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December 2023 by Anna Chaya Hoffman
I'm giving it 2 stars because I did get my car back fixed. However, it took months! I made it clear that my insurance didn't allow me a rental car so I wanted to keep it there as few days as possible. This was a very minor accident and only my front left headlight cover was damaged. After bringing it by so they could look at it and determine what party they needed to order they said they'd call me when it came in and should bring the car in to get fixed. Months went by and I didn't hear from them. After calling a few times they finally said to bring it in. My car was there for THREE WEEKS until they finally fixed it and had me come pick it up (and the bill was much higher than the estimate). It's a real shame bc I've had so many good experiences with them in the past but this one really soured my opinion of them. I wish they had contacted me during the process and let me know what was going on, but they never initiated any such call. I've never had an experience like that where it took months in between bringing my car in for them to order a part and getting my car back fixed - all just for a headlight!
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December 2023 by Neisha S.
They never answer the phone or call you with updates. I have called constantly and no one answers. The one time someone answered I was on hold for 12 minutes just to be hung up on. Ridiculous. I will never recommend them to anyone
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August 2023 by Tavahn Rucker
Terrible they went thru my whole car and stole stuff out of it lefted the car unlocked and tried to say somebody broke in
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August 2023 by Dana White
Chester was extremely helpful! I was very happy with his excellent communication and service.
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July 2023 by Nick Barnhouse
DO NOT DO BUSINESS HERE!Abysmal service! They inflicted additional damage to my vehicle and did not fully repair its initial damages. Unprofessional employees, along with my vehicle being filthy upon pickup. Lied to about repair window.I received my vehicle with scrapes and scratches that were not present upon drop-off. The interior was riddled with scuffs, dirt, and residue. Dents, scratches, chipped paint, and a broken side marker that did not illuminate is how the car was presented upon pickup. Along with the replaced drivers side mirror not being the same one which was initially on the vehicle.With it taking 3+ weeks to repair the initial damages, my insurance would not provide me with a rental for the extended period of time it would take to properly fix my vehicle. Along with the additional damages added to the car.Your vehicle is left to be parked outside on a crowded street. I know for a fact that the extra damage to the exterior of my vehicle was from a lazy employee with an ice scraper, as it snowed during those multiple weeks. Let's not forget the interior damage...This corrupt body shop needs to be shut down! Do not trust your vehicle with this fraudulent business.
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July 2023 by Sierra Martin
I am completely unsatisfied with service from this place. I was on multiple occasions told one thing that did not happen as scheduled. My thing is if you are unsure or haven’t checked all outcomes please do not tell me something and then make it as if a random issue occurred. When in all actuality you weren’t prepared to tell me what you told me from the beginning. They do not care that the customer is constantly inconvenienced and left with no other optionsService: Air conditioning
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April 2023 by deneise jefferson
I highly recommend this company. Very pleasant and professional status. Please see Mike. He was extremely helpful servicing my GMC Acadia. Ms. Denise, front desk receptionist was very nice as well. I will definitely use them for references.Service: Body & Trim
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April 2023 by pentagrambrewing
I had just backed my new baby into a parked car....crud. Was put in touch with Gerber Collision. Could not be happier with the finished product. The staff is super helpful and friendly. I will be recommending to friends, family and anyone who needs their services!Services: Body & Trim
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February 2023 by Mike Moses (Money)
Send my car to Ferber to sit for a week and not fixed nothing done car in the same spot now I have to go to a different shop 1 star
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December 2022 by Hilary Heath
If I could give 10 stars I would. First let's talk about the day and time we live in people are waiting months for parts. Months for body repair right? I am ever so grateful after my dream car was hit i was first scared it would be totalled I found out right away it could be repaired the day before Thanksgiving is the worst to have your car hit. I was called immediately after they reopened from the holiday. I decided to use Gerber they had the car towed immediately friendly customer service but nothing compares to the fact my car is finished looking amazing and fixed as of December 19th meaning less than a month amazing Job Gerber Collision thank you so much again
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December 2022 by Barbara Buckson
The customer service was great throughout the whole situation. My suv was fixed and ready within a week. The location is also very convenient.
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December 2022 by Cordero Taylor
I was in a hit and run. My insurance company set me to Gerber and im happy they did. My car came back to me in a timely fashion and they detailed my car inside and out. My car looks like it was never driven. It looks like a new car not a used car. The staff was great and very friendly gave updates and called a day ahead to tell me when my car would be ready plus sent pictures to let me see the work. They turned a bad experience into a quick and painless bump in the road.Services: Body & Trim
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November 2022 by Darrell Fletcher
Great customer service. Taken me 20 minutes to get an estimate of my car. The office lady was very respectful and kind. The adjuster was very nice, knowledgeable, helpful, and a all around great guy.
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November 2022 by Daniel Moore
I would never recommend this body shop.My insurance company referred this company to me back in August of 2022. The young lady who did the estimate was very nice but I could never get my vehicle scheduled for the repairs. I was told 6 to 8 weeks to get it in the shop so I waited. Then I was told after 6 to 8 weeks to call and would try to fit me so I called and I call. Then was told they would not be able to repair my vehicle until mid November . So I called my insurance company for another Body shop and that body shop had me in and out with in a week and a half with no run around.
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November 2022 by Ricky Blount
Mike,Aaron, Gail and Denise provided the best service ever! My car looks brand new! They're located on Amos av in Baltimore Md. Go see them! Thank ya'll so much!Service: Body & Trim
