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June 2024 by EDUARDO ALVAREZ
They sell good products but the truth is that the employees who serve there do not do their job well, if the owner is seeing this msg he should change all his staff and hire people who really work and treat the public well, thank you!! I prefer not to buy more shoes there!!
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June 2024 by Tom Gallagher
Same selection as every other run of the mill street wear store. But the customer service is terrible. Save yourself the trouble
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November 2023 by INFO MUTT
The prices are expensive and the service was not helpful and rude
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August 2023 by Tammy F.
Literally the worst shoe store experience my family has ever had. These employees are so rude. To ask for help is the worst thing you can do. I guess they are there to converse with friends because needing help inconveniences their life. And believe me, this wasn't targeted. Multiple customers were furious about how rude the staff was, particularly the cashier, Janiya. She had such a dismissive attitude even when approached kindly. Not only that, but we were promised a discount that was advertised, just to be told they should've taken the sign down yesterday. Are you serious? Never again! Run! Run! Run! They are so rude, and though I don't blame the employees for the store policy, this was the first time I've ever been told I can't try on both shoes at the same time. Very odd.
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June 2023 by William Avelar
Bad service from sellers
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June 2023 by Anthony Mackey
The new guys in town there sniping the competition I can't believe shoe city is shutdown seriously I like this store brought me a Ralph Lauren polo velour on sale plus a pair of boots that was on sale I paid 85.00 everywhere else they where 190$ 200$
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March 2023 by Jackie Va
Worrsssttt Customer Service Ever , Just Straight Up Rude .. You Ask Them For A Shoe Size You Would Think You’re Asking Them For A Million Dollars The Way The Old Lady Reacts , & The Way She Talks To You Is Just Disgusting ! Makes You Not Even Want To Spend Money In This Store !
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February 2023 by Shena S
The customer service at this store is TRASH, the employees rather stand at the register then to assist customers, they don't greet you then they look at you like you're crazy if you ask for help that's probably why the store is always empty, I thought with them changing the name of the business the employees may have gotten better with customer service. I stop spending my money in there when it was Jimmy Jazz and now I definitely won't be spending my money in there with the new name. Training
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January 2023 by Ever Gomez
Worst customer service I’ve ever had in my life. I came in here about a week ago, and two employees were working there. They act as of you don’t exist. They were paying more attention to their phones than any customer in the store. They don’t acknowledge you at all. The only reason I shop here is that their shoe selection is good.
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December 2022 by Cherice G.
I ordered this item long before they were out of stock online and to send an email and ask for a status the first assistant told me that my item was on the way and I should receive a shipping order soon. I never did! So I called again and set on the phone for a long time just to hear another assistant tell me she has to call the warehouse and call me back . Then I receive emails saying the sneakers was out of stock a few days before Christmas. I will never order from this place again. Unprofessional and unorganized!
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September 2022 by Candy
I really like this place but i am not happy bout shoes and when i sent it to family it was 2 different type of shoes in box????
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April 2022 by Jim
I was with my sister getting her some shoes and she said she was ready to get the shoes and I was looking at something and my sister told her if she could give us a minute and a older woman who works there was like no you come up and pay for it since you wanted them. The other woman was was nicer and wasn’t rude. If you wanna get rushed even though there are no other customers this is your place
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December 2021 by Henry Lanfranco Lanfranco
I went to that store a few minutes ago and the girl who attended me treated me very reluctantly very bad attitude on her part, and I went to spend my money not to ask anyone, I will not return to that store anymore, very bad attitude of that girl she thought that I was asking her it was so bad that she attended to me??????
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September 2021 by Just Ah Trucker
The phone is always off the hook..... really awesome employees they have ?
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August 2021 by Scott Edwards
Jimmy Jazz Eastpoint definitely deserves 5 stars. They have definitely been coming through in the clutch, as where I strike out with the big name stores on their apps. I walk in Jimmy Jazz and I’m always greeted with a “Hello , how are you today “, and the same releases that are sold out in minutes on line they have em on display ive been lucky to grab the Griffey’s, the Blk and green 6s, uptempos, and today the Jordan 3s. So I definitely want to give a huge Thank you to Jimmy Jazz
