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May 2024 by S K
5/6/24 around 11.15am—-Horrible customer service- I apparently stood on the wrong side of where you’re supposed to order the sandwiches. Instead of staff taking the order they made such a oh deal about filling out the paper and had horrible attitude and super rude about it. Then I went to the cafeteria to get coffee and and dessert. I asked the lady if she could warm up the cheese danish and she said there is a microwave where I can do it my self. I asked if she can do and she nodded. She used the same gloves to get money to then proceed to use a rack to clean the area and then use same gloves to close my coffee. Horrible attitude and had the same experience with the guy who also works there. Also chicken goat sandwich had no cheese and cappuccino tasted like milk only. Will never go back!
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April 2024 by Randy Brown
Very slow and inefficient. Poor set up.
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April 2024 by Edward Horwitz
The PRE-WRAPPED (???) bagel sandwich came with only 1/2 of a bagel, with very little cream cheese, one tomato slice, and far too many onions.
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April 2024 by Karen Ag
I ordered a late coffee, it's horrible ? They should have a friendly and patient worker, the one they have is very rude
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April 2024 by Zoe-Rose Cross
The 1 star is actually a negative 1 for Angela. Early morning at JHU hospital and seeking a good cup of coffee, muffin and I saw Balducci.Walked up to the register and there was no friendly greeting, hello, good morning I mean nothing. I said good morning and no response. I ordered and grab my receipt.Angela I did not wake up with you this morning, but if you are going to have a job or career in food services. Excellent interpersonal and customer service skills are required to be successful. You were just plain rude and unprofessional. I hope you find some level of peace and a smile in your life.First and last time going to Balducci's.
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April 2024 by JC Buddha
No customer service. Horrible.
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March 2024 by Micaela Williams
Rude cashier! Not being familiar with the establishment, I guess I had went in the wrong line for the sandwich, although I also wanted a coffee. Before I could even finish my order, the dismissive cashier walked off with an attitude. I decided to go elsewhere because I refuse to give my money where I am disrespected. Idc what the norm is here—there’s a way to talk to people.
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February 2024 by Maureen Jones
Full disclosure, I work at Hopkins, but this review is not for all the times that I had a craving for the Chicken Santa Fe on wheat (which is amazing) but it is for the time I was here as a wife who's husband was headed for the cardiac ICU. Those of us who work here know the staff here are rude with no eye contact unless they are rolling them, but we do it because the food is good, but only if we have the time to wait. Being in this line, with my elderly mother, while my husband was in recovery was a whole different experience. I know how to navigate the forms, I know which line to be in, but the rudeness that I have become accustomed to was a total embarrassment to me as an employee when seen through my mother's eyes. Visitors think they are employees, because why would they not? If I ever behaved or treated visitors, families or patients that way, I would be no longer be employed. As employees we joke about the rudeness, but it really isn't funny and reflects really badly on the institution.
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January 2024 by Kate B
The cashiers can’t be bothered with you. It’s so annoying they act like serving you is a hardship or not their job.
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December 2023 by Amy Osik
Good options, they are great . However, the staff are horrible and rude. The cashier bordered on disrespectful on Sunday 12.2. If you know who it is she needs an attitude adjustment. Really just here to visit a friend giving birth. A simple question should not instigate a rude attitude for no reason. Unacceptable, I forgot to add that the same woman was equally as rude and disrespectful to my friend that had went into the store after me. I didn’t know it until we were sitting down and talking and she was like wow they really need to work on their customer service.
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December 2023 by Stephanie Hudson
Horrible customer service and overpriced. There were at least 4 employees "working" when I stopped by yesterday - 3 behind the counter and one at the cash register on her phone. I wanted to grab a sandwich and cup of soup, but every time I tried to order I was told I did it wrong. No one would help me even though there were very few customers. One employee kept demanding I pay for my sandwich and when I asked for a cup of soup, I was brashly told to wait. While waiting, another employee demanded I pay for my sandwich and I again asked for soup and was ignored. This happened several times. $19 later, I left with cold soup, a pre-made sandwich and high blood pressure I didn't arrive with.When I mentioned the experience to my doctor, they said they would never go there because the employees at Balducci's are rude and demanding to everyone. Hopkins should be ashamed of themselves for allowing this type of service to its patients and employees. As a patient, I come to Hopkins for care not to feel abused by disgruntled employees. After reading reviews, I'm seeing this is a long-term problem that is not being addressed by management.
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December 2023 by Theta Beast
I ordered the soup, it was OK. I would have rated higher if I was judging the food alone. Unfortunately, I am rating my experience as a whole. The soup was a three star, but the staff knocked those off pretty quickly. In fact, I gave this place a 1 star only because there wasn't a lower option available. I used to work customer service. I feel people sometimes forget how important it is to treat others kindly. You never know what someone is going through and if you're unable to do that then you shouldn't be in a position that requires you to interact with others. It's not hard to smile, take an order, serve said order, offer assistance to someone who obviously never been there before and is a little lost. I don't understand how the staff are so comfortable snapping or ignoring everyone. I waited for soup entirely too long and staff kept telling me to fill out the form. After staring at the form in confusion for several seconds, the server rolled her eyes and went to the next customer. After a while she finally told me to fill out the card and the type of sandwich I wanted. I told her I was there for soup and she finally decided to take my order. I'm confused as to why she thought I was waiting in the soup line for a sandwich, when there is a separate sandwich line. Did not get an apology and I'm certain she didn't care that my time was wasted or that my feelings were hurt. Nobody likes being treated in a mean way. Had I known I'd leave feeling this way, I would have skipped the soup. It wasn't even that good and no worth the headache.
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December 2023 by J. G.
I waited 38 minutes for a chicken and goat cheese sandwich, paid almost $12 for it, and there was LITERALLY NOT ONE PIECE OF GOAT CHEESE. Such a huge dissapointment. Years ago this was such a great sandwich shop. So dissapointing. You lost a customer today. I work at Hopkins and I plan on telling everyone I encounter NOT to purchase food there if they want what they ordered and paid for.
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December 2023 by Jules
Attached is the picture of my $11 tuna sandwich which I waited 15 minutes for.
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December 2023 by Michael Foxwell
Went to Balducci’s Express and wanted to get Gelati for my wife who is a patient. The man working told my wife that it was to hard to scoop. Really ruined her day. Why showcase something if you can’t buy it!
