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November 2023 by Jacob Saunders
They tried to rip me off for work they didn’t do.They will take advantage of you for the simplest thing.I dropped off my tire and went to pick it up the next day. They didn’t start working until I showed up the next day. Had to wait and hour and no one spoke to me with any respect.In the end they billed me for the labor of inspecting my car and installing the tire, which they did not do.I felt completely taken advantage of. If I didn’t have personally experience in this business they would have charged me DOUBLE.Do not patronize this business for any reason. There are better and locally owned businesses of integrity on the same block.
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November 2023 by leah morcelle
Mr. Tire provided us with outstanding service as well as genuine compassion. Being new to the area with a tire pressure issue we simply chose the closest shop. Well let me tell you, we hit the jackpot! The manager DJ worked us right in and the technician Sean clearly explained the situation. They both worked efficiently and delivered premium service and repair with kindness, respect and smiles. Experience with this shop was over the top excellent and we are so grateful to have found our new trustworthy repair establishment!
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November 2023 by Leah M.
Mr. Tire provided us with outstanding service as well as genuine compassion. Being new to the area with a tire pressure issue we simply chose the closest shop. Well let me tell you, we hit the jackpot! The manager DJ worked us right in and the technician Sean clearly explained the situation. They both worked efficiently and delivered premium service and repair with kindness, respect and smiles. Experience with this shop was over the top excellent and we are so grateful to have found our new trustworthy repair establishment!
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October 2023 by Reed Cassady
Set up a time to drop off my vehicle one hour after the store was supposed to be open (8:30). Arrived and no one was there, clearly marked on the door that they were supposed to be open... so they lost my business and I went across the street to Firestone instead.
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September 2023 by A M
Horrendous horrendous!!! 0 stars at this location if possible. Store manager berated me for asking for a price match that is stated clearly on the website! Said several sexist remarks to me as well. Dj the manager was unbelievably unprofessional. Couldn’t even get a proper receipt for me in the end because their system wasn’t working (not mad about this) but I felt very disempowered. Never had a customer service experience like this. Will be contacting corporate
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September 2023 by Brendan Dorr
Brought my perfectly driving car in for an oil change. They gave it back to me saying it needs a new battery or alternator. Got in my car and all the dashboard lights were flashing (ABS, power steering, cruise control, oil light, tire pressure), all presets and digital clock was reset along with other things. Clearly they didn’t just change the oil. Then I started to drive it away and it felt like it had no power to accelerate and was stuttering. Started making a very noticeable whining noise also. Clearly they did something to my car to try and get more business out of me.I took my now messed up car to our usual mechanic (A1 Three Bros.) to get repaired and I’m hoping they will be able to fix it and tell me what Mr Tire did intentionally to mess with my car. I’ll definitely be seeking restitution for the damages done to my car. I strongly do not recommend you take your vehicle to Mr Tire on Howard St. I would leave less than one star if possible.FOLLOW UP!To follow up with this review, it turned out the Mr Tire mechanics drained my transmission fluid and added more oil to to my car. Too much oil is a bad thing but draining the transmission fluid instead of the oil is really bad. This almost killed/totaled the car. My wife and I had to work with their parent company, Monroe, who eventually had to pay us out for a new transmission. The Monroe representative told they guy (manager?) they likely drained the transmission fluid based on what we told them, he told his parent company that's not what they did. Even when a Monroe representative called this Mr Tire location the manager stood by that his mechanics "just changed the oil and there's no way they drained the transmission fluid".So incompetence, negligence and lack of responsibility is what you get when you take your care to this Mr. Tire location. Good luck with getting a car fixed here.I do, whole heartily endorse A-1 Three Brothers on Frederick Road. The owner, Paul is a pleasure to work with. We've been taking our car/s there for years for things bigger than oil changes but from now on it's A-1 for everything.
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September 2023 by Bruce Curtis
I've taken multiple vehicles here for years. They used to be good and upstanding, but no longer. Don't know why/what changed. They replaced our spark plugs, one of which fell out shortly thereafter, stranding my whole family in the middle of Delaware. They accused the shop that fixed it of just trying to make money and took no responsibility whatsoever for their work. Avoid.
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September 2023 by Brandon Hayden
The guys at this Mr. Tire were extremely smart and very nice! They were able to help me out with a brake issue on my Jeep in no time. Took me in without an appointment and got me back on the road. Thanks for helping me out!
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July 2023 by Sarah F.
I'm pissed off went for a new tire , they did a wheel alignment and put my sensors on the wrong tire so I keep putting air in it , it wouldn't go up but one of my tires had a PSI of 69 so I'm like why is this happening the back tire not flat . Took the car to Chevy to see ... now I done paid 150 diagnostic just cause they put the sensors on wrong . Bad enough I waited for 3 hours for a TIRE !
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June 2023 by Ali Afshar
Highly overcharging for basic repairs. Changed my serpentine belt for a 2011 BMW Coupe and they charged $408! Feel free to email me at aas_afshar@yahoo and I will share their receipt with you if you have any doubts. You can also ask any mechanic how much they would charge for this service I mentioned and see what the mechanic's reaction is to $408! ALWAYS, ALWAYS GET A QOUTE BEFORE HAVING SOMETHING REPAIRED AT THIS SHOP OR YOU COULD GET CHARGED 2X-3X MORE THAN THE MARKET RATE!
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June 2023 by Jakerra McCoy
My visit to this shop was great . The mechanic Keyshawn did a wonderful job with my car . Very grateful with the manager tavon he was very hospitable . Ten outta ten definitely recommend.
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May 2023 by Matt Pillion
I needed a new tire late afternoon on a Saturday. I made an appointment online, arrived, and they started assisting me right away. I decided to get four new tires instead of just the one. The price was very fair, the work was done well and quickly (even with delivery from another store), and the customer service was honest and professional. The next time I need tire service, I’ll come here without a second thought.
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May 2023 by Kendra Robinson
The guys that work there are so nice. Great customer service from the manager and always feel like I can trust them. Honesty from your mechanic is a must for return business. I will continue to bring my car to this location for all maintenance and repairs.
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May 2023 by Averil Rosenburgh
I went here, once before and the prices were "ridiculous". I went here, this time; only out of necessity (ONE tire + mounting, was $633) ! I went elsewhere and purchased THREE tires for that price + $69, for mounting. I won't be back...except out of DIRE NECESSITY !
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April 2023 by Will K
DJ and his team took great care of me when I needed to replace my tire. Friendly hard working staff!
