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June 2024 by christine schroeder
4 stars for tires, 1 star for other car work.. Had a good experience with them getting tires a couple years ago, but they're very very expensive for other work and careless. They didn't diagnose my vehicle when I brought it in so there was work left undone. When I brought it back for the diagnosis in which they said they had to take my bumper off, they didn't attach all screws to the bumper when they gave it back to me! Won't be back for service.
For reference, after the diagnosis, the part/labor they quoted me was $500. I got it elsewhere for $120. Do better.
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May 2024 by Brian Ryder
My car drives the best it has in years after getting two new tires and an alignment from this shop. They did a great job; much better than the car dealer or quick lube place. Thank you so much!
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April 2024 by George Lopes
Exceptional customer service, accommodating and understanding.
Joe and his team help resolve my blowout on a rainy day.
I recommend this shop, just good people and service.
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April 2024 by King Allah
These guys informed me that my bolt had been cross threaded by the previous service provider. They notified me of what the cost would be and why it would be fine to drive on 4 bolts for a very short period of time. I recently experienced a flat tire and was notified by the road side assistance that I have another cross thread on the same tire. So was it my previous service provider or you Goodyear? Notify me of someone else wrong doing, then do the same thing. Imma just take my car to the dealership from now on. Can't trust these tire places. Rather trust jiffy lube.
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April 2024 by Mary Catherine Stiles
Rob and Anthony were so wonderful today when I came in with a tear in my tire. They were so attentive and kind, they explained everything to me which made me feel so much better because I have no idea about cars, and triple checked to make sure my tire and me were taken care of! Will definitely be coming back thanks to Rob and Anthony!
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March 2024 by caroline nowell
My oil light came on and they had me pull up to the door and were able to check my oil and give me advice in less than 5 minutes. The customer service is paramount at this good year garage.
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March 2024 by SNJ
Good customer service. Your in and out in an hour. Oil change.
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March 2024 by James Nicholas
I bought the tires online, booked/scheduled an appointment days in advance and it took over 2 hours to replace 4 tires. It should take about 15 mins a tire max. I understand low profile tires require more work (i used to do it), but 2.5 hours to replace 4 tires with a scheduled appt is not okay.
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March 2024 by Amber Walls
This shop is without a doubt the best in the entire Baltimore Region. If you are looking for a team you can trust to service your car, SUV or truck, just book the appointment now. Anthony at the front desk does a phenomenal job with all things customer service and is always looking for ways to help me save some money with coupons and other promotional deals.
So, for my most recent visit; I had been told by a shop near my house that my oil plug (Honda Accord) was cross threaded and that to change the oil the entire pan would need to be replaced. The quote to replace was unfortunately outside my budget. I decided to bring the car here for a second opinion and they were somehow able to remove the plug and replace it with a brand new one at minimal cost. Apparently, it was just stripped. I guess Rob, ate his Wheaties that day because somehow, he was able to get it off.
On top of the oil change, I got a free tire rotation and also had the tires re-balanced. My ride is now as smooth as ever.
Thanks Rob, Anthony and the rest of the team!
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March 2024 by Kyle McDermott
I purchased new tires last July when Good Year was running a promotion. Scheduling was easy. I also had an oil change and alignment done. The counter rep recommended the three year alignment package which offers an unlimited alignment check and adjustments with every service. It was an additional fee of around $75 but considering I do at least one a year at around $100, the savings amounts to a few hundred dollars. All services were performed efficiently and my car was ready in three hours.
I’ve had issues with alignments performed at the dealership in the past; finding a shop that does them correctly is a gamble. Last week, I hit a major pothole and my car started pulling. I went in on Friday 10 min before they opened with no appointment; the desk agent was just arriving but was courteous to check me in before taking off his jacket. My car was realigned correctly and ready by 10am. BUY the 3 year alignment package - it has saved me a lot of money.
As to others’ reviews about Good Year selling unnecessary services, this is a national standard and not unique to this particular shop; it does not reflect the quality of the work they perform. I’ve used Good Year across the country and each shop does the same thing. I have my own preferred mechanic and have only used Good Year for tires and oil changes. Regardless, I will continue doing business with this location. Great staff!
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March 2024 by Margaret Roth
Been going here for 4 years and always have had an amazing experience! Rob and the other staff members are always kind and courteous, and they go the extra mile to make the service convenient and quick for their customers.
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February 2024 by Brenda Phillips
Last week I took my car to get air in my rear tire. Ron took good care of me. He did an excellent job. Every time I go all of the People do a Awesome ? Job.
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February 2024 by Daniel Fong
They’re super helpful! Very efficient and honest with their diagnosis + repairs. Would recommend. Anthony, Lawerence, and Joe are great.
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February 2024 by Peter Heinbockel
Careless and poor workmanship. I had Goodyear install four new tires, and received the car back with damage to all four wheels. First, I noticed that all wheels were smeared with excessive mounting grease. While cleaning off this grease, I found damage to each wheel. There was obvious scoring from tool marks in even bands around each wheel. The clear coat was chewed up in several spots around the rim. One wheel had been dropped, and a large chunk was chipped towards the center bore. They did not remove the snap in guards protecting the pinch welds when lifting the vehicle and gouged the cover. Finally, they filled the tires to random pressures, one even being below vehicle spec, and I had to further pump/deflate the tires myself after the service. Very disappointed, would not recommend Goodyear Auto Service to anyone.
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February 2024 by Jen Schutsky
It is always a pleasant and friendly experience getting new tires with Goodyear. Anthony W was so helpful!
