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September 2024 by Alyson Taylor
Sadari was polite and informative. She made me feel comfortable.
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August 2024 by Snowed Whisper
The sales and finance teams are excellent! I never felt pressured because all my questions were considered and addressed. When I decided to purchase a certified pre-owned, I wasn’t treated any differently. The amazing sales woman did all the research based on my needs. Mariah communicated clearly, frequently, and honestly. She also jumped in to help sort out issues and made sure I was happy with the whole process. The finance team was helpful and patient with all my questions and had to come back for clarification, which were clearly addressed. I also appreciated everyone that smiled, acknowledge with a nod, and stopped to shake hands even if I’m not directly working with them. Paris also made sure to check in periodically to see if I was okay or to thank me. Ultimately, Heritage Subaru made me feel welcome with courteous, professional, and knowledgeable team. Now that I have the car, may the service department be as excellent as the sales side.
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August 2024 by Edward Gendron
Mariah Johnston was a pleasure to work with in finding a car for our daughter.
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August 2024 by Rachel Craig
Our experience with the service department has been great. The Service Manager is wonderful to work with. However, in our experience, the Sales team leaves much to be desired. With so many choices of dealerships to work with, a sales experience ought to be nothing but stellar. Ours was not. Heritage claims to be the biggest dealer in our region but other dealers in the area offer far more competitive prices. In the end we found they wasted our time and became rude throughout the process, especially at the end.
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August 2024 by Sam Taylor
great service from Ashlyn
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August 2024 by Todd Ehret - NOAA Federal
GREAT SERVICE!! I love my Legacy. The service team made keeping the scheduled maintenance of my vehicle on track, pretty much painless, and did everything needed quickly so that I had my car back as soon as was possible. Thanks to Lynese for all your help.
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August 2024 by Andrew Petrella
Morris was great to work with and the whole experience was excellent and as promised.
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August 2024 by Shannon Fong
So far so good. I love my Suburau Crosstrek. Steve is a great salesman. We went in late in the evening just for look and see. There was no ready inventory available. Apparently Crosstreks are very popular and the last ready one was sold that morning. However, they got on the ball and prepped a car so that we could test drive. That was wrap for me because the entire look, feel and drive of the car had me sold.
We were able to finance and leave that night with the car. The buying experience can be pretty lengthy but we made it out in record time.
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August 2024 by Ada Pinkston
I went to the heritage Subaru to get a problem resolved with my computer. Instead of fixing that problem they found all of these other problems and told me that I needed to replace my tires. In addition when I asked about fixing the problem, they told me that the problem was not with the computer but my chord. I go to the factory dealer to fix the issue assuming that they are able to ameliorate the problem that a head board may have. They keep saying that the problem is the chord. However I used multiple chords on the car and it is not the cord. Then I was told the problem was my phone. If my phone has no issue charging in my wall plug or any other outlet, why would it have an issue charging with my car? Unfortunately this incident gives me little to no faith in this service center.
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August 2024 by Jd Coliano
First Oil Change and Tire Rotation on new car after 6 months of ownership. In and out in 90 min. Services complete, car vaccines and washed. Service Tec Ashlyn was amazing and customer focused. Everyone there is so nice. Great experience!
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August 2024 by Austin Waldhauser
My wife and I worked with Moussa and was able to test drive multiple vehicles until we found the right one for us. He was very accommodating and allowed us to take our time. Zero pressure.
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August 2024 by Brittany Bell
Moussa was a great help when purchasing my 2022 Wrx premium!
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August 2024 by Newell Rand
Useless and refuses to do offsite appraisals. They constantly call my phone, but just speak hot air.
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August 2024 by SANCHEZ AYALA
I like
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August 2024 by Brian Wagner
I brought my Subaru Forester in for routine maintenance and as always, Service Advisor, Sadari Walters, provided priority customer service and I was in and out within two hours. How simple is that?
