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February 2024 by S S
Love this place staff are amazing,Prices are reasonable Great cars and service,Highly recommend -7
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January 2024 by James Brooks
Very helpful and supportive team at Baltimore Fells Point/Little Italy. Made the whole process easy!
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January 2024 by Vallarie B
I'm a frequent renter at the branch in Eastern Avenue. All the staff members and manager are friendly and helpful. They go above and beyond to provide great customer service! If I am to compare to another car rental company on Boston street (opposite from the Royal Farm), this this Enterprise branch win all my business needs.
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January 2024 by Charles Fisher
No problems at all. I got to check out a 2023 Toyota Tacoma. That new car smell was still there.
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November 2023 by Will Canady
Professional, courteous, and handled my concerns with their weekend return rules instantly. Thorough pickup experience as well. Would recommend and will return.
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November 2023 by K Hyn
Rented a vehicle from them for a quick weekend trip. Trevor was the salesman who worked this us. Extremely friendly, wonderful personality & quite humorous. I highly recommend this location just for his friendly service.
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November 2023 by Cindy Beharry
I am very happy with the service and the car I received. The car drove smooth, quiet and there was no issues.Customer service was helpful and friendly.I will rent again!!!
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November 2023 by Thom Price
I got rid of my car 2 years ago and rent when I need to drive somewhere. This is where I find the best deals, and they always treat me right. Never any surprises like with other companies.
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November 2023 by Shawn Kemp
Alex and his whole staff are awesome . They keep a nice amount of vehicles for you to choose from . Very very clean facility with good prices ! I’ll be coming back
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October 2023 by Melissa S.
Here we go again, after they told me twice to contact them. They never took care of the problem. They lied to say that they would do something about it. Yet, they never did. They lied the person would call me, yet never did. Actions talk louder than words. Their costumer service is horrific. There's no reason why I still haven't gotten a call more than a week later. They lie, they lie more, then they lie some more. Beware, don't trust, they love lieing. The whole mess is from their lies.
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October 2023 by Vishnu Rachakonda
This is the single worst car rental experience I have ever had. I arrived at the facility and they simply didn’t have the car available. Not to mention, they were extremely frustrating to work with. Genuinely ridiculous.
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October 2023 by Steven Gold
Enterprise Rent-A-Car on Eastern Avenue in Baltimore always provides exceptional service. From the moment you walk in and are greeted with a smile till you pull out in a vehicle that is clean, fully fueled and comfortable. Great service
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October 2023 by C Lynn
Kudos to Alex and the courteous and friendly retailers at this location. I’m a loyal enterprise customer and had to do an emergency return at this location which was different than my original pick up point and they were more than helpful. It was easy to find a location as well as pull in to drop off. Alex explained everything I needed to do and I was in an out in less than 10 minutes. I do recommend getting there early. I was there as soon as they open just after 9 AM on a Saturday. Note they are unable to do pick ups and drop offs on the weekend. Luckily it’s a nice area where you can walk to enjoy food or even visit the inner Harbor. I actually was able to walk back to my hotel, which was within a mile in under 20 minutes. Thank you for the excellent customer service. I will highly recommend this location and return again.
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October 2023 by Julia Dudley-Kramer
Tommy Fasano and Joseph Jones took time out of their day and went above and beyond to help me, even though I had rented from another location. I really appreciate their customer service approach!
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September 2023 by marisa edin-nelson
The service was great but the electric car I had was terrible. Wouldn’t keep a charge and took forever to charge as well.
