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November 2023 by Nichole S.
I had my tire changed here. By the time I arrived at home 7 minutes away my tire sensor light began blinking. Nothing was wrong with my sensor prior to the tire being changed on my 2020 vehicle. I called today and was told by the manager since the light wasn't on immediately when they finished the vehicle, which they did not test drive after the repair, the sensor "just happened" to go bad in that 7 minutes and then proceeded to hang up on me when I didn't accept what was a ridiculous explanation. I've been coming here for years with various vehicles but if they refuse to take responsibility I will take my business elsewhere.
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October 2023 by Naomi Kromer
I called at 5pm with a flat tire and they were able to accomodate me that same day! Great experience and friendly staff
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September 2023 by Jordan Kyler
I love this place. Steve and his team are simply the best. Speedy, efficient, friendly, and just all around great. No nonsense. They explain things clearly and make it an easy experience for all involved.
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August 2023 by Simone Mobley
Thank you to the individuals who worked on my brakes. Special THANK YOU and S/O to Mr. Steve!!! I called about 3-4 times to check on my car and each time he was pleasant, patient& friendly. I was surprised honestly not use to that, but his A1 customer service deserves recognition!!’ I told him I wish the world had his personality, lol. Thank you Mr. Steve for making this process less stressful, I truly appreciate you!!
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August 2023 by Tim Osborne
This place looks out for its customer's best interests. While a competitor said all 4 tires needed to be replaced, Steve saved me money by only replacing the 2 damaged ones. The other two tires were perfectly fine. Go here for honest service.
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August 2023 by David Salerno
Scheduled appointment a week in advance for state inspection and oil change. Dropped the car off when they opened at 730am. They called me an hour before closing stating it wouldn't be ready till the following day. I had to call them halfway through the following day and go there in person and STILL wait. It took them 2 days to do a simple state inspection and oil change. They give me a list of what failed then finally call me 4 days later with a $2300 quote. Another shop fixed everything they identified, AND replaced the power steering pump, AND stripped the tint off the windows for $1000 less. These guys will prey on you if you don't know anything about cars. $2300 for a job that involves about $300 in parts is outrageous. Terrible experience.
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August 2023 by Liz Reynolds
6/29 Got a flat tire fixed in 12 minutes (I counted) my sister and I were on our way to the Barbie movie, of course we got a flat—but going to this shop made it painless and quick! Friendly informed staff, did I mention quick? ?
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August 2023 by Allen Nunez
If you need any work done and want to be treated right I would highly recommend this Mr.Tire. The manager Steve easily had the best customer service I’ve received and made the entire process very easy.
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August 2023 by Vondalair Jones
Very helpful, friendly and caring staff.. I love the atmosphere and I can shop in the mall while waiting for my ride. Plus, I m a walk in customers that never get turned away.
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July 2023 by Sherrel Williams
Steve is such a pleasant and informative manager! He has a very genuine vibe and you just can’t say that about most places/ people these days. His team is thorough and not long winded at all. Steve has the best customer service I’ve experienced in quite some time! I️ came just before closing to inquire and not only was he still able to squeeze me in. He didn’t rush me to get out like others probably would have. He was very knowledgeable and patient with making sure I️ understood the services his team was providing. They completed what I needed right there. Thanks team! I’ll definitely be a returning customer and will be recommending to others!
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July 2023 by Nikka Teal
Steve is the best!! Whenever I call he’s always on point, and takes care of my car . His team is always on point, they are very helpful, respectful, and very thorough. This is my go to spot! I highly recommend them
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June 2023 by Mala Slowe
I brought my Lexus in and Steve assisted me right away. I was confused about what was going on with my car and he took the time to let me know exactly what was going on. He went above and beyond. He is very friendly and professional. Also, the place is very clean. I would recommend this Mr. Tire to everyone. You get GREAT service from Steve. I would give him beyond a 5 star rating.
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June 2023 by Amanda Moore
Mr. Steve took good care of me. He thoroughly helped me with everything I need done.
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June 2023 by Esterline Vielot
Ended up with a flat tire after getting my car serviced here. I called and asked for a refund and I was told I would be given a credit via text to use next time but never got the text.
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May 2023 by Alexandria Waddell
I originally took my car to Mr. Tire in Columbia to have my 4 tires, break pads and break rotors replaced. When I got my car back, it would shake if I drove about 60mph. I took my car to Mr. Tire in Baltimore at Steve immediately helped me out! Great customer service, great communication, and great work! Highly recommend this location off Erdman Ave.
