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September 2023 by Hugh M.
Kitchen designer came to my house in early July - sounded like she had some great ideas and was really listening to my ideas and concerns. The first question she asked was "what would be the first thing I'd like to change about my kitchen" - I responded the counter top and oven that cut my space completely in half". i Received an email in a day or two that explained I might have to wait a few weeks for plans. August 10 - finally go to the showroom and I'm excited to see what the designer has come up with after all this time.... The design didn't have any of the layout we had discussed and the whole kitchen plan (which was super generic) was based around a counter top bar situation on the other side of my cooker- so basically, a design based around the one thing I said I wanted to be rid of most of all. Clearly she fudged this - she said she'd follow up with a new design - that was a month ago... Of course I've heard nothing. Extremely disappointed - I guess they lock the doors during business hours to keep the customers out. Truly pathetic customer service experience. Don't waste your time.
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October 2022 by Charley Varipapa
So far so good. The designer Karen was delightful and an excellent listener. I think we may be working together!
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October 2020 by Beth Berghers
Jeffrey and Karen were extremely knowledgeable, professional, and really great to work with. Highly recommend!
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October 2015 by Pat S
Joe at the Pasadena store was great. His experience definitely shows. Unlike some others, he comes to your house first and measures, then gives you an estimate. Even after he made the schematic and I changed my mind, he was easily amendable. And they can give you a nice kitchen for a good price. From the cabinet installers to the counter top measurers and installers, it was an easy experience.
