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February 2023 by Paige Norman
This is my favorite and only branch i’ll go to anymore. Everyone is so nice & accommodating & i love how fast and efficient the drive thru is now a days, it really makes my experience way more enjoyable and quick. Keep it up!
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October 2022 by Lauren Watson
Amazing customer service. Andrew the banker was very professional and went above and beyond to help me with my finances. The new management has improved operations immensely!
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October 2022 by Evan Silwick
Great customer service, there was no wait, and clerks took their time to make sure I understood how the account I was setting up will work.
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October 2022 by Mesac GV
Great branch, excellent customer service. !!!
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October 2022 by hope Davis
Exceptional experience. The staff is so friendly and it appears that it stems from the positivity and respect that the manager displays toward the employees and the customers.
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October 2022 by Drew Mac
From the tellers to the bankers to the manager everyone is great!! Love this bank!
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October 2022 by Alonzo Gould
These guys did an amazing job and I feel welcomed from the moment I stepped in!
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June 2022 by Johns Pixel 3 XL
Stay away from this branch.Zero customer service. Bankers and tellers cannot be bothered to help you. Bankers sit in their offices talking to each other, not making eye contact with the people who have money in their bank.Close down this branch! The Annapolis branch of Truist on Generals Highway is much more customer-friendly. Customers, don't waste your time here!
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March 2022 by Elaine F.
Suntrust has now merged with Truist. This local bank provided the services I needed in the past, but the transition to Truist has been problematic. They lost track of my larger account in the transition, so my checking and savings accounts are no longer linked. I have done the online chat with customer service twice this week, and they assure me that my money is still there, but I cannot access it for online transfers. I was promised three days ago that the situation would be rectified but I am still waiting. Update: I called the customer service line today (a week later) and the wait is 30-40 minutes to speak to anyone. Beware of Truist.
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February 2022 by Kyle Williams
From the sign on the door they say the lobby is closed but the drive thru is open. Ok ok. I’m good with that. I go to the drive thru but it’s closed.This inconsistent and inadequate information has been my experience with them on a couple of occasions.
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February 2022 by Margaret Hughes-Baldwin
It would be nice if they would answer the phone and return calls. I have been a customer for a long time and I'm ready to look elsewhere. I can't imagine what impression potential customers have. Very disappointing.
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September 2021 by BiggySean77
Absolutely disgusted with this branch. Not with some of the employees there but the management surely has me fired up. Needed a simple “letter head” or basically a letter to verify my banking accounts for personal reasons. Not only did management refused to help me in house, they directed me to the 1800 number for my request. They told me it had to be handled at my branch so I returned only to be refused again and then told to fax a “request letter” to receive needed documentation, and said I would be charged $30!! Faxed letter TWICE, also mailed. NO RESPONSE. The real kicker showing how they don’t know what they’re doing, I went to another branch less than 10 minutes down the road and they helped me with everything I needed in less than 20 minutes. FOR FREE! I’m never going to this place again for anything and neither should you. They almost pushed my frustrations to the point of closing my accounts permanently and finding a new bank to work with. Absolutely absurd customer service.
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August 2021 by J H
Bank teller was so rude and was laughing at me…
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August 2021 by Allen T.
This used to be the absolute best SunTrust branch around. Had a wonderful staff, great customer service and convenient hours. Was Very fast and efficient. That was before they merged with BB&T. All of the original staff are now gone, new people are coming in but they are way, way, understaffed. Only one teller handling both walk in and drive-through on a Friday. Finally they just shut down the bank late afternoon rather deal with all the complaints. Corporate customer Service said regional manager would get back to me which they never did. To say I'm unhappy with Suntrust right now is a huge understatement.
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February 2021 by Marcus C.
Made a special trip to this branch for the second time (yesterday and now today) and they were closed? No sign explaining the change in posted hours. Really frustrating considering all the other surrounding banks were open.
