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August 2024 by Rodney Winters
Great experience w/Lincare, Baltimore, MD. Recently moved to Bel Air, MD from St. Louis, MO. Customer Care Rep. Cynthia help me w/ Insurance & other paper work transfer. She was patience, informative & helpful. Cynthia made sure my Dr. got all needed paperwork in to her. Btw, ResMed 11 machine is “Great”. I referred my wife to their office.
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June 2024 by Kim Nash
My main driver is Brett. He is the best delivery/diver in a very long time. Rob is good also, but I rarely see him- only when Brett is off. You can count on Brett to be here on my delivery days
around the same time frame. H goes to the hospital every time my spouse is being dis charged from with a full tank of O2. Brett makes sure that my tanks are pressurized n makes sure I have all items needed. He will pick up items on my porch for me. Brett is very kind. He cares about the company (plus his family & customers too)- making sure his uniforms are clean n wrinkle free. Brett is always nice n conversing with customers. He has been delivering to me over 10yrs. Back then you wfterould never if know if yout get your delivery that day. If you did it most likely be after 12am til 4am. Thanks to Brett for coming n straightening my delivery schedule open n delivery in normal hours! Thanks to Brett!!
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May 2024 by Iris Walton
Yesterday, May 1, we had a tech come to the house to service my husband William's oxygen machine. He was so pleasant and caring for my husband. I hope he is our tech for all service calls. I forgot to ask his name.
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April 2024 by Debi Howard
Our delivery man, Brett, is amazing. My Dad looks forward to seeing him every week and chatting with him. If I’m not home I’m comfortable just having him come on in. He’s even helped us on weekends in his off hours when we’ve had an emergency. If I could give him more than 5 stars I would!!
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April 2024 by deb hosey
Love my delivery person, Brett. Not only is he professional, he's kind, compassionate, and friendly. He is a great representative of what someone who deals with the public should be! Lincare - you should be very proud of him!
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April 2024 by Mike Haines
I can't say enough about lincare always sending my supplies on time always there when you need them very professional
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April 2024 by Dennis Christmas
Delivery Technician is first rate and always provide high quality service, in a professional, friendly manner.
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April 2024 by Vernon Nycum
Want to give a thank you to Robert Hill for his great service.
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March 2024 by Terri Zeman
Everyone at the Lincare office was so helpful , especially Christina W.
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February 2024 by Arturo Romo
This review is more to bring to light the experience I had with Lincare's customer resolution team but does involve this office hence the post. I had called this office 3 times throughout 2023 to cancel my auto shipment of supplies. The first 2 times I was told it would be taken care of but the last time I called I was referred to the 1800 number. When I spoke to the rep they said that the local office doesn't handle cancellations so when I explained what had happened I was transferred to their customer complaints dept. I wanted to return the items that were shipped to me after my original cancellation. The rep said that they will only do up to 60 days in advance. I explained what had happened and that's when everything went sideways in the conversation.The rep stated that since there was no record of the call to the baltimore office that I couldn't return anything past the 60 day mark. I told her that I called 3 times for not only the cancellation but to talk about letters I was receiving. She continued to state that because there was no record on their system there was nothing she could do. I asked what additional information she needed to prove that I called them and mentioned that I could pull up my cell phone bill to prove I called. I stated "how deep do you want me to get to prove this to you". She said that the bill wouldn't prove that I spoke to anyone but that I called. I then asked what was the process in which my call would be on their system and said when they get calls the employee has to document it. I tried to reason with the rep and asked if she considered human error that the call wasn't logged. She couldn't accept that and continue to rely on the 60 day policy. I asked to speak with the supervisor but the rep insisted that the decision was final.The idea that this came from a rep that is part of the Lincare group that handles customer complaint is just mind blowing. The rep basically is stating that since I cannot prove it Lincare wins. Lincare needs to do better, not for me but for the rest of their client base. Lincare has already lost me as a client, which btw this whole issue of returning items sent amounted to about 120 dollars. I have a medical device that I need to replace every 3 years and the device is 3k so that's the business Lincare has lost. Do better.
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February 2024 by John Jackson, Jr.
Nothing is never simple and no one is ever available. Always an issue with something. You spend an hour on a conference call with your doctor's office, Lincare and the insurance the company and everything is supposedly resolved. You confirm with Lincare that they received documentation from your doctor's office. You don't receive supplies because Lincare states you're still in non-compliance awaiting documentation that they already confirmed that they received. Just ridiculous.Direct you to call vendor directly because they don't carry particular supply that you need. Vendor tells you that they do not sell to patients directly. Lincare orders supply, the wrong one. Then you have to deal with constant unprofessional receptionist(s), the worst attitude because they don't like that you point out their deficiencies and won't accept their incompetence. One horrible incident after the next. The only reason I gave 1 star is because Cynthia is always pleasant and professional. Receptionist, minus zero star.
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February 2024 by Greg Chappell
Always call on a consistent basis & are very helpful. Evergreen when an issue has arisen, the representative are my concern & resolved th issue to my satisfaction!
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January 2024 by M L
Don’t even bother calling or going to Lincare’s office. They repeatedly encourage you to “pay out of pocket“ and then ask you to “hope“ that there will be insurance coverage later on….
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January 2024 by Betty Wagner
THE PHONE SERVICE COULD BE A LITTLE BETTER.I HAVE HAD GOOD EXPERIENCE MYSELF.
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January 2024 by Mary Currie
I have been a customer of LINCARE since I have been on Oxygen. I have never had a problem with them. I have had both shoulders operated on so when the small tanks were too heavy for me to carry around for an extended period of time,LINCARE bent over backwards to get me the smaller imogen type. I had a problem with the larger house oxygen sounding funny, they immediately replaced it. I was put on a CPAP of a nighttime. They were the ones to deal with my insurance and sent a nurse out to show me how to use my CPAP. They have made sure too contact me when it was time for a new monthly mask and filter, taking the worry off me when it was time to change them.I give 100% of my appreciation to LINCARE on my oxygen needs.
