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June 2024 by Tom Hall
CareFirst BCBS of Maryland is a criminal enterprise.
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May 2024 by Natalie Phelps
Why is everyone means and not helpful at all? ?I’m so sorry for everyone who has to deal with them too.
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April 2024 by Mr K
Filed a complaint with the Maryland Insurance Administration.
A January 3, 2024 dental claim was denied with no explanation on the Explanation of Benefits (EOB). On their portal you can ask a question, and in April 2024 I asked why they didn't pay. Received a note saying, they would get back to me soon. Didn't happen, CareFirst (CF) didn't respond. So I waited a week and sent another message saying, that I would like an explanation and I was going to complain to the Insurance Administration. Same response from CF, i.e., will get to you soon, followed again by no response. I filed an online complaint with the Insurance Administration. Apparently, as a paying customer of CF, I'm not worthy of an answer, and CF, being nonresponsive and irresponsible, is their norm.
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April 2024 by Theo Riley
Covers medication but not the syringes needed to administer - really?
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October 2023 by Kelly Fuentes
THIEVES ?????? BE VERY CAREFUL!!!! Are the worst!!!! INVESTIGATION FOR THESE RATHERS!!!
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September 2023 by J.T.
Terrible customer service. If you can't find the information online, they certainly won't be able to either.
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September 2023 by Ms. Laron
Today l had the displeasure of conversing with a representative by the name of "Jerome " who was rude , curmudgeonly and talked over me the entire time l was trying to get information regarding my account! The customer service was very much lacking and unappreciated
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September 2023 by J.T. Kohrs
Terrible customer service. If you can't find the information online, they certainly won't be able to either.
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June 2023 by ThatGuy Dest
Every single person that works for this company is a thief. I wonder if their children know what terrible humans their parents are working for a company that bribed politicians to force everyone in the country to give them a piece of their paycheck? We need to start shunning these people and their families in our communities, it's the only way to fight back. Don't let them enjoy the money they stole from all of us.
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May 2023 by Joseph Z.
Their website needs updating. I made an eye appointment based on who the website said was in the network. It included Lenscrafters on Boston Street. I made the appointment online two weeks in advance and the polite folks at Lenscrafters said that they only did BCBS for Federal plans (mine isn't)I had to re-search for a provider and now my eye exam is pushed back another two weeks.
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December 2022 by Priyanka Ray
The WORST company to get your insurance from. They will try to cheat you out of every penny and the most hilarious part is they ask you to contact their phone lines which are NEVER available. They don’t even cover an annual wellness visit nor preventive lab tests although they lie about these services being in your plan. Crooks
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August 2022 by Michael Lustfield
This company embodies everything that is terrible about healthcare in this country. They try to claim all sorts of coverage, but their plans cover nothing useful. It's so absurd that they refuse to cover an office visit if the office is in the wrong type of building. Their customer service ended the call without ever answering my questions. Since I was livid at that point, I asked a much more patient person to call on my behalf, and their call was quite similar.This is a company that cares only about gathering premiums and doing everything possible to never actually pay out any claims. The customer service is equally terrible, and they seem to enjoy being terrible.This is absolutely the worst insurance provider I have ever been forced to deal with and my employment will be changing because of this insurance "provider."
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October 2019 by Aaron Lam
Deny, deny, deny. Then they make you jump through a million hoops to try to appeal anything, which they end up denying again. Hope you don’t have to get prior authorization on any meds for upcoming travel. And hope you don’t get sick twice in a year; you’re evidently only allowed 1 sinus infection per year, so cross your fingers in the spring and fall. Basically, keep paying your premiums (they like that part) but hope you don’t need actual coverage. They 100% aren’t going to pay out when it’s their turn. Wish I could give 0 stars.
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October 2018 by Todd Usher
I’ve had multiple issues getting prescriptions. They require prior authorization and try to deny and make you take other treatment. My allergy doctor was extremely adept. But someone at CVS, who CareFirst pays to manage the pharmacy part of its business, decided it was worth it to save $460 by denying my prior authorization and exception. Of course, when I pointed out the. Ext alternative was surgery and physical therapy which could run tens of thousands of dollars, CareFirst changed its tune. Make no mistake, you are a group and an ID number and nothing more. You are a cost. If that cost is too high, they will decline treatment. I can think of no better argument for single payer health care.
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October 2018 by Ganine Steffe
I have only had BC/BS since January 18 and I am not impressed so far. I am paying alot of money out of my check for what I thought was good insurance and already very annoyed. My husband went to a sleep study consult and Doctor said he needed to go to hospital for the sleep test however BC/BS wont pay for hospital, they want him to take test at home. When insurance can undermine a doctor, this is not okay with me.
