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January 2024 by Klee Buche
Once again, Richard and his team did a wonderful job on my vehicle repairs! Was TBoned by someone running a stop sign, and thought the job would take WEEKS. I had it back in a matter of DAYS! Thanks again guys for excellent service as always ?
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January 2024 by Luke Penne
Did a great job repairing a door dent from a recent accident. Because they are a preferred partner with State Farm the claims process was really easy. Returned my car cleaner than I dropped it off. Overall, really good experience.
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September 2023 by Celeste Mcnulty
It has taken almost 2 months to get my car back. Very poor communication with the customer. God forbid if you are an elderly lady! Never use them again!Service: Body & Trim
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August 2023 by Becca Potter
Butch and the team at Arbutus Auto Body are just fantastic. We had to get some work done before a wedding so out-of-towners could borrow the car. They were competent and quick; later I came back with a minor bumper problem and Butch had me sorted and had on my way that day. The guys are honest here and do great work. I will be returning to Arbutus auto body!
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July 2023 by Sarah McKelvy
We have had to use Arbutus auto body twice this past year. We needed a minor repair done to the wheel well. On Monday, my husband went in to get a quote. They were able to repair it on Wednesday, and by Wednesday afternoon, our van was repaired. Because of their prompt and quick work (as well as an excellent job done), we were able to go to my husband's uncle's funeral on Thursday. If we need a vehicle repaired again, Arbutus Auto body will be our first choice.Service: Auto body & trim repair
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July 2023 by Kingstons Mommy
This shop is all business!!! Professional staff , knowledgeable and courteous.
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May 2023 by Thomas J.
My son had an issue with his undercarriage dragging on the ground as he drives and it was time to have it looked at.I went to two body shops as a drive in and they said no appointment no service. So we got an appointment for the next week.My wife suggested Arbutus Auto Body. I had driven past this place thousands of times and never gave it a second thought. But the wife says take it here and off we went.The receptionist was very present and said someone would meet us in a few minutes. Two minutes later the service man met my son and I. My son described what was going on and we went to the car.The service man looked at the undercarriage and found that it needed a few screws. He then not only got the few screws but actually went down on the ground and went underneath the car and screwed in the items got back up and said it was no charge! What? No charge? I could not believe it. The service man said that next time you have a problem just think of our services. Wow that was extreme customer service. The service man was thanked for his service and i will " God forbid" would use the service. Thank You. Also note in the shop the have to old gas pumps. I loved them. Get this. One had a price of $0.13 per gallon!!!! omg. I had to laugh at it. Thanks Arbutus Body Shop :)
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April 2023 by Maureen McCabe
Arbutus Auto Body did such a great job on my Toyota. Looks like the accident never happened! They fixed the passenger side doors and repainted where the damage was. I was happy to have my car back and happy the way it looks! Thank you Arbutus Auto Body! I will use you for sure for my next issue, if ever one arises. The process was smooth.Service: Body & Trim
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April 2023 by Ananda La Vita
I needed bodywork. The whole process was efficient, straightforward, and professional. They did a stupendous job. I highly recommend!
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January 2023 by Nathan Wigley
Rich and his team are great to work with! They're professional, fast, and fair. I've used them myself for my personal vehicles, but as an automotive repair shop that doesn't do body work, I've also sent many of my clients who all have amazing things to say. They are great at walking you through options especially on older cars where insurance might not cover everything. If the wait is long, remember it's because they're awesome at what they do and in high demand. It's worth the wait!Service: Body & Trim
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April 2022 by Danny Adkins
Good body work and repairs,but engine light comes on and off now.Arbutus sent i need a battery bought one still have problems.
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January 2022 by Sean Conlon
Richard and his team are fantastic!! They took care of me every step of the way. Quality work at an excellent price. Thanks so much.Service: Body & Trim
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November 2021 by Courtney C.
Had a minor issue - hit a curb and flap under front fender came loose, was dragging. Was sort of in a tight spot, bc it was making a god-awful noise and I wasn't sure how safe it was to drive (seemed minor, but wasn't sure if there might be more than I could see?) and I wasn't particularly close to home. Picked the, bc they were the closest body shop that came up in Google maps, and I got lucky. Worked me in, very pleasant and professional, fixed me right up and sent me on my way. Exactly the kind of service you hope for from local businesses and will definitely earn them 'top of mind' presence from me next time I need a body shop.
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September 2021 by Daniel ThangOm
This shop is Amazing, one of my friends had her car hit from the front and she ask if I could replace the front bumper. I ordered the front bumper from a Nissan dealer because I work at a dealer too and I had a discount. After receiving the front bumper from Nissan, all I needed was the front bumper paint match the vehicle. I asked around dealership like Heritage Toyota of Owings Mill and body shop around Catonsville. They all wanted me to install the bumper first so that they can give me an estimate. Which I think is crazy. I told him it was a brand new bumper and all I needed was to paint match the front bumper to the vehicle. They all said that they had to see the vehicle to give me an estimate, which is very frustrating because I have the front bumper already and I just needed to be painted. But when I call Arbutus Auto body, ask them if they could paint the front bumper, they immediately said $300. I went to the body shop myself and after they examine the front bumper it came out to $279. They told me that they wanted to see the paint of the car so that they can perfectly match it, I asked my friend to stop by but she didn't. Despite that they perfectly match the paint. All I had to do was get them the VIN, that's it. They got it perfectly look at the picture and tell me the difference. All I'm saying is if I ever need anybody work on my vehicle this is the place. They are very professional and not just that but the people are amazing. I didn't have a fender cover when I picked it up and they gave me one for FREE. I am a very very satisfied customer.
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September 2021 by Aaron Concepcion
Took my vehicle here to get a dent fixed on my driver door. From the first interaction, to the last, staff was friendly, easy communication and great experience. After a week in the shop, my vehicle was finished and was shocked to pick it up all clean. They went above and beyond to clean the interior and exterior, from roof to the wheels. Highly recommend this shop.Service: Body & Trim
