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September 2023 by Lisa Boss
Staff was very helpful. Everyone who works there was professional and attentive. Ray, the Manager, went the extra mile to anticipate my needs and keep me moving. I’m very grateful for the help!
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August 2023 by Percy Bramble
The staff at this location is very welcoming and helpful. They made sure my trailer was attached correctly and operating properly.
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August 2023 by Laura Houston
The folks at 2115 west st in Annapolis location have been amazing to work with. Trisha (I hope I remembered her name right) Was so helpful with our Ubox rental. We had quite a lot of stuff and loaded on location. They were professional, helpful and patient with all my questions and our adjustments with the reservation. I would drive farther just to work with them and highly recommend this location to anyone needing U-Haul services.
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August 2023 by joe glumsic
Everything from beginning to end went really well. Staff was great and the entire process went smoothly and quickly. I rented a 10’ box truck that was clean and in top condition.
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July 2023 by NANCY T
Very complete and neatly organized store for all your moving needs. If you can't get it here, you can't get it!We went for a trailer hitch installation. The staff went above and beyond to help us when they ran into problems. They were patient, communicative, and instructive on how to deal with the problem. Very happy with the results, and the price was reasonable and competitive with other quotes.
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May 2023 by Rev. Sarah Lamming
The manager went above and beyond to help us with our move. The service we received was excellent - we are so greatly for the ways they were able to make adaptions to our order and dates to fix our schedules.
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April 2023 by Kyle Kweder
Went there for a hitch install. Scheduled it for a Saturday, 2+ weeks out. 4 days before install date, got a call saying the tech would be off Saturday and we need to come on a weekday… difficult as we work…. Wife takes off work to take vehicle in when it’s convenient for the tech. After 90 mins, told it’s ready. Wife returns home and I notice the exhaust hangers have been unbolted and exhaust is only held up by the weld to the catalytic converter and its hangers. Called and told the tech we needed the missing hardware brought to us as we weren’t driving until the exhaust is reattached. Tech drives missing hardware out to our house and immediately begins berating us for not bringing the vehicle back to him, wants us to prove to him the vehicle couldn’t have been driven. No apology, no acknowledgment that he messed up the installation. We ask him to leave, he continues saying he won’t leave until we show him the vehicle couldn’t be driven. Finally we tell him to leave. Beware, double check their work. EDIT: Manager did follow-up and apologize for the error and problems.
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April 2023 by Michael Asero
Very friendly and helpful people. Truck was ready to go, loaded, and in great condition. Made the whole process simple and price felt very reasonable. Wide selection of truck sizes, and lots of helpful accessories to make the move easier.
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March 2023 by Jim
Very professional. Installed a new hitch on my pick up truck. Very accommodating. Kept their appointment time. Had me in and out in less than one hour.
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February 2023 by Joanna Young
Great renting experience. Sully is a gem! He helped make a long a chaotic day of moving much better with such a friendly and helpful return. The whole team was helpful and getting the truck I needed was easy. They are always stocked with supplies in my experience too. They’re my go-to!
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February 2023 by mike mcgrath
Outstanding staff, they let me take the trailer earlier than ordered. They made sure my hitch was connected properly. Outstanding Staff !
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January 2023 by Alison Gervais
If you need a hitch installed, this is THE place to go!The folks here got my 2018 Hyundai Santa Fe Sport in as a walk-in and completely repaired my hitch that had been improperly installed at a separate UHAUL location. They worked quickly to make sure we were taken care of and ready to safely tow for our cross country trip.Amazing, prompt service, and I couldn’t be happier and more thankful for the care we received here!Thank you so much!
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January 2023 by Collin Berger
Friendly staff and a welcoming office. I booked a truck and equipment the night before pick-up. Office had no problem with the last-minute booking. Rental was more expensive than comparable Budget (etc.) quotes in the area, but the experience was smoother and more professional than my ok experience with Budget a few months ago.
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November 2022 by Matt Vigliotti
This location is top notch. I've rented from here several times and everyone there has contributed to making every rental fast, smooth, and stress free. The front desk gets the paperwork done fast and the crew has gotten me hooked up and on my way in a matter of minutes. The evening crew has been just as good at getting me unhooked and on my way home as quickly as possible. I will definitely be back!
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November 2022 by Harrison Helmich
The staff are really great and willing to help. My car was missing trailer wiring and they referred me to a place 20 mins away that was able to do the install immediately. They’re extremely accommodating and informative. Thanks!
