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March 2024 by Frank Pasenello
We regularly ship packages to family around the country and have used several UPS stores. The on Admiral Drive is the best UPS we have used. The service is friendly, expedient, and professional. There is ample staff to meet customer needs and never a wait in long lines. Try this UPS if convenient. you will be very pleased if you do.
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March 2024 by Kelly Fisher
The store is under new management. Great fast service with a smile! Staff super friendly!
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February 2024 by Amanda Gardner
I love this store. All of the staff are extremely knowledgeable, friendly and helpful. I will also pick to go to this location whenever I have to ship a package. Today I interacted with a staff member named Joy. She was exceptional.
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February 2024 by Kayla Garrison
Terrible customer service from an employee that was listening to headphones and not customers. Was also mixing up returns and return labels just from lack of paying attention and clearly not wanting to be there.
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December 2023 by M. A. Warner
Preet and Shiv are fabulous employees at this store! They will often go above and beyond to do the best job possible. I have a small business and often do much shipping all at once. Both Preet and Shiv are most helpful and thorough, as well as being super pleasant and enjoyable to work with! This is my favorite UPS Store in the area, and I will often go out of my way to drop off my packages at this store due to the efficiency and positive energy at this store! Thank you, Preet and Shiv! You deserve the best accolades!Angel WarnerVilla de Alpacas Farm
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November 2023 by Kenneth Holmes
There is a great need for customer service training period I brought a packaging from Amazon in original Amazon packaging and I was told because there was hazardous material it couldn't be shipped period this was a return period Amazon shifted to me via UPS. Which is the way I get all of my cameras periodThis inarticulate loud. Told me to stand on the side and wait. I waited four customers and fifteen minutes.. There was no solution and no manager. I will never return to the Store. I've got to call in to amazon right now to address This issue
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October 2023 by Annette Skinner
I never had the pleasure of dealing with prior management, but as a new Annapolis resident i have had great experience with this store sending packages back home! Quick and friendly!
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September 2023 by Courtney D.
I went to the store today for a rather simple task but Jaylen was so helpful and communicative, he was great to talk with. Also, when I came into the store, I had a wait a few minutes as Jaylen was patiently helping an older gentleman that was asking a ton of questions and I was just so impressed by Jaylen's professionalism and helpfulness. Apologies if I am spelling his name wrong but just wanted to give credit especially seeing some reviews here that were nothing like my experience at this location.
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September 2023 by Tanya Haag
This wasn’t my favorite location previously, but I’ve returned a few times due to convenience, and I’ve worked with three separate new employees who are all so kind and helpful.
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August 2023 by Jeanne Miernyk
I recently brought a special painting and some glassware in for shipping. Jaylen was extremely helpful and did a fantastic job packaging and protecting everything in the box. The shipment arrived yesterday in perfect condition.Thank you, Jaylen!
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August 2023 by Justin Y.
what should be an easy task seems to be an inconvenience to the employee. The line gets long just because of laziness
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August 2023 by darshan mendpara
I recently had the pleasure of visiting the UPS Store in my neighborhood, with new management here I must say that my experience was nothing short of outstanding. From the moment I walked in, I was greeted by a friendly and attentive staff who were ready to assist me with all my shipping and printing needs.What truly stood out was the staff's knowledge and willingness to help. They patiently answered all my questions and provided expert recommendations to ensure that my items were packed securely for shipping. The attention to detail they showed while handling fragile items was particularly reassuring.
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August 2023 by M Rees (Rees)
Excellent notary service today. The new owner is friendly and has a good team. Customer service was fast and busy. I'll be using this store for all my UPS mailings. Bad experiences with the past owner should be tossed as this new owner is working hard to develop a new atmosphere and service environment.
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August 2023 by Rick Jaffray
Gabrielle is the Best. Recommend all EBay sellers go to her for shipments. Very knowledgeable and willing to educate. I’d also like to say that this location is under new management… What a night and day difference.
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August 2023 by Zahid Pervez
For the idiot that works there, needed a phone number for a return label, Just so you know the other UPS store processed my packages for half the price for both label printed without needing a phone number for return label and next day ground delivery.
