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January 2024 by Laura Kiesler
Great experience.
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December 2023 by McKinley Robinson
I find Ms Gibson to be a phenomenal StoreManager. Very knowledgeable of Tempur-Pedic products.Although I have been ordering online I now find that in store shopping for certain items is the best way to go. For example, being able to touch and feel the product and have someone like Ms Gibson explain the difference in the product quality s the best way to shop. Thank you Ms Gibson for your attentiveness!!
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October 2023 by Kenneth Vernon
My wife and I had the most AWESOME experience at the TEMPUR-PEDIC store. Steve provided OUTSTANDING customer service. He was patient, knowledgeable, informative, and helpful. Steve answered all of our questions, patiently demonstrated how the beds operate, and explained how best each accessory accommodates a good night sleep.Thank you for hiring such an high caliber individual!Kenneth and Naomi
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October 2023 by Andrea Glenn
I have just started my research on a new mattress and wanted to learn about the Tempur-Pedic mattresses and feel the differences for myself. The store manager, Kim, greeted me warmly and spent plenty of time with me explaining the differences and answering my many questions. Kim was professional and patient and I will definitely be working with her if I decide on the Tempur-Pedic Brand.
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October 2023 by Esther Roskam
I purchased a mattress and foundation here a couple years ago and the mattress has sagged/become defective. I have been through EVERYTHING trying to get an in person warranty assessment consistent with written warranty but they will only consider warranty claims based on photos. Warranty does NOT require a photo obvious defect, and their lack of responsiveness/refusal to get me a proper warranty assessment before denying tells me this warranty is illusive and fraudulently offered. The staff here are very nice but have no power to help, or at least claim not to.I'm an ATTORNEY and would like to know how many others are out there with defective tempurpedic mattresses that are being denied a proper warranty assessment. FIND ME via Google if you would like to share your experience. This is not acceptable behavior and I want to understand whether I'm in the majority here.It's one thing to deny after a proper assessment but refusing to properly evaluate is another. The large number of reviews naming specific people positively here also makes me wonder if somehow negative reviews are being deleted. As of today I see at least one other review consistent with my experience.
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September 2023 by Derrick Plummer
Rene’ was amazing! She is very knowledgeable and answered every question we could think of. She was patient with us and provided the opportunity to really explore the many options Tempur-Pedic offers. We made the investment because we trusted her and she now has new customers.
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September 2023 by C
My experience at the Tempur-Pedic flagship store in Annapolis, MD, with Steve Woodall was nothing short of exceptional. From the moment I walked in, it was clear that I was in capable hands. Steve's extensive knowledge about the products and his willingness to patiently answer all my questions left me thoroughly impressed.What truly stood out was Steve's approach - he never once made me feel pressured to make a decision. Instead, he took the time to understand my needs and preferences, guiding me towards the options that would best suit me. This level of customer service is rare to find these days, and it made my shopping experience all the more enjoyable.I can confidently say that I'll be returning to the store in the future, specifically to work with Steve. His professionalism and dedication to ensuring customers find the perfect mattress is truly commendable. If you're looking for an stress-free and knowledgeable shopping experience, I highly recommend visiting the Tempur-Pedic store in Annapolis and asking for Steve Woodall.- Chaneese
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August 2023 by Eloi Araujo
Rene, was super helpful explaining and helping us choose our second tempur-pedic. We have been so happy with our first one, when the time came to update, we had no doubt about keeping a tempur-pedic.
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August 2023 by Justin Morelli
Kim and Rene took care of me by setting me up with the most comfortable mattress I have ever laid on. I haven't slept on it yet, but I wish I had taken a nap right in the store. It was that comfortable.
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August 2023 by Lord Robinson
Kim in Annapolis was absolutely great and wonderful at helping me choose my bedding. Kim also demonstrated beds and I’m definitely coming back to see her. I also observed how Kim was hands on with her coworker phenomenal beautiful woman.
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August 2023 by B S
We had the pleasure of talking with Kim Gibson after popping in to look at pillows. So friendly and knowledgeable, she let us know all the best options for our sleeping sitch. A true expert. Thank you so much!
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August 2023 by Tukita Moore
Kim store manager was on point from the get go. Welcoming, knowledgeable and walked us through the functionality. I left there knowing exactly what product best suited my needs.
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August 2023 by Jil Winburn
Rene and Kim were helpful and knowledgeable and patiently answered our questions and allowed us to test the mattresses at our own pace.
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June 2023 by Cali Jarrett
Bruce is amazing! Extremely knowledgeable, patient and he listens to your concerns and recommend the best product for you. I highly recommend requesting using Bruce for your transactions.
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May 2023 by TeLeishia Holloway
Bruce & Steve were top class! Not only were they warm & welcoming upon us entering the flagship store, they ere very engaging & informative about Tempurpedic products.Steve patiently answered all of our questions and showed us all of the bells & whistles on each model of these luxe beds. He had us sold on purchasing our dream bed in record time. If you're in the market for a bed that's worth the bang for your buck... drop by the Annapolis flagship store and consult with Bruce!Knock Your Socks Off Customer Service at it's best!!
