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November 2023 by Alicia Singleton
Rashard was awesome! Very personable, made every effort to find what I was looking for. Now we're looking to go back to shop for a pick-up truck! No badgering and no hassling. He gave great information and details. Great purchase experience!
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November 2023 by Andrew Davis
Almost three months in the shop on a new Bronco purchased from Koons and my truck was returned to me with door dings, had to repaint the whole door (and it shows). The dash came out several times and they scratched the heck out of it. They don’t care at all, service was horrible, I would not buy a car here and I certainly wouldn’t trust them with your vehicle if you want it back in the condition you left it. RUN while you can. You won’t get returned calls, support or any followup either. Good luck with a loaner. Quick to sell a car but won’t support you after the sale.
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November 2023 by Yort “Yort” Nospmas
Derek Lewis was great! Answered all of our questions, showed us several models and we ultimately got to test drive an Expedition Limited two days that fit our schedule, with no obligation.We bought the Limited back on Tuesday (11/7/23) and purchased a new one that night. Thank you very much Derek and team (Sales Manager, Shar in finance)….
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November 2023 by Lisa Puett
I recently just purchased my second Ford Expedition from Koons Ford of Baltimore and worked with Keith both times. He was considerate of our family's needs, made sure we were making informed decisions, and their price was the best compared to other dealers. I would definitely recommend!
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November 2023 by Robin Pettiford
My service tech Curtis was very communicative, knowledgeable, and customer service focused. Thank you for taking care of my vehicle. I didn’t give five stars because of length of time it took to retrieve my car. But Curtis gets all of the stars!
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November 2023 by Mike Sloan
Joshua was great. Super attentive and respectful of my time. Highly recommend contacting Joshua at Koons for any of your car needs. Steve in Finance was great as well. Super team at Koons Ford of Baltimore. Hoping their service department is equally impressive.
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November 2023 by Lebra Foster
I truly believe that I was scammed by the sales person and the service person that waited on me. I went in to check on a transmission leak and was told that my vehicle would break down and they don’t know how it ran so long. Then was taken to the sales person who found me a vehicle and was told it was $26,000 but really it was $29,000. Koons was giving me 8,000 for trade and my remaining balance was $8,000. I knew the car payments would be higher, and needed a vehicle to get to work. It was more than I expected but I took the vehicle. I really feel that I was taking advantage of and I can’t shake this feeling. That’s another reason I haven’t replied before now. Yours sincerely, Lebra Foster
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October 2023 by Larry Scheinin
Keith was nothing less than outstanding.It was a pleasure working with him at Koons Ford to order, purchase, price, and take delivery of my new vehicle. He was very helpful every step along the way from helping me to order the vehicle, package and options I wanted, and working with me to arrive at a Koons WoW deal. Not to mention, he was also a big help setting up Ford Pass and showing me everything I needed to know about the vehicle, vehicle options, Navigation options and how to work them, and setting up SYNC and my phone/blue-tooth on the vehicle. I cannot say enough good things about him. Great experience buying my vehicle with Keith as my sales representative at Koons Ford.Also note that I had a outstanding experience with him when I purchased my 2014 Ford Explorer at Koons Ford years ago, and I wanted/and got him to be my sales representative when I just purchased my 2023 Ford Explorer.
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October 2023 by Chris Taber
I recently purchased a new F-150 from Koons and the process from start to finish was fantastic! Great deals and even better customer service. Huge shout out to my Product Specialist Keith, Tom the Sales manager and the finance team! Will definitely send anyone looking for a new Ford to you guys.
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September 2023 by Jeff DeBois
Recently purchased a used Genesis from Robert at Koons Ford and found the entire sales experience a pleasure. Robert was knowledgeable and answered all of my questions. I was happy with the selections available and price paid for the vehicle and would recommend this dealership to anyone interested in buying a new or used vehicle.
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September 2023 by Sal M.
I recently purchased a Ford F150 BlackOps from TuscanyMotors. I was in and out in just a few hours. From the sales person to everyone around, very polite and professional. I can't speak for other sales reps there but I can personally say Keith is top notch. He's knowledgeable and very kind. The building in and out is very clean and it feels like they want not just your business but make sure that you feel welcome and comfortable. Great job to the leadership of this Ford dealer and everyone there that were very professional and polite.
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September 2023 by Brian Kelly
Ray was a pleasure to work with! He was knowledgeable, honest, and made the process quick and easy. I was at another dealership that I had bought from before and I felt like I was being taken advantage of. I went to lunch and called around. I saw that Koons of Baltimore had the truck I was looking for and called. Ray picked up the phone and we promptly got down to business. He gave me the lowest price he could, which was $6,000 less than the other dealership. We got the vehicle from another location, sprayed the bed, and picked it up with three days. Awesome customer service!!
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September 2023 by Stephen Wilson
Just bought a 2017 Eco Boost Premium from Koons Baltimore my salesman Pete Dixson was amazing was very patient with me and hope that they are willing to help out with some issues the car has but it has been a wonderful experience and so far I would definitely buy another vehicle from them and recommend to others Thanks Koons Baltimore and thank you Pete Dickson...so i would like to add that the few issues i had with the vehicle where not taken care of correctly had some paint issues with peeling and chipping there fix just paint over everything already peeling and chipping and rear bumper that was missing a clip they used a screw instead of fixing it correctly and now won't even respond to messages or calls very displeased not happy with koons Ford at all definitely would not recommend anyone to this dealership
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September 2023 by Anissa Hunter
When I say this dealership is awesome. From the sales team to the finance department, everyone is so friendly and helpful. Even the service department is awesome. I want to send a special thanks to Mr. David for a wonderful sales experience and Mr. Toby and Mike in finance for listening to my concerns and NOT just pushing for a sale. I will recommend this place to anyone looking to purchase a new or used vehicle. You won't be disappointed Me and my "Ruby" are enjoying this ride!!
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August 2023 by Sid Boyd
The staff at this dealership is top notch. Ms. Ashley and Ms.Sharon had amazing customer service and went above and beyond to help me with my car issues with the insurance company. Mr. Jeff is the best he worked diligently to help repair My car in a timely manner. I would highly recommend this staff to anyone who needs their car repaired and wants great service.
