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September 2024 by Wang Anne
I have Wendy Smith。She is friendly and helpful, and will answer all the questions you have for her.
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September 2024 by Greg Martin
Chris Kilduff did an amazing time with the deal on my car. He was very kind and made sure we were comfortable and getting the best rate and price we possibly could. I recommend to try your best to get him as your salesman.
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September 2024 by Sheri Williams
Came in from Utah to purchase a Land Cruiser, worked with Trey, Queen and Mike in finance. Great transaction, highly recommend this dealer. A+
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September 2024 by Richard Snader
I worked with Alexa Talavera. No pressure, just efficient paperwork process. A pleasure to work with. Then I got Chris (I think) to do the finance work and he was really great to work with! All in all a painless auto purchase experience!!
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September 2024 by Aarzoo Usmani
I recently purchased a Toyota Sienna from Heritage Toyota Catonsville, and my experience was exceptional. The staff is very friendly and knowledgeable, making the entire process smooth and stress-free. Sales Manager Aweis Mohamad, and the rest of the team were incredibly helpful, addressing all my questions and offering valuable advice on choosing the right vehicle for our family.
The dealership has competitive pricing and a clear breakdown of all costs. One of the highlights was their transparency which made the paperwork much smooth.
Overall, I'm very satisfied with my purchase and highly recommend Heritage Toyota Catonsville to anyone looking for a new or used car. They provided a fantastic buying experience and a fair deal, and I will definitely consider them for my future purchases.
Thank you again to Sales Manager Aweis Mohamad, Salesperson Monir Chowdhury, and the entire staff for all your assistance.
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September 2024 by Graham Pizzi
Only dealer in the area willing to make an aggressive deal on a ‘24 Tacoma. Mohamed and Coren were great to work with.
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September 2024 by BBW
Stevo Was very prompt and courteous. The entire action definitely will be referring him to family members and friends.
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September 2024 by Muhammad Hasan Ferdous
I recently visited Heritage Toyota Catonsville on August 27, 2024, for routine maintenance using my prepaid Toyota maintenance plan. My experience was nothing short of frustrating and disappointing.
Issue 1: (Inexperienced Service Advisor) I understand that sometimes service can take longer than expected, and I had no problem waiting for over three hours for an oil change, tire rotation, and multi-point inspection. However, what truly bothered me was the completely naive approach of the service advisor. She was new and struggled to complete the paperwork, which took far longer than it should have, even with the help of another employee. This lack of efficiency and professionalism set the tone for the rest of my disappointing experience.
Issue 2: (Incorrect Mileage Recording) Two days after the service, I checked my Toyota app and noticed that the mileage was recorded incorrectly. At the time of service, my car had around 61,450 miles, but they recorded 66,462 miles—an error of over 5,000 miles. This mistake not only affected the reported service history in the Toyota app but also in Carfax. I tried multiple times to reach out to the service department to get this issue corrected but received no response. I eventually had to go back in person on Friday to report the incident. They took a photocopy of the service documents and assured me it would be fixed within a few days. However, despite calling and leaving voicemails for Nautica from the service department, I have yet to receive any follow-up or resolution. This is beyond ridiculous and utterly disappointing.
Issue 3: (Neglectful Multi-Point Inspection) Before going in for service, my glovebox wasn’t closing properly, and I noticed that one of the joints had come loose. I assumed they would fix this while checking the cabin air filter as part of the multi-point inspection. Unfortunately, after checking yesterday, the glovebox was still not fixed, leaving me to wonder if they even bothered to check the air filter at all. I ended up fixing the glovebox myself after watching a few YouTube videos—it was a simple push to get it locked. This only further diminished my trust in the thoroughness of their service.
Overall, I’ve completely lost faith in Heritage Toyota Catonsville. The lack of attention to detail, poor communication, and unprofessionalism have left me feeling devastated and regretting my decision to trust them with my vehicle. I would strongly advise others to think twice before bringing their car here.
P.S. I have attached proof of the mileage discrepancy, including a screenshot from the Toyota app and a photo of my actual mileage taken just five days before the service.
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September 2024 by Bill Ferguson
Adrianna has been a fantastic salesperson throughout the process of buying a new Toyota. Heritage Toyota Catonsville was an excellent dealership. Highly recommend if in the market for a new car.
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August 2024 by Bob Stimler
Ten stars for Calvin Parnell Sr, Mohamed Aweis and Mike G...
From the time I walked into the sales department and was warmly greeted by Mohamed and Calvin, I had a most enjoyable experience (And I had not been looking forward to my car buying mission.). During the entire process, I was very much at ease, never felt pressured and my many questions were completely addressed by Calvin. Mike is a professional. He is a manager in the finance office and ensured that the handling of the necessary documentation and paperwork was efficiently done.
My needs and goal were met. So, I drove away thankful and happy in my new car. I strongly recommend the services of the team that I had the pleasure of working with at Heritage Toyota.
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August 2024 by Thomas Setz
Stevo Brito did a great job. Highly recommend.
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August 2024 by Joseph Akintola
Great customer service!
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August 2024 by Hi54i deag
I went in with my son the other day to buy his a first car. Upon negotiation with one of the sales managers Chris Taylor he had made several racist comments at me and my son, you aught to be fired!!
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August 2024 by Jo Ann Szczeszek
Robin Yokum goes above and beyond to service her customers. She is a service rep who has your interest at heart
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August 2024 by Anita Williams
Jay took the time to solicit input from the shop Foreman to resolve my problem. He cared. I really appreciated his professionalism.
