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January 2024 by Sadie F.
They are reasonably priced and provide a good service, the only drawback is the extremely long wait and the parking, I do wish they would consider scheduling the smaller animals on a different day than the larger ones, the stress is off the chart with the animals, other than that they're good at what they do, considering the volume they have to handle
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December 2023 by Barry T.
My main man Ollie had his annual appointment yesterday at Eardmans Animal Hospital. Let's just say that I was not happy with the service I received. Every other appointment I've had for Ollie went extremely well. Don't get me wrong, the staff was great. Especially the Vet Tech I had! Specifically, Dr. Wu and his bedside manners left a lot to be desired. My Ollie has severe Anxiety. Every time I have to get his nails trimmed he has to be sedated. This was done at Erdmans multiple times in the past. After being a bit aggressive with his vaccines, and the rectal thermometer he insists on trying to trim his nails without sedation. So the Vet Tech and I try to hold him which is only escalating Ollie's Anxiety even more. I plead with him to sedate, and he says I have to come back at another time because he has other patients to see. At this point I was insulted and pissed off because he was extremely dismissive of the situation. I said I scheduled this appointment 3 weeks earlier and had the first 9am appointment. Dr Wu didn't even see Ollie until 9:30. So it was not my fault he had patients backing up. I pleaded with Dr Wu to sedate, and he finally agreed. Meanwhile see the pics of all the scratches I received from Ollie trying to get away from this doctor. These scratches were bleeding for several hours afterwards. I contemplated going to the Dr myself if it didn't stop soon. My advice if you go here, please avoid Dr Wu at all costs. Moving forward please do not schedule any of my Ollie's appointments with DR Wu.
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July 2023 by Amy C.
Provided exceptional care my Cockapoo for 13 years. They were always busy but if you got there early they moved pretty fast.
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July 2023 by Princes R.
I call multiple times a day and have never gotten an answer my kitten is 3 months old she's dying if you ask me and I don't know what to do I don't really have the money to waste to just do a walk in
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March 2023 by Mary D.
We have taken our dogs here for the last ten years and absolutely love the vet, but sadly we will not be returning anymore. There are plenty of vets around us, but we drive 35 mins and on top of that we're never seen on time. We have never waited less than 2 hours to be seen and we didn't mind because the vet truly show our dogs so much love. We're extremely disappointed with how the front handles their paperwork and doesn't value peoples time. We took our new dog to Erdman recently for her first visit and we scheduled for a follow up visit. The office called to confirm her upcoming appointment and didn't realize that that it's a follow up appointment not a first appointment. Then ask us to come in at 6:15pm for an appointment but doesn't know if we can actually be seen that day. I could understand if we were ask to be squeezed in, but it was an appointment the office scheduled for her. Instead of understanding how inconsiderate it is to ask us to come out there and wait with the chance of not being seen, the lady at the front desk hangs up the phone when we were trying to explain that it doesn't make any sense to book an appointment like that.
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July 2022 by Ashlyn A.
Pathetic excuse for an animal hospital. No one is in the same page providing the same information when you call. I called to schedule an appointment for dental surgery for my dog on 7/18/22 for August and was told by a male receptionist that he put us in the waitlist and that someone would only call us next month to schedule. I said okay. Just wanting to be proactive, I called today 7/27/22 to follow up and see how far along in the waitlist he is and if the status has changed. Some woman, who sounded like she barely wanted to help me anyways, tells me from the "notes" she sees that someone called and spoke to someone who declined his bloodwork, and now they've moved on to the next person on the waitlist. I said that's not possible. Once she confirmed the number they had (which was mine) I told her I have their number saved in my phone in case anyone calls me, and no one did, nor leave a voicemail. She continues to put me on hold and comes back to the phone to say she spoke with the schedule and even once his bloodwork is done, their only making appointment for two months out. I had been calling all of June but no one ever picked up the phone, then I'm July I was finally able to speak to someone and this b******* happens. Funding a new Vet to go to because this is B***********
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February 2022 by Nate L.
Well I was told to bring my dog in for boarding at 8:00 am. I got there and it turns out they don't even open until 9:00 on Saturdays. It's now 9:25 and they still aren't open. Just a bunch of customers standing outside in the cold hoping someone shows up. Absolutely terrible.
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February 2022 by Matt P.
This establishment is a incredible resource for the community and should be treasured. Today in the world of Veterinarian services is really changing. Insurance is becoming the norm and the cost to own a pet has skyrocketed. To lance a benign tumor in our area is $700 if you can get an appointment. A vet visit is $150 minimum. Services like this will be extinct in the near future value it while you can. Dr. Lance is an old school veterinarian who is an empathetic, pragmatic, and compassionate doctor. New veterinarians just are not trained like this anymore.
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January 2022 by Joel C.
Erdman Animal Hospital has provided my pets some of the best service at the some of the most affordable prices I've ever seen (and I've seen some astronomical pet treatment costs!) I've been here for the past 7 years and they're consistent. They're by no means the fanciest place I've been to but they all work hard to take of your pet. If your looking for affordable and dependable, this is your best pet treatment place in the Baltimore area hands down.
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December 2021 by Stephanie R.
On 9/4/2020, I took my dog Spike to Erdman for a bloody, swollen area surrounding his testicles. Patricia Greenfield saw him and, barely touching my pet, made a 'Flea' diagnose by observation, a visit lasting ONLY 10 minutes - as serious as that area looked, go figure. Spike was just in such BAD shape and, needless to say, back to Erdman we went as his condition worsened & paying 375 for the same issue (after paying 175 for that Greenfield misdiagnosis). Spike was then seen by Lance Keil who felt it and said he had a Tumor. After a quick test, he said Tumor had not spread & gave me a 'happy talk' prognosis that "Spike will be just fine, not in much pain" - even though he could not do the Surgery soon as they were backed up for weeks and knew then the Tumor was GROWING!! By the time of Spike's surgery, the cancer had spread and I made the heartbreaking decision to have my Beloved Dog Euthanized. Keil, giving me the sad news, added, "These Tumors spread rapidly and are often very aggressive". In my mind I was like, YOU SON OF A B***H!! Why couldn't you have told me this before rather than leading me on like that and have my pet suffer needlessly for those final weeks?!? Had I been told the truth I could have had him Euthanized then & put him out of his misery!! And then Keil, to my shock and dismay, had the gall to also say, "Spike is like 12, right? So he wouldn't have lived much longer anyway." The ABSOLUTE NERVES of that MAN!! In all seriousness, had inept Greenfield done her job right, Physically Examining my dog to begin with, Spike may have survived as I would not have wasted precious time treating him for something he did not have. with prescribed flea medication! I just cannot fathom how an Animal Doctor can just get away with such gross, negligent, and inhumane practice!! And how Keil can live with himself giving out colorful Prognosis, knowing full well the animal will suffer waiting around for a surgery that likely will end up not being a possibility!! To worsen an already horrible situation, front desk worker Kristin, when I dropped Spike off that final day, dragged my poor, scared, gravely ill Dog right across the floor on his cancer spread stomach by the leash as Spike did not walk - not wanting to leave my side. This happening in an Animal Hospital is just so Mind-Boggling & Stomach Turning!! Even more so is the fact that my strongly worded complaint against Erdman to the MD State Board of Veterinary went nowhere. The President of the Board Elizabeth Callaham just will not have this Business Establishment investigated, basically saying, in no uncertain terms, that Spike's Medical Records 'Fall within the standard of care' while failing to even address the neck dragging incident. This simply allows such negligence and harmful behavior to continue, no doubt embolden Erdman! Following Spike's Passing, I went to Greenfield, asking WHY she misled us with a Flea diagnosis. She indifferently said "I never said he had 'Fleas. I did not know what it was as it was too bloody and swollen to tell". With that, I went and got my hands on Spike's Medical Records from that day and was shocked to see all the fabrication - completely made up stuff like spike's eating, bathroom, and sleeping patterns that she never asked me about. And I have come to believe the flea misdiagnosis was made intentionally!! Lastly, there is the cage matter. You can see in pic just how uncomfortable they are for any animal to have to stand, sit, & lie down in, let alone for hours, just to make cleaning up easier for the Erdman's freaking staff! And Spike, about to be Euthanized after being in that cage for hours (from 9 am til late in afternoon), no one there just could not even be bothered with given him a blanket - to at least allow him to die with Dignity!! SHAME ON THEM!! Bottom line, Saving Money is Great if it comes with GREAT CARE! And if a diagnosis and/or a 'happy talk' prognosis made by Erdman Ve
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December 2021 by Sonjala W.
I am taking my dog to Erdman Animal Hospital ever since I moved to Baltimore. He has always gotten a thorough treatment. Why is he had problems with his leg and they prescribe something that fixed it and I was able to use it later when he has the same issue. He gets his shots there for a very reasonable cost. He recently had an issue with his eyes, and the vet raised concerns his weight loss and suggested blood work. They are looking for ways to diagnose and prevent which is good. The only issue I've had is sometimes it's hard to get through on the phone to make an appointment initially, but keep trying it's definitely worth it over paying out the nose with other hospitals
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July 2021 by Na H.
***NOTICE: THIS WAS FOR AN APPOINTMENT IN MARCH 2021.*** Came here to get my older cat checkup. Due to COVID you have to call and schedule an appointment, no walking. We called and were five an appointment day and time. Parking is HORRENDOUS! They have paid parking on the side where the clinic Jo's, but there is no parking g on the other side od Erdman Ave BUT it is notoriously difficult to get a spot on this stretch. I suggest coming early to find a spot in the surrounding neighborhood, if needed. We entered the clinic, checked in and were directed to wait outside and they would call when they were ready. We were out for about 5-10 minutes when we got the call that they were ready. My cat was seen and we were told to have an aspiration done on her to find out what the findings of her condition were. We paid an additional 50 dollars for that service. The doctors and staff were nice and I looked forward to finding the results of her procedure to plan her future health plan. UPDATE: 4 MONTHS LATER (JULY 2021) We continued to call the office to get the results of our cat's test and were unable to talk to the doctor or any staff with those findings! We call every week since the March 2021 appointment to no avail. We were told the doctor would give us a call back and never did. This was frustrating for us and it was at this point we decided to take our cat to another vet. In the past, we had decent care for our furry family members here at Erdman, but this past encounter was unacceptable and given the maturity of our cat and the possibility of an issue that vastly would affect their health, we choose to no longer patronize Erdman.
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February 2021 by Aviv B.
I love it here!!! great affordable service. even during the pandemic. i've been bribing my pomeranin and cst here for 10years. i'm so happy I found this place. - we move to cali and I will arrange to fly here. vets can b expensive!!!! it's worth it here.
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November 2020 by Minyun F.
This message is directed towards Dr Greenfield. I visited the clinic on Friday 11/13/20 because my 16 year Cockapoo has an exposed tumor on his belly. Labs were drawn to figure out the extent of his condition, and to see when surgery can be scheduled. I was told to call back on Monday for his results. I left messages for Dr Greenfield for 5days, and she never returned any of my calls. On 11/20/20 I came to the clinic and obtained his medical records so he can be seen by another veterinarian at another clinic. His tumor has worsened, and his labs came back extremely elevated. Dr Greenfield lacks compassion and dignity. Dr. Greenfield was negligent by not returning my multiple calls To think I've been coming to this clinic well over 10 yrs
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November 2020 by Jennifer L.
These folks saved my dog's life! For all of you who want a fancy waiting room and streamlined customer service for YOU, move on. If you want kind and affordably priced treatment for your PET (who doesn't care the last time the walls were painted) then come on over! Our little dog (yorkie-poo) was paralyzed after a fall and these folks saved him with some prednisone and TLC. This is a vet for the average pet owner -- not those who have thousands and thousands to spend on their pets -- you all can head to Towson!
