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December 2023 by Dillon Parker
Another branch in Fed Hill couldn’t deal with my Canadian check but the manager at this branch was able to help and took responsibility to communicate with management at the other one about their inability to do so. Seems like they run a tighter ship at this one!
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November 2023 by khashy varzan
The Bank service is horrible and the On Line Banking is even worse. My wife and I were both locked out of our on line banking account we share. I called and after about 45 minutes on hold I was told that the Bank was experiencing technical issues so they were unable to send emails to verify accounts and this was the reason customers had to call in if locked out. I was given no reason as to why my wife and I were both locked out, however the representative reset my account. I requested that my wife’s access also be reset but was told that due to the number of calls I had to call back and wait for my turn!!! I was already on hold and this was the same account. I had to call and sit on hold again to resolve exactly the same issue! Terrible Customer Service
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November 2022 by Just Fee With The Tea
My issue didn't get resolved but they were very helpful and guided me to another alternative.
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January 2022 by Ryan Gartman
Meh.- No two-factor authentication to secure your account.- Terrible interest rates.- The first time I went to this location, all their computer systems were down and continued to be down for days because their local server was so broken that it was making loud grinding sounds that sounded like construction was going on.Edited review:I was grouchy about limits on bank-to-bank transfers, but apparently I was mistaken and transfer limits are the norm for fraud protection.
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August 2021 by Brian Speaks
The 2 light skin women are the worst. Their attitude STINKS. Pollution... this is like the 5th time.. they never greet the younger class. Always the older class, as soon as they hit the door.I won't be going back, unless its to deposit $50+ of change.FROM: Sgt. Brian SpeaksGOOD LUCK
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January 2021 by Judy Ford
The manager Steven is always helpful! nice guy.
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December 2020 by Jean Cobb
The Bank is following the guidelines for Covid-19
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November 2020 by Scott Kollig
Horrific customer service.
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September 2020 by Donald Savoy
This particular M&T bank is very weird. I called and was Immediately placed on hold for 10 min. I was just trying to find out if I could get change. The rep that answered the phone asked if I had an account with them. I do have an account with them so I said yes. I was asked if I got change from then before and I answered yes again. Then I was told I could come in but honestly she wasn’t sure if I could get change. I’m low stress so I’m not driving there to stand in line to go back and forth with a bank about getting change and still possibly walk away without any.
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July 2020 by Frank Pauling
Had a very unpleasant encounter at the bank on 7/14/2020 will not be using M&T anymore asap i will slowly withdraw my funds and find a bank who tellers treat their customers with care and truly inform them on bank policy i was treated like a criminal or a suspected one and really couldn't have been at a worse time
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June 2019 by Brittany Reynolds
Appears to be a Bank of America now... Not an M&T
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April 2019 by Richard Filippetti
The absolute worst branch of all time. I call in for a change order and they never have it ready for me. I still have to wait in line even though I'm a commercial and I called it in and they regularly don't have the change anyway. Absolutely horrid.
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December 2018 by Ashley Hines
I have had m&t for about 7 years, and I've always used it as a back up account. The first time I actually tried to use or for a process, it was horrible. I applied for a car loan and was first told I would just get the check. The loan was approved and I had to specifically make it out to a dealership, so I did and sat for 4 hours while they approve the dealership I guess ( I don't know why I had to sit additional time if i was already approved). They give me all my info and i leave to give buy the vehicle... I get half way there and they call me and tell me to come back to get the check. I thought I had everything when I was told "here is everything."
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November 2016 by Rose Sessions
I really love my Maps,I haven't gotten lost since I started using Maps.
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June 2015 by Rose Sessions
I have never had a bad time with M & T Bank,all the tellers are Friendly and courteous and always willing to help.
