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December 2023 by Nick Bouffard
I just finished changing the oil on my wife’s 2018 VW Tiguan because I tried going here on three different occasions only to hear three different excuses regarding their inability to change my oil. First off, there are NO complications for changing a VW or most BMWs or almost ANY german cars oil beyond any other country’s cars oil unless it’s like a Porsche GT3RS, to say otherwise is a 74 IQ comment. The drain plug is slightly different? Buy the $4 tool on amazon! There are millions of Volkswagens on the road, why not buy the $4 drain plug tool? Second, the last dude’s excuse was literally “i don’t feel like working on a volkswagen, wait until 10:30am for our volkswagen guy to come in”. He then started saying things along the lines of “let me put this in layman’s terms because it seems you don’t know a lot about cars, this car is German is it’s completely different to change the oil blah blah blah” which was amusing because I have taken apart german cars and put them back together, I just have a job so i’d rather not waste my Sunday changing oil for my wife’s commuter. Once again, it’s no different I literally just did it and it was three very difficult steps: drain oil, replace filter, add new oil. The horror! It was clear the guy just didn’t feel like doing it (probably due to a lack of incentives for how many cars they do a day but I digress). I would not recommend going here, because if they’re too lazy to work on a car with extremely marginal differences in process, they’re likely not intelligent enough to avoid messing a simple oil change. The jiffy lube in annapolis last year when we went there had no problems, perhaps they should take notes. I probably seem angry, and you would be right because I now smell like dirty oil instead of doing other more rewarding chores around the house or relaxing and watching the Bayern game.
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November 2023 by Alex Doan
DO NOT Get Your Car's Oil Changed Here -- It Could Be a COSTLY Mistake or Even Your Cars LAST!!I had been a loyal customer at this Jiffy Lube location for years, but my recent experience makes me worry that they have become sub-standard and a potential hazard to automotive care :'( Therefore, I feel compelled to share my recent ordeal at this Jiffy Lube location, which has seriously made me question their service quality and vehicle care.I visited for a routine oil change, but what unfolded afterwards was alarming. Given that my older car tends to leak oil, I checked the oil level about a week and a half after the initial oil change and I found that the oil was overfilled by 1-2 quarts. This is not a trivial issue; overfilling can lead to significant engine damage, like damaging the crankcase seal, which can cause oil leaks or worsen existing ones. Their initial mistake was worrisome, but the staff's response when I brought it up was even more disconcerting.On returning to address this issue, I was met with resistance. The staff insisted that the extra oil wouldn't harm my car and could even be beneficial due to its age. This advice contradicts established automotive knowledge and proper servicing standards. They only agreed to remove the excess oil after I persisted.The situation worsened when it was revealed that a previous technician had stripped the oil plug and oil pan, making future oil changes impossible without an expensive oil pan replacement. This error is not just reflective of poor workmanship; it also places an undue financial burden on me, the customer. Additionally, failing to inform me of the issue during the initial oil change was dishonest.When I inquired about repairing the stripped oil pan, the technician unreasonably tried to shift blame to the Annapolis Jiffy Lube, which had serviced my car three visits prior. This seemed illogical, especially since this location had successfully changed the oil after that. Further, when I requested to speak with the owner about this issue, I was informed that wasn't an option.I'm sharing my experience to caution potential customers against using this Jiffy Lube. Their lack of attention to basic service procedures and the way they handled the aftermath have completely eroded my trust in their ability to care for vehicles. Their unwillingness to remedy or repair the damage done to my vehicle also proves their "warranty of services provided" is a scam, as they do not intend to help make right what they have done wrong.
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November 2023 by eric Jay
Quick oil change and no pressure to buy additional services.They only give a 10% military discount while many jiffy lube franchises give 15.
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November 2023 by Scott Wyllie
Easy to deal with and quick to get the work done, 10/10 would recommend for any oil change and more.
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October 2023 by Ryan Monahan
This is a mickey mouse operation. Wife has been here twice and the first time they didn't tighten the drain pan bolt enough so we ended up with oil all over our driveway. Then just last week I noticed a drip again after her recent oil change here. She took it back in and they said they lost the gasket for the same oil pan bolt. Last time I took my work truck in here they replaced my wiper blades but didn't tell me until checkout. Funny as I had replaced them a month prior to that visit with very expensive blades. Stay far away from this place if you want good service. If you want a shoddy, quick paced oil change this place if for you.
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September 2023 by Brittany Swift
I have never had such a wonderfully pleasant experience for a car service! Everything was deliberately explained without being condescending and everyone so so incredibly kind. I felt respected as a car owner and appreciated as a customer. Highly recommend for quick, friendly service.
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September 2023 by brenda aversa
They were very attentive. Took good care with my vehicle
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August 2023 by Solange Dougherty Hibbard
I don't trust many car places but this is the best one so far. All of the employees are super kind and honest! I have had my brakes/rotors replace, Brake line repair, hose part replace due to it leaking causing the car to over heat, oil changed obvious and they put in a new battery... If I could give them a higher star ⭐⭐⭐⭐⭐⭐⭐⭐✨✨ I would...
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August 2023 by Kevin Koski
This place has some of the best mechanics in the area. Fast, friendly, honest, and even if they can't address your issue, they're incredibly knowledgeable about the area and can recommend great alternatives. Twice I've had issues and they have given me great advice as to where to go to get fixed. Good dudes.
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July 2023 by John Fitzpatrick
Quick, efficient and friendly. Never had a bad experience in the 15 oil changes I've had there. Samuel is a great technician and friendly face in the front.
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June 2023 by Michael Antinucci
Absolutely fantastic experience changing the oil of my F450 diesel truck. The manager is an exceptional person absolutely wonderful experience. I felt compelled to write this review for him.Service: Oil change
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May 2023 by J “Willy” R
Yes they will nickel and dime, you they were fast and helpful.
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April 2023 by RUSS CARLTON
I have been here many times, but my most recent visit will be my last. I brought 2 cars to this location on a Saturday. When I arrived with the first, I was told after their inspection that the coolant was very low. I generally keep tabs on the fluids between oil changes, but thinking I might’ve missed something I had them fill it. Before bringing the second car, I checked all the fluids. All full. After their inspection, I was told the coolant was very low on the second car as well. On leaving after service, the glove box fell open. Cabin air filter is behind the glove box and the latch had been broken when they replaced it. It is now ziptied closed until I can replace it. I popped the hood when I got home. The oil was overfilled and pitch black. I bought synthetic.The engine air filter cover was laying loose, unlatched. The one saving grace was the gentleman running the register, who couldn’t have been nicer. Not enough to risk my cars again however.
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February 2023 by Adam Schmidt
Despite their Google page listing “state inspections” under Services, they do not actually do vehicle inspections. I planned part of my weekend around it and was turned away.
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January 2023 by Pam kronquist
I just wanted to recognize an employee that was working just before close on 1/24/2023. I had just visited a pay for air location and the machine was removing air from my tire. I went to Jiffy Lube, as it was close by. I think the young man could tell I was a bit stressed and he took very good car of my tire AND ME!
