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August 2024 by Mark Gardner
Poor service experience. Went in with an appointment for an oil change. Was told it would be at least 2 hour wait time. Almost every other Ford dealership I’ve been to offered a quick lane type operation. In and out in 45 minutes or less for the same service.
Norris Ford needs to do better for their valued customers. Why have appointments if you can’t handle the basics in less than 2 hours.
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August 2024 by Jay G
3 Reasons why you should NOT get your car serviced here.
1) False Pretenses. They told me over the phone that they had loaners. When I arrived, someone else told me that they’ve never had loaners.
2) Poor Advisement. I dropped my car off at 9am. At 6pm, I hadn’t received any updates. I called to find out the service department had closed. No communication from the my “Service Advisor” that my car would be staying overnight or anything. No paper trail or online status report. Couldn’t even confirm that my car was still on the lot. My car was MIA.
3) Poor Communication. Called the next morning 24 hrs after drop off — they hadn’t even looked at it yet and Anishia my assigned advisor was out of office for the day. Sales manger and phone operator (cashier) never talk to Service. It is a flawed system.
Going to pick the car up and take it somewhere else. There was no attempt from Ford Service or anyone in the dealership to make an amends for this inconvenience.
Edit: Yes, Mike called and said “you sure you wanna take your truck?” I said “yep” and he said “okay I’ll put the keys up front”. Not quite the attempt to remedy the situation that I’d expect.
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August 2024 by Tiombi Williams
I brought my car in on Monday because of my engine light and it had a recall for engine pump. Since Monday I have been without a car and still waiting to get approve for a rental everyday I have to call to get an update. I have never received a call from them stating status of car. When I call I always get Ford has to give us the ok to give you a rental and we are waiting to hear back from them. Everyday I call it’s we will know something tomorrow. Next day comes oh we still haven’t heard anything. The last caller I spoke with didn’t have any compassion stating its nothing they can do if they try to expedite it might not get no approval at all what happened to customer satisfaction and empathy to circumstance of not having a car to get around as if it’s my fault about the recall. I thought ford was the best cars to have I was wrong. It would have been okay if dealership actually lend you a loaner until the work on car was done especially if it’s a recalled part but I guess it’s and still is a waiting game 5 days and counting.
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August 2024 by Tim M
A dealer/person is only as good as their word. In my case they failed. I located and secured a new truck for a friend . At time of delivery I was told I was going to receive a referral fee. 3 months and at least 3 calls/texts later crickets.
Update: I located vehicle ,contacted salesman, finalized pricing including trade values and last but not least drove Ron 2 hours to pick truck up. Not sure how much more “direct” referrals get.
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August 2024 by Rebecca Orr
I went to Norris Ford after a pathetic sales experience at another Ford dealer in Harford County. Norris answered every question, crossed every T and dotted every i. I cannot say enough positive things about Mr. Jerry and Mr. Stan. 10/10 Fantastic experience.
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July 2024 by Michelle Bender
I went here for a recall & to make my car perfect as I am giving it to my son. The service techs could not have been more helpful and professional. They shared their assessment of recent work I had done on the vehicle by another mechanic/dealership. Even though I just bought a car somewhere else, I will be coming back to Norris Ford. They are trustworthy and they care.
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July 2024 by Shirlann Shifflett
Excellent customer service.
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July 2024 by Thomas Smith
Great experience with fixing flat, recognizing all tires had dry rot, replacing in < 12 hours, taking me home and picking me up. Kudos to all, esp. service advisor (name forgotten....)
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July 2024 by Caleb Gabler
I worked with Tyler Lisa, he was highly responsive and a pleasure to deal with as i worked to find “my deal”. Tyler made it a breeze and we handled most everything online before i made the 4 hour drive for the vehicle.
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July 2024 by Mark Seidleck
Probably the most satisfying experience I've ever had. Kyle was terrific and responsive to all my questions, needs and concerns. I was in and out of the dealership in under 90 minutes with a great deal on a new Ford F-150. I would definitely recommend Norris Ford.
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July 2024 by Mike
Worst dealership I've ever dealt with. As soon as the vehicle was paid for I no longer mattered. They do and say anything to get your money. Do not trust them.
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May 2024 by Darren Eggerman
I had the best experience buying a car at Norris Ford used cars. Carol Rush was amazing. I recommend buying a car from Norris Ford.
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May 2024 by Pamela Kaczorowski
Norris had the truck I’ve been waiting and watching for. The whole experience was delightful from start to finish, I cannot say enough about how easy Kyle was to work with and how professional and responsive he was! I would happily buy any of my vehicles from him in the future. He had a great attitude and was super knowledgeable about the vehicle I was buying. Every interaction with him was a pleasure. I am happy to say I got a great deal on the truck of my dreams.
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May 2024 by K
Right from the initial email communication through to the moment I drove off the lot, the professionalism and enthusiasm displayed by Sales Representative Kyle at Norris Ford were unparalleled. Kyle's extensive knowledge of their vehicles, especially trucks, and his keen attention to my specific preferences were truly impressive. He not only scheduled a convenient appointment for me but also thoughtfully arranged for the truck to be parked under the overhang on a rainy day, making it easy for me to inspect and test drive.
The management team, Mike and Andy, were equally commendable. They were extremely accommodating, ensuring that I was completely satisfied with the finance and sales agreement. A few days post-purchase, when I had some concerns about the truck, Andy was incredibly supportive. He was determined to ensure I left happy, offering to stay past closing hours or even order a different vehicle if needed. His advice was invaluable, reflecting a high level of intelligence and concern for my needs.
I also appreciated their fair trade-in options, which simplified the whole process. Although I visited several other Ford dealerships in the area, Norris Ford surpassed them all, not just on the day of purchase but in their ongoing support. The team’s readiness to respond to emails and address any concerns is a testament to their dedication to customer satisfaction.
I wholeheartedly recommend Norris Ford to anyone looking for not just a car or truck, but a dealership that cares about its customers long after they drive off the lot. They truly want you to be satisfied, both on the day of your purchase and in the weeks that follow.
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May 2024 by brandon faykus
Very good dealership to work with tyler was a great help. Made sure i got the deal i was looking for
