-
January 2024 by Evelyn J. Amponsah
They have a great selection of inventory but the sales reps are not people friendly.,
-
December 2023 by Deborah Barksdale
Nice store. Didn't have what I was looking for.
-
November 2023 by Que
Day shift manager unprofessional and not helpful at all (female w/glasses and highlights in hair). Came in to inquire about the CB94 Triple black colorway bc I've been seeing them posted in different stores. The manager side-eyed me saying "I didn't work Saturday but I know they're sold out" so I asked "what was the release date?" She replies abruptly "idk" ... how are you the store manager (knowing your store sold out of the shoe 2 days ago) but you don't know the official release date ?? ... Snipes has release date for 12/12/2023 so I believe this DTLR manager was trying to hide the fact they released the shoes early and didn't follow proper release date protocols. The manager's tone& attitude from a simple question gives impression she definitely was hiding something that was done against store policy. I'll happily buy my pair on 12/12 but you guys should reconsider who runs your stores & how they interact with the public after breaking business protocols and releasing shoes early ....DONT HAVE TO BE RUDE ABOUT IT JUST BE STRAIGHT FORWARD!!
-
November 2023 by Josh Baynham
Returned an item and the attendant treated me like i was bothering her. Told me she usually tells people to just return by mail when I asked simple questions
-
May 2023 by Suntrice Duckett
They had a nice selection but 8 couldn't find anything in my daughter's size.
-
May 2023 by Eagles Heat
Store pretty organized & staff was friendly. I got what I needed & was in & out
-
September 2022 by El Bey
It was the worst experience ever..I went to get 3 pairs of sneakers and I met with the most stinking attitude cashier at the security mall location...when I no longer wanted my purchase because of the customer service there I was told I would get my cash back in gift card and that's the store policy but they forget one thing policy is not law...
-
September 2022 by Rebecca Brown
Great service and individualized help running back and forth while trying to figure out exactly which shoes I wanted to get and what size fit the best.
-
August 2022 by t baker
The worst experience as a customer.. The manager Ashley. Refusing to do an exchange on a pair of shoes.. Very poor customer service with an attitude. Questioning me as if to say that I was lying. Will never shop or refer anyone to come to DTLR....
-
August 2022 by candytreast rr
It was the worst experience ever..I went to get 3 pairs of sneakers and I met with the most stinking attitude cashier at the security mall location...when I no longer wanted my purchase because of the customer service there I was told I would get my cash back in gift card and that's the store policy but they forget one thing policy is not law...
-
March 2022 by Cherise Roberts
Horrible experience the store closed at 6:57 pm on a Thursday night
-
November 2021 by Mikal Muhammad
Bought a very nice pair of athletic shoes here!!
-
July 2021 by HxlySmxkes
God awful customer service. Forget about going "above and beyond" you'll be lucky to get "bare minimum" service. Order online or just keep your money in your pocket but this place not even worth the trip.
-
July 2021 by Jermaine walker
Great place to shop
-
June 2021 by C Lucas
I called the DTLR Security Mall at 11:05 a.m. in regards to buying a pair of the New balance 992 DC Edition. I spoke with Deidre she was very unaccommodating and short-spoken . I asked if she could check and see if they have my size she claimed she was too busy to do so. I got there about 25 minutes later. Of course she was standing around talking on her cell phone, while the other two clerks were folding clothes. Not only was the shoe not on display but of course they didnt have my size. I asked her if she could check the system to see who may have my size in the area, Deidre was very unaccommodating giving me an excuse of the shoes not being in the system. Avoid this place if you can. Waist of time.