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March 2024 by D C
The salesman/associate/technician seemed like he was mad at me or something. Not sure how I earned his hostility.
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February 2024 by Bryant T
Helpful staff, they stock pedals and bike pumps and will let you fill your tires with air if you ask (the air itself costs nothing but you have to ask to use the pump)
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January 2024 by Thom Price
They went above and beyond what I was expecting. They only changed me $25 + parts, and my bike has never worked so well! Very honest.
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November 2023 by Alex Barbato
This is the kind of community resource one would hope for in a bike shop. They are the real deal.
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September 2023 by Celeste Chavez
I love this shop! I went in after I had a flat x2 and repair at another shop. When I brought it in they investigated the source and found a piece of metal in the tire. They repaired it quickly and cheaper than the other place.I went back after my chain fell off and I wanted to get it checked out. They were busy at the time but sent me a message maybe an hour later that they evaluated it and it was ready! They fixed the issue and didn't charge me anything. I am just super impressed!
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September 2023 by Maera Stratton
Very knowledgeable and helpful. Not pushy about sales but quite willing to share their knowledge. Not only did they sell us my kid's new bike, which they love, but they took time to teach them how to use the different elements.
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August 2023 by jeanell h.
I have used this shop to help with my bikes since I have moved here. I recently brought 2 bikes in to have them look at one at a time. The first one was a fold up it was a little loose in the middle.. This is unsafe to ride (I had rode my bike there) and, then the other it needed another gear shifter so i thought. This is unsafe to ride (again I rode there). I took them to another shop. The fold up needed the tension screw tightened. Now I ride it all the time. The second one needed the gear shifter and, another thing. The Employee told me my Schwinn bike is cheap. I'm not sure if I caught him on a bad day. Now, I cannot trust that they are just trying to sell me one of their bikes. If this happened to me it's happened to others.
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July 2023 by roger m.
The team at Joe's bike shop were fantastic. They took care of my bike and provided the service that it needed. The bike is now running like it's a brand new again and have been enjoying the way my bike rides. These guys are professional and are the real deal. Thanks guys!
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July 2023 by Kimberly K.
I am not one to habitually write negative-mediocre reviews. However, my experience with Joe's Bike Shop was unfortunately less than satisfactory. I was a former Mt. Washington Bike shop patron in the 1980s and early 1990s before I moved to Oakland-Berkeley, CA. I like to give everyone 50% of the benefit of some doubt, and an honest lap. However, if you have outlier on the curve bicycles that don't fit under the current day technologies familiarity bell curve, I don't recommend this shop. POSITIVES. Let me first say my aim is not to sour my positive experience had. I appreciate Jens' and Mike's customer service skills. They both listened to me, were respectful, courteous, and did not oversell their knowledge about my unique bicycles, keeping kept expectations reasonable and reassured me they would be transparent about any work that would be needed. I will say, Mike did a good job on the tune up. DING #1. Unfortunately, they did not check in when making a repair without soliciting my feedback, first. Replaced my derailleur with a ~$20 one, but I did not approve this switch out. I appreciate that safety is paramount with this shop, and I had an engaging discussion with Mike on this. He was apologetic for not checking in with me, and this was certainly appreciated. What this shop did not understand is my dated, 2006, trusty steed, urban assault/sherpa Specialized Tricross was INTENTIONALLY sans a third chain ring--whereby, it requires someone who is deft at dispensing 1.5 toggles of the old skool index shifters. Clearly they perceived this 'feature' as a safety flaw. Back in 2005/2006, this model came with the option to be sans the third chain ring. And, these shifters which are obsolete now. The set I have were the last ones could locate on this spaceship, and were recently installed last year. And yeah, the original index shifters lasted 16 years! (MAJOR) DING #2. Corey on the other hand has a MAJOR 'tude problem and is the reason I will NOT be returning to this establishment. Intransigent, omnipotent, disrespectful, unyielding, curt, utterly and COMPLETELY rude are the operatives that come to mind about him. His interpersonal skills have A LOT to be desired. Understatement. Clear the dude Corey is sans knowing how to dispense, 'I'm sorry. I made a mistake.' He needs to stand correct. Bounce on this cat if you know what's good for you. Ask for Mike or Jens. Aside: For a frame of reference, I can assert my agency on Corey's lack of customer service acumen. I spent a good number of years in the food service industry as a teenager, and while working my way through my BSc. Claim to Fame: I was the Assistant Manager of the highest yielding Haagen Däzs store in the country in Baltimore Harborplace during the summer of 1987. Intransigent Corey went out of his way to make a judgement call about my derailleur--claiming it was not the correct derailleur or installed correctly; quite likely it got nix a bit during the trip across the country. What this myopic dude failed to understand about my Tricross is it is intentionally configured this way due to only two chain rings configuration--mind you, by one of the most renown, competent, bicycle mechanics in this country, John Kos Koslosky at Castro Valley Cyclery in Castro Valley, CA. A cat who has been my bicycle mechanic for over 20 years, and who: - Since 1982, has been a road and mountain bicycle racer who even, at one time in his career, trained at the US Olympic training center in Colorado. - Is US National Team Mechanic certified. - Is a premier wheel builder (built more than 6000 wheels since 1984), including wheels for UCI world champions. - From 2001-2009 was the Australian National Mountain Bike DH/4X Team Technical Director and Head Mechanic. DING #3. I also had to enquire at least three times to be afforded a copy of an invoice for my annals. Not even cool I had to solicit this record of my repairs and cost of labor; this was a FIRST. Thankfully, I found another shop that has EXEMPLARY customer service skills,
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June 2023 by David R. Schetat Jr.
I'm pretty shocked by my experience here. If you break a shimano chain on your bike, (with typical Shimano drivetrain), and have to walk a couple miles to a bike shop for help. They may tell you to walk a few more miles to the next bike shop. There is no mention on their website that certain accessories disqualifies their help. In my case, a detachable electric motor prevented them from helping me. I could have easily popped it off or been offered a chain to attach myself but I was shown the door. Pretty heartless. Lost my household's business for sure
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June 2023 by datcubandude
Such a horrible experience he should of just told us to leave asked for a quad lock they didn’t have them which was understandable then I ask if he had a zip tie or even a piece of tape or a retainer to secure a brake cable didn’t even move and said no he has nothing I find that impossible to believe will never go back to this shop. I would give zero stars if possible!!!
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June 2023 by David S.
I'm pretty shocked by my experience here. If you break a shimano chain on your bike, (with typical Shimano drivetrain), and have to walk a couple miles to a bike shop for help. They may tell you to walk a few more miles to the next bike shop. There is no mention on their website that certain accessories disqualifies their help. In my case, a detachable electric motor prevented them from helping me. I could have easily popped it off or been offered a chain to attach myself but I was shown the door. Pretty heartless. Lost my household's business for sure.
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May 2023 by TomandMary R.
If your looking for a bike repair shop go somewhere else.. I have been told 2 different times that a wheel was un repairable and they wanted to sell me a new wheel for an outrageous amount.. took it to Princeton sports and they fixed both with no issues...
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April 2023 by Larry D.
I brought in a fairly tired surly cross check that, being a senior, I really needed to raise the handlebars but wanted it done right by installing a new uncut fork. I provided the fork, headset and stem. Shop did an excellent job replacing fork and cables and spacers which provided me the added handle bar height without the previous clunky Ritchey adjustable stem and a fresh new look, all at a surprisingly reasonable price. Thanks guys!
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April 2023 by Brandon Williams
I was shocked to get word back that my bike was fixed 2 days after I dropped it off! Not only did they change the chain and tune it up, they also gave me a first-timer discount on labor. Will definitely go back there for everything my Trek needs.
