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June 2024 by abdoul yaguibou
Excellent service, keep up the good work ???
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May 2024 by Linda Jackson
I have a Smart car that was in an accident. The driver's side rear was damaged (bumper, light and reflector as well as side panel). They towed it to their body shop. It was fixed like brand new. I would highlyrecommend them.
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May 2024 by Chris Pierce
The dark skin African-American male with braids going to the back is soo rude as he pulled up he held his horn down while two seniors was crossing the street and he didn't slow down ,his music was blasting and he couldn't hear what I was saying and didn't turn it down
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April 2024 by Carmenlita Jee
Good Luck Towing has amazing drivers who stop to help you when you're on the side of the road. While waiting for my road side assistance, a Good Luck Towing driver stopped to offer his assistance to change my flat tire, eliminating my wait time.
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January 2024 by Kym Mackall
This the worst tow truck company i ever came across they rude,lie and drop off your car anywhere??
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January 2024 by Woodson Legacy Group LLC
I was assigned Good Luck Towing by my insurance carrier after getting a flat tire. I was nervous because most places would be closing. My ETA for a tow was 90-120 min which would mean I would be too late. I called and let them know my situation and the truck arrived about 15 min later! Quick, friendly and efficient service. I’m so grateful because I’m such a damsel in distress ? Thank you so much for accommodating me so quickly!!!
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December 2023 by mercedes Noguera
Hubert was amazing, he fast fast and efficient and made me feel very comfortable during the whole ordeal. 10/10 definitely
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December 2023 by Nate W.
Showed up and was super helpful! His thoughtfulness and professionalism turned a stressful situation into a painless ordeal!
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December 2023 by Petoria Johnson
Had a little hick up in the beginning but when I called the company they fixed the issue right away, dispatched a new tow, the tow came very quickly, and was very professional with services. Hubert was my tow guy and he was very professional and very pleasant. Would definitely recommend them for future services!!!!
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December 2023 by Hanna Al-Kowsi
wonderful!! above and beyond the callof duty!! was struggling to get my broken down vintage truck into a lot in an alley to work on it — despite the guy’s tow truck not fitting down the alley, he started it and tried to drive it in, and when that didn’t work, actually pushed it into the lot himself. super lovely guy, and i cannot overstate how appreciative i am of this company’s speedy attention and superb customer service. heartily recommend giving these folks a call next time you need a tow.
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December 2023 by Regina Salliey
If I could leave a 0 or -1 stars, I would! Was referred by Progressive insurance roadside assistance, and waited over an hour only for them to lie and matter of factly say “they were given the incorrect location from the insurance company, and the driver couldn’t find us so left.” This was only AFTER calling them to check on the status of the request! When we asked why they didn’t call the phone number provided to verify our location, they again lied, claiming they were also given an incorrect phone number- despite the confirmation text from progressive having the correct number. Said we’d have to wait yet another 45 minutes for another tow truck. When we challenged the explanation, he first threatened to cancel the tow, and ultimately did end up canceling it by saying “you know what…we’re not coming! Bye!”, and then hung up on us. Never have I experienced such HORRIBLE customer service and insensitivity! We were stranded in the cold, on a dark road at 10:00 at night with a tire blowout! I wish we had read these reviews in advance, as I see there are many others with similar horror stories! If you are reading this, DO NOT patronize Good Luck towing!! I’m so disappointed that my insurance company partners with them, and will be calling to file a formal complaint.
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December 2023 by Tammi Fleming
They suck! They were dispatched through progressive while I was on the interstate. I waited 2 hours and then the driver said he couldn’t find my car or the phone number and left. When I called back the person who answered the phone was rude and said he was not coming back out. Horrible as I am still sitting on I-83 trying to contact another towing company. No compassion, no professionalism, no humanity. Stay away from this place.
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November 2023 by Patricia Glover
Hubert was my tow that came to my rescue last night I will have him come to my rescue every time I rate him a 10 thats for sure
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November 2023 by Trina Trotta
Service was amazing!!!!! Hubert our tow truck driver was extremely fast arriving to the accident location to tow our car. He has a very friendly demeanor, and answered all questions asked .I would 100% recommend Goodluck Towing on E Fayette St. Baltimore MD 21223. Thank you, Trina ?
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October 2023 by tia stepney
Very informative
