Carpet Concepts is a family-owned flooring store in Baltimore, serving both homeowners and businesses since 1983. They specialize in carpet and carpet installation but also offer a variety of other flooring types, making them a one-stop shop for all flooring needs. Customers praise the company for its excellent customer service, from helping choose the right flooring to the professional installation. The salespeople are helpful and knowledgeable, and the installers are skilled, on time, friendly, and go above and beyond during installation. Clients report that the staff is responsive, friendly, and experienced, with the installers being efficient and meticulous. Many customers have worked with Carpet Concepts for decades, appreciating their consistent quality and commitment to customer satisfaction. The company’s reputation is built on quality work, friendly service, and a local small business feel.
I have been working with carpet concepts for decades as I moved from home to home, renovated the basement, dealt with flooding…. I just recently had my home renovated and they did an awesome job as usual. I would never go anywhere else!
April 2024
Everyone at Carpet Concepts was wonderful to work with - responsive, friendly, not hard sell and knowledgeable and experienced. Loved that it was a local small business and the installers were efficient and so well experienced! Thank you!
November 2023
Loved working with this family owned business...they were excellent from helping us pick out a great choice all the way to installation..Chuck is so skilled and they are outstanding. Highly recommendoutstanding.
