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February 2024 by cody williams
I took my car up to get the battery replaced. The person at the desk asked me the make and model and selected the battery. They replaced my battery, but didn’t seem to know what they were doing. When they finally replaced it, they asked for me to start the car and it wouldn’t work - my keys were stuck in the ignition. Instead of acknowledging that maybe they didn’t hook up the battery properly, they tried to blame it on my car keys. One of them attempted to do a dry turn with my wheel while twisting the keys to get it out. They ended giving up and abandoning me with my car. When I went in to complain, they told me they could replace my old battery and return it. I asked for them to do so, but when it was replaced the manager refused the return as it would “make him look bad”. Finally I gave up, called for someone to jump me since they refused and got my car started with my old battery. When the car started, the “Service Power Steering” light came on, so they likely damaged my power steering during this failure of a battery replacement. Now I’m stuck with this battery that doesn’t work for my car and a damaged vehicle that needs serviced
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January 2024 by David Gumberg
Best avoided if possible.
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January 2024 by antoine turner
Missed my ups package and they delivered it here!!
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December 2023 by Mike Smith
the location I go to for my car parts
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December 2023 by Jerrell Hill
Great services in person & via phone call.Very personable and welling to help. I’m always greeted with a smile when entering.
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September 2023 by Danny B.
Mr. Eric is amazing at the Advanced Auto on the corner of telegraph Road. He went above and beyond to provide except customer service!!!
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June 2023 by Lloyd Marshall
Advance Auto was fast service was clean employees were very professional keep up the good work
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June 2023 by Simon B Ford
They were close. Ok I'm so sorry for that review. We came to Advance Auto Parts after we stopped at Standard who was closed. I'm so sorry for the confusion. I deal with your company quite a bit. That was a rushing mistake.
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May 2023 by Land of Shurkran
I was asked to be placed on hold , ratchet women then hung up , I called back asked to speak with a manager, hung up on again I won’t be spending my hard earned money nor time here , respectful service is a must
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May 2023 by Patrick Zang
Came in to get windshield wiper blades. Sat there for 15 minutes at the desk and no one even acknowledged me. Wow.Update: the parts I needed were way cheaper off of Amazon anyway ?♂️
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May 2023 by Laurie Brown
These people are friendly and always helpful.
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April 2023 by Ricky Brown
They are very good at what they do...they're knowledgeable and will help you with all of your auto needs.
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February 2023 by Travis Corprew
Don’t pick up the phone but when they do they have you on hold for ever wait 45 min just to ask one question
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October 2022 by Jerry C.
I needed new windshield wiper blades to replace my old, worn out blades on my Mini Cooper. Really not my area of expertise. I was able to figure out how to remove one of the old blades, and on doing so I saw how easy it was. Anyway, I went to this business and showed the old blade to the counter person. She just glanced at it. Hmmmm. She looked up my 2011 Mini model on her computer and told me exactly what to buy and which aisle in the store where I could find them. She also told me I needed a 19" blade for the driver's side and 18" for the passenger side. I found the rack in the store, located the right sizes, and ipened one of the new ones to compare to my old wiper blade. Looked the same. Bought the two blades and changed them in the parking lot in front of the store. Very easy. Great store, knowledgeable staff. Recommend.
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August 2022 by Nelson Quintanilla
Jaylicia was very rude. I would give this place no stars if I could . Highly unprofessional, rude , the whole staff needs customer services training .
