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“Repaired my iPhone's cracked screen. The screen was faulty (not their fault) The next day I went back there, they honored the warranty and replaced the screen again . Very friendly and professional. Work completed in less than an hour.”
“Mike made it very easy for me to switch phones, which is a task I really don't enjoy. Very friendly, answered my questions beforehand, and they accommodate walk-ins. Thank you!”
“The young lady Neremise was absolutely pleasant! She went above and beyond to ensure I received my phone that i ordered and transferred all my stuff personally!!”
“Brandon does it again!!! He quickly and easily helped move a line for my son to a new phone, showed me how to enable all the parental controls and helped me fix a notification issue on my phone.”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Thank you thank you thank you!!! Outstanding. My screen died on the last day of our trip & because Samsung no longer include sd cards & my phone was in airplane mode, I thought I'd lost my pics. Thanks to cell phone dr, they were able to repair it & I'm so grateful! I also have to mention how nice everyone I spoke to was. That's so refreshing. Thank you again from the happiest person in Pasadena MD right now!”
“JP went over and above in assisting me change phones and phone number after an identity theft. He provided excellent customer service, was knowledgeable and extremely polite. Should the need arise I would not hesitate in having him help me. Thank you JP!!!”
“I came to the store to change from my carrier Tr to AT&T. DeAndre showed great patience in dealing with the support center of Tr. The support center of Tr frequently did not understand the clearly expressed requests of DeAndre or used a convoluted approach to get the information we needed. It took over 45 minutes to get the information. DeAndre made sure that the change in service was completed fully before I left the store.
I believed he understood what I wanted and worked as expeditiously as possible to change my service. He kept his composure through repeated requests by Tr support for basic information. I felt he wanted to provide quality service rather than pushing me quickly out the door.
I would seek him out if I have other problems!”
“Dwayne Williams, sales consultant at 7704 Ritchie hwy Glen Burnie, is the reason I will stay with Verizon for the foreseeable future. He is knowledgeable as well as friendly. Mr. Williams is the best at helping others find the plan that’s right for them. 10/10 recommend.”
“Kirk Cable, our AT and T expert, was very helpful, knowledgeable, patient and got our issue resolved. I would go back to him with any subsequent issues due to his level of expertise and ability to identify a solution. Thanks Kirk!”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
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“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“I had to get a new Samsung yesterday. Chris was great, he spent over a hour transferring all my information over. He thought he was going to have to make me input all my contacts again. He refused to give up and finally did it. If you need to get anything done there ask for him.”
“Had a billing problem recently that took a lot of time and patience on the part of Chaz at the store. He was very patient and worked on the problem with me until it was resolved. The overseas person we were dealing with was not helpful, but through Chaz' efforts, the problem was resolved. Great customer service over my 28 years with Verizon, but especially on this occasion.”
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“Jake Darling did a great job to explain the progress to obtain and set up a new Z6 Samsung cell phone. He was very detailed and explained the contract throughly. He is very contentious and made sure I was a satisfied custermer through Verizon. Thanks to Jake I'm very happy with my new Z6.”