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March 2024 by Justin Fischer
I’ve had 2 terrible experiences at other jewelry stores but NOT this place. I must say, the people are very intelligent, kind, and caring! They make you feel important and have great taste in jewelry that is perfect for YOU! Do not hesitate to go to Zales! BEST jewelry store around Annapolis!
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February 2024 by Joseph Hall
Always great help and service. Faith has been very helpful at every encounter!
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February 2024 by Rowan Tree
Kevin was the best! So helpful and patient. What an asset to the company. One of the best sales people I’ve encountered.
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January 2024 by Yvette Camp
Dawn Young in Annapolis provided excellent customer service. She went above and beyond to ensure I had a diamond bond number for my ring. Thanks so much.
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January 2024 by Shirley Pratt
Just browsing, beautiful jewelry
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January 2024 by Eric Godfrey
Wonderful service and a great selection! They helped pick out the perfect piece of jewelry for my girlfriend
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December 2023 by Jade Dudley
Ms. Shirley has amazing customer service. She was so helpful and quick, I couldn’t have asked for better service. Thank you!
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December 2023 by Michelle Shackelford
Shirley was attentive, courteous, patient and helpful. I had several gift cards, one of which had been deactivated. She waited patiently while the card was reactivated. She also assisted in finding the perfect momento in honor of my deceased loved one. Thank you Shirley. You're a jewel!
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August 2023 by B.Phillips
Walked in randomly looking for a push gift I was greeted by Shirley who did a amazing job giving me a creative idea of a very unique gift for my girlfriend really appreciate her taking the time to show me something different vs just showing me the most expensive diamond on display thanks again Shirley!
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July 2023 by Terry Michel
Thank you Miss Shirley! You helped my fiancé and I choose our beautiful sophisticated wedding bands. You were professional, personable and greeted us as soon as we walked in. I'll be back to get him another wedding band for our anniversary. I wish there more people like you and you deserve a raise!!!!
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June 2023 by Phadra Milton
My representative Daniella was truly amazing. She made my experience wonderful. I will be returning soon.
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June 2023 by John L. Davis
Kevin is awesome! The entire experience was flawless and we continue to be Zales customers for life. Thirty-three years ago I bought a diamond solitaire (in this actual store) and today we returned to trade in that ring for the one that will be our wedding ring for life.The manager here, Faith, went the extra mile to find our diamond bond information (it had been three decades after all) and Kevin showed the patience of a saint to show my wife nearly every piece in the case. After two visits and lots of deciding, the perfect ring was found. The staff showed excellent knowledge and professionalism- thanks again for all your help. Highly recommend! Five star Zales.
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May 2023 by tyrone hardy
I have to replace the rhodium every 6 months on our white gold rings. There's has never been a time when we were not greeted with a sincere warm welcome. Faith goes out of her way to ensure that we don't leave the store unless every concern and question has been satisfied. In recent months we've met Kevin and found that the exceptional service that we've come to enjoy is infectious among Zales employees in Annapolis store. This kind of over all quality is rare to find in customer service today. I stop by sometimes just so I can feel warmth when I'm not shopping for jewelry. You have earned my business for life and I will and have recommended others to visit. Job well done. Thank you much
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May 2023 by Key b
I purchased 2 beautiful necklaces today and I LOVE THEM! Kevin assisted me and he was patient, helpful, and I truly had fun time shopping with him! Overall great experience!
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May 2023 by quantae white
Kevin gave me the most unique and astonishing service. He was very polite and patient my time there with picking out the special ring. Thank you again Kevin ! I appreciate everything