XE iMpAc7z
Prime care auto did an excellent job at diagnosing the issue with my e90 m3 and fixing it within a great timeframe. Will be returning for future maintenance on all of my BMW’s! Highly recommend!Service: Auto engine diagnostic
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January 2023 by Sheebu Thomas
I was referred to Siwan and his shop Prime Care Auto, LLC by a mutual friend.My sister owns a W204 Mercedes Benz C-300. These cars suffer from rear subframe corrosion and my sister's car experienced a failure where the left control arm was starting to become disconnected from the subframe. This was a serious safety issue.I found another rear subframe assembly with control arms from a similar low-mileage junkyard donor car. Siwan and his staff were able to replace the corroded rear subframe and they also replaced corroded brake lines.They did all of this for 1/3 of what a Mercedes dealer would have charged. I highly recommend Prime Care Auto, LLC.
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November 2022 by Rahnicole Thomas
Absolutely best BMW shop in MD. I was have a terrible time with my car and the wheels and suspension. They fixed my car better than BMW! I will never let another mechanic touch my car. Thank you so very muchServices: Battery
