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March 2024 by Roslyn Burgess
Only good service if the right person is there when you go there I purchased a new phone and supposed to have gotten the add a tablet line to my account for $20 or more a month & get the tablet for free wind up paying $45 instead of the $20 that they were promoting got home & the service was not working?
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February 2024 by Nathaniel J. Boston
This location has good service providing the right person is there. It's hard to find a Metro PCS store that have knowledge to troubleshoot a phone. Most only sell phones and accept payments.
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July 2023 by ALLAN CARLYLE
One of the worst Metro T-Mobile stores. Bought a phone which turned out to have a defect and the salesperson was extremely rude and belligerent. The sad part is the young man who sild me the phone the day before was so polite and helpful. He was not there when I tried to remedy the defect. Shop in the hood at Park heights and you will get hood service. Never again!! No way!
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July 2023 by Natasha Dye
I went here to get my 16yr old a new phone for his bday and because of where it’s located I thought that I was gonna get some ratchet customer service….HOWEVER I didn’t Brian helped me get a phone and made sure I had the best price for the phone and activation he made sure my son got an updated phone he would like and he was very helpful kind and respectful all in all I would shop there again if need be
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July 2023 by Darnell Smalls
Best service I ever had we need to support more black young men in business
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May 2023 by Audrey “Puddin” Patterson
Customer service was excellent. I have absolutely know complaints.
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April 2023 by Audrey Johnson-Wilson
Always one employee that makes returning an unpleasant experience.Thank you to the other one that was professional and courteous
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December 2022 by Maureen Byer
They made a mistake and took my recent phone number ,and some of my contacts are missing and they are very important to me
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April 2022 by Lisa Cobb
I brought a new phone in February 2022. The rep told me it was a 5g but this phone has been giving me problems. I go to another Metro and they said it was a 3g. This metro is horrible.
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September 2021 by Cora Owens
Rude & sarcastic! When u ask questions they act as if they are annoyed, walks away while you're talking to assist others. Phone service is just the same the employee said to me over the phone you know where I'm at I'm done trying to explain & hangs up....Trashy customer service..DO BETTER!
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August 2021 by Diane Scovens
Got new phones from here.
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August 2021 by Joy Wilson
Awesome salesman on Park Heights
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July 2021 by Stacy Campbell
Salesman is excellent! Metro needs to offer free phones like Boost Mobile next door does!
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July 2021 by Kevin Fields
Lack of help, sarcastic attitude, definitely not customer friendly ?rating-0
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March 2021 by Shakeem Scott
Everyone there is very helpful and considerate.