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February 2024 by Leon D.
That blue Nissan Versa hatchback is awesome! Functional, frugal, and "Hal grades your bike locking" would give it an "A"!
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February 2024 by Kim Winkler
They are very polite accommodating and accommodating
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February 2024 by ryan
The guy who helped me open an account was nice but I took money nd transferred money of what I had for free mind you and the bank took extra money from me now it’s now overdraft account but magically I’m overdrafted 300+ and they are shutting my account down…called customer service they were rude they told me I might be able to open another…I told him I will never come back
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October 2023 by Latoya Robinson
This branch is in my area i love going here they are so nice and professional every time i go in to cash my check,if i have an issue or a problem they make sure they help me correct anything that i need.I always feel welcomed when i walk in because they always have a smile on there face and say welcome to M&T can we help you.
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July 2023 by sandra vecchioni
2 words for your bank #1 Cheryl and #2 Dawn they know banking
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January 2023 by D Justice
The worst of the worst, they only wait on customers. Every 10 minutes. Inside or out. They prefer to chat.Among themselves. I will never return again. Looks as though I am not the only Complaining.
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January 2023 by Lisa J.
I have banked with M&T for at least 25 years or more. Never needed personal service until a recent issue. The in person service is horrible. I had the misfortune of dealing with Afsheen Zaman, who I found out was a floater who goes from bank to bank. She has yet to get back to me after my visit. Trying to contact her I reached the Catonsville Branch and heard reps snide comment as she was putting me on hold. If I didn't have direct deposit thru my work I would pull my money out of M&T for the poor service alone.
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December 2022 by Mukesh Mochi
Poor service This location employs Dana never help each customer rudely reply to customer.
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August 2022 by Elizabeth Chaudry
Thank you so much to the nice lady who works there named Shirley. She not only corrected our bank issue and did her best to make sure it got resolved as quickly as possible, but also she correctly gendered my wife who was there and made us feel very comfortable and accepted. Thank you for making her day and reminding us why we chose M&T in the first place.
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June 2022 by Nadine Hailey
Just had the most professional experience at this location. From the time, I walked in I was greeted nicely. The Manager assisted me with getting business banking taken care off. Very impressed with her service and assistance to small business owners.
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September 2021 by Elizabeth Rivera
Thank you so much to the nice lady who works there named Shirley. She not only corrected our bank issue and did her best to make sure it got resolved as quickly as possible, but also she correctly gendered my wife who was there and made us feel very comfortable and accepted. Thank you for making her day and reminding us why we chose M&T in the first place.
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June 2021 by Joni Anakbulan
My transaction was an easy one, see some of reviews ok some not, can't make everyone happy though,In this case yep I'm happy with service
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December 2020 by Margot VanDenBerghe
No matter what time, day or how many people are here, the wait is ALWAYS 20 min at a minimum. I’ve never experienced this at any other bank besides M&T.
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August 2020 by Norma Simpson
Have had good experiences in the past but not today. I live out of state but occasionally come in to help my dad with accounts and such. Today we had a pressing issue so I called this branch to see if they could help since they'd said i need to be with him when this was handled. The gal who answered the phone said, " sorry, we're really busy and I can't talk to you on the phone now. You can bring him down and sit here and wait." I explained that no, I couldn't as he is in fragile health and with COVID lurking about as well as the hot weather, that just isn't possible (he's 91). She said, sorry I can't help you then. We have 6 customers waiting. I SO wish he'd move his account!!! This is a real pain trying to deal with from out of state where there are no M & T branches. My mom and dad were in banking their entire lives. They would have canned any employees QUICK if this had been the customer service attitude.
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February 2020 by Brandon Brooks
Had a sort of long wait but the employee who helped me name was Tricia and she was very awesome and understanding of my needs. Thank you Tricia!
