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July 2023 by Victor Harner
We had to take my daughter's car there to have the rear end fixed. They did excellent work and were great at communicating through the whole process. I would definitely take my car there in the future.Services: Painting
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July 2023 by Nicole Walton
They did a great job on my car! My bumper was replaced and the paint on my trunk looked brand new. My car was shining when it was returned to me. 5 stars.Services: Painting
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July 2023 by Nancy Cirincione
Did a great job of repairing the damages to my car. Also appreciate the assistance from Beth and the other office worker. They were very helpful providing updates, etc.Service: Body & Trim
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July 2023 by Sandy Horner-Felts
Treated very professionally. Paint job looks good. Matched the colors perfect.I thank the staff for keeping me informed of the progress of my vehicle and having it finished in a timely fashion.Would recommend Caliber Collision and definitely use them again.SandyService: Painting
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July 2023 by Deep Divin
I wouldn't trust this place with anything I considered valuable, especially my car. My insurance recommended them, this was the worst mistake I've ever made. They subsequently fixed the body damage on my vehicle, but they never addressed the mechanical problem and told me nothing was wrong with my car. Even though I asked them multiple times if they addressed the sound I heard, they said my car wasn't making noise. I had to take it to a different mechanic to address the problem and he found the issue. He also told me my heat shield was missing, which is a part that was in my car before Caliber Collision took possession of the car. Now when my insurance calls them for information they just so happen to not answer the phone. Worst customer service I've ever experienced and terrible business practices.
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June 2023 by Corliss Scott
If I had to do it all over again I'd only choose caliber collision Beth,Becca, Chuck,&Rob made this experience so worth the wait they kept me informed each step of the way always remained professional and kind they are all the true meaning of how costumer service should be ran you guy's are absolutely deserving of a big fat PAY INCREASE!!!!!Services: Painting
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May 2023 by Lisa McKay
This place is very professional and they are really good with communication. Chuck kept me in the loop with my repairs and my promised date for completion was actually earlier than expected. I highly recommend them. See my after and before pictures to believe their quality of work!Services: Painting
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May 2023 by Gail P
My car was not completed. I spoke to someone on site of my concern when I picked the car.Also the contact person said I needed stems on my tires. Trying to get additional money out of ME. I just purchased new tires from Sam’s Club and steams. When I told him I just purchased those from Sam’s he never said anything else about those. Also, all my caps where air goes into the tire is missing. I didn’t say anything about that. Just added it up to another merchant stealing from the customer.Services: Painting
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April 2023 by IRIS Watkins
Caliber Collision was excellentFrom the 1st time I stepped in the shop they were courteous and professional. They tried their best to accommodate my calendar with their openings. Because of a busy schedule I'm just getting around to submitting my compliments. But it certainly is not due to them, Caliber Collision. Also, I met the guy that would be working on my truck and he assured me that they would match up the colors. CC you did an amazing job and you will definitely be referred. Thank you so muchIWService: Body & Trim
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October 2022 by Catherine Wilson
Tom is unprofessional, rude, needs a course in customer service. It is now been over a month since I wrote this review and had not heard back. No one has contacted me about my issue with my car. As I tried to send a review about my experience with this location on Belair Rd with Tom. They repaired my front bumper but did not notify me I would find extra peeling around my door handle and other area on the car from the them taping up my car to protect against over spraying. I spoke to Tom before leaving but he was more concerned with getting to an upcoming call. I wanted to ask him if their was another on option. I contacted Tom to let him know I would be doing a negative review and he didn't care. I guess this company would rather have a rude person working for them than no person at all. Please avoid this location at (5600) Belair Rd. Maybe another location would have done a better job of communicating with the customer.
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February 2019 by Damon G.
I had a front end collision and took my truck to Donahoo Collision to have it repaired. I got it back about 2 weeks later and the body work was ok at best as there were clips that were left out of the door area where the impact affected it. I now have no dash board lights or exterior mirror lamps. The turn signal assemblies are not flush with the vehicle. The cowls on the sides were loose...and to top it all off my truck sounds worse than it did after the accident! They tell me that an idler pulley is bad and was not made so by the accident...but it wasn't bad before the accident so that leaves me confused. Im going to have to take my truck to another shop now...
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September 2017 by Robert Easton
They did a great job and were pretty quick about it
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September 2017 by Mark Stuckey
They work fast and do good work.
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September 2017 by John Thomas
That did a great job.
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September 2017 by Gregory Simpson
Great customer service