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“Fast, knowledgeable, friendly service. I had an excellent experience at Zagg Annapolis, thanks to Cassendra! She took care of my screen protector warranty exchange quickly and professionally. Her customer service was outstanding—she was friendly, knowledgeable, and made the whole process hassle-free. I truly appreciate how smoothly everything went. Thank you, Cassendra, for your fantastic service!”
“Mike made it very easy for me to switch phones, which is a task I really don't enjoy. Very friendly, answered my questions beforehand, and they accommodate walk-ins. Thank you!”
“Jian, the store manager, is fantastic. I've had several great experiences in the past, from the Waugh Chapel store to now the Severna Park store. I tell everyone I know what a great job she does.”
“Brandon does it again!!! He quickly and easily helped move a line for my son to a new phone, showed me how to enable all the parental controls and helped me fix a notification issue on my phone.”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“The young lady Neremise was absolutely pleasant! She went above and beyond to ensure I received my phone that i ordered and transferred all my stuff personally!!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Thank you thank you thank you!!! Outstanding. My screen died on the last day of our trip & because Samsung no longer include sd cards & my phone was in airplane mode, I thought I'd lost my pics. Thanks to cell phone dr, they were able to repair it & I'm so grateful! I also have to mention how nice everyone I spoke to was. That's so refreshing. Thank you again from the happiest person in Pasadena MD right now!”
“JP went over and above in assisting me change phones and phone number after an identity theft. He provided excellent customer service, was knowledgeable and extremely polite. Should the need arise I would not hesitate in having him help me. Thank you JP!!!”
“Dwayne Williams, sales consultant at 7704 Ritchie hwy Glen Burnie, is the reason I will stay with Verizon for the foreseeable future. He is knowledgeable as well as friendly. Mr. Williams is the best at helping others find the plan that’s right for them. 10/10 recommend.”
“They were very helpful to me here when I needed my e-sim replaced. I didn’t realized they closed at 8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. It was great service.”
“I came to the store to change from my carrier Tr to AT&T. DeAndre showed great patience in dealing with the support center of Tr. The support center of Tr frequently did not understand the clearly expressed requests of DeAndre or used a convoluted approach to get the information we needed. It took over 45 minutes to get the information. DeAndre made sure that the change in service was completed fully before I left the store.
I believed he understood what I wanted and worked as expeditiously as possible to change my service. He kept his composure through repeated requests by Tr support for basic information. I felt he wanted to provide quality service rather than pushing me quickly out the door.
I would seek him out if I have other problems!”
“Kirk Cable, our AT and T expert, was very helpful, knowledgeable, patient and got our issue resolved. I would go back to him with any subsequent issues due to his level of expertise and ability to identify a solution. Thanks Kirk!”
“I had to get a new Samsung yesterday. Chris was great, he spent over a hour transferring all my information over. He thought he was going to have to make me input all my contacts again. He refused to give up and finally did it. If you need to get anything done there ask for him.”
“Samanthia was incredible. Helped save me money on my bill - switching from consumer cellular. Patient, customer service was top notch. Highly recommend. Never have I had such swift and efficient support - thank you!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
“Outstanding customer service all the way around!!!!! This is why I love T-Mobile. Always such happy and amazing people working here. Thank you so much for being phenomenal.”
“Came in a few weeks ago with a very long standing and frustrating problem. The guys were able to help me get it sorted even though it meant losing a long time customer because I was switching over to my family's Verizon plan. Shows real integrity on their behalf and I wanted to acknowledge that. Thanks again!”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
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“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“Good service. They stayed late to help us. Although we couldnt port in all 4 lines and get 4 free phones which is what it says on the commercial. I ported 4 lines to port in and only got credit for 2.”
“Came in to purchase a work phone. The beautiful young lady at the counter had great customer service and was very efficient. I was in and out and received a free pair of Bluetooth headphones with my purchase. Thank you!”
“Had a billing problem recently that took a lot of time and patience on the part of Chaz at the store. He was very patient and worked on the problem with me until it was resolved. The overseas person we were dealing with was not helpful, but through Chaz' efforts, the problem was resolved. Great customer service over my 28 years with Verizon, but especially on this occasion.”
“We just went there to resolve a misunderstand. Yesterday, we went to add 3 lines and something got mixed up with the info. We went back today and Rodney help us. He was very nice and explained and answer all my questions. We solve the problem and left we what we were looking for.”
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“Jake Darling did a great job to explain the progress to obtain and set up a new Z6 Samsung cell phone. He was very detailed and explained the contract throughly. He is very contentious and made sure I was a satisfied custermer through Verizon. Thanks to Jake I'm very happy with my new Z6.”