Build-A-Bear Workshop Baltimore allows customers to create a unique plush toy by adding outfits, sounds, and scents. An extra special touch is the option to record a custom voice message for the toy. The location is also noted for hosting PAWsome parties before, during, or after store hours for events like birthdays. These parties include hands-on fun, a customized furry friend, a Special Heart ceremony, and games. Reviews consistently highlight amazing and kind customer service, with workers described as helpful, patient, and kid-friendly, making the experience fun for both children and parents. One reviewer mentioned a very good experience getting a plush toy repaired. Multiple accounts of successful birthday parties note that the staff were very kind and patient, leaving everyone happy. The overall recommendation is to give this location a chance for a positive experience.
Workers were ver rude- chatted among each other while helping us and not looking at us at all. Asked her to take out some stuffing of a bear and she rolled her eyes and dramatically took fistfuls of stuffing out. Overall not very kid friendly, would rather drive to the Towson mall next time.
November 2022
The team members were so dull and clearly hated their jobs. They didn't make it fun or interesting for my 5 year old. They didn't acknowledge us or greet us when we were looking at their selection of bears. If my daughter wasn't so excited to get her Pikachu, they most definitely wouldn't have had my business.
November 2022
We had my sons 6th birthday party here yesterday and it went really well.All 3 of the girls working were very kind and patient with the kids and parents. Everyone left happy and my son keeps telling me how much fun he had.
