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December 2023 by Jag K.
Used the car wash for the first time at the Riva Road location and it was bad. Out of chemicals, rinse agent etc. My experience at other Splash-In location has been good. Never again at this location.
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May 2023 by Queen B.
Rewards member perks never works. And when you go inside they just say oh sorry! Maybe next time. The service here sucks.
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May 2023 by Anastasia D.
Absolute crooks, wouldn't return my prepaid gas amount after I didn't use it. Clearly, I'm not alone in thinking this place is shady look at all the bad reviews they have. The supposed manager was wearing a fake name tag and just started yelling at me and my small child when I asked for the money back. Maybe he just wanted to scare me away so he could pocket the money...
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March 2022 by dont ask
the snow cones were ok but it does not really have a lot of flavor I went with my best friend and me to get some snow cones its strange that 2 kids are buying snow cones from the gas station
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September 2021 by Andre P.
I'm only giving this business 3 stars for their digital air pump which is great. Otherwise this place is overpriced on all products.
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June 2020 by Karen M.
I have not needed gas in two months because of the Pandemic. Yesterday I went to this station. Put my Giant Rewards card in and when I put my bank card in, it directed me inside to the cashier. It occurred to me this has happened twice before. Once you go in, it no longer allows your rewards discount. The first two times I let it go, but this time I drove away. The gas station put the charge through on my card. Had to call my bank to dispute the charge and thankfully, they took care of it. These guys are shady. I'll be taking my business elsewhere.
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February 2020 by Joey Newton
Really shady "gas station/store" and is not really open 24 hours
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March 2019 by Megan R.
CROOKS! Tried charging me fraudulently for gas I didn't get & claimed they couldn't do a single thing & fought me now I have to file a claim through my bank!!! Didn't try to remedy the situation AT ALL!!!!!
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March 2019 by Angel M.
I like this station and the car wash cleans really well Plus you get 10 or 20 cents off with a wash . I've never been inside but the old guy who sits outside is very nice .
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May 2018 by Art T.
I mean... it's a Shell, right? Pretty outdated pumps, not very well lit, definitely overpriced. But... it's a Shell. This is what I'd expect from them, and from the only gas station in the area for a couple of miles. I'd only stop here with a decent discount from my Giant bonus card, and even then there are better Shells in Maryland.
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March 2018 by Benjamin D.
RIPOFF. I attempted to use the car wash. After paying $14, it quit after soaping the vehicle. I received a new code and reattempted. It failed again. I asked for a refund and the owner refused--offering only another ticket. When I disagreed with him on this, he told me I wouldn't even get a new ticket. When I objected, he called the police. I had not threatened him in any way, but I am black and male and he chose to exploit that.
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December 2015 by David G.
This may well be the most expensive gas in the area. I live just down the street from this station but would never buy gas here as this station is generally 10 to 20 cents higher than others.
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December 2014 by John D.
Employees at every rude and this station is consistently 10% higher in price than almost every fast station in town. Drive the extra few miles and save $5 per fill-up.
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October 2014 by Amanda K.
This gas station seems to be owned by the most shadiest characters I have ever came across in my life. They sell gas over the average price of any gas station in Annapolis or surrounding areas. When I asked them why they consistently sell gas priced .10 to .20 cents OVER what all the other area gas stations prices are, the owner said, "The gas we get is just high priced so we have to charge what we are charged...I can't help if gas man charges so much." Well, I smell a crook and some serious BS there Mr. Gas station owner! Nice try! Oh, and my Giant Food gas rewards coincidently NEVER work at their gas station. There was a day where I just knew there were points to redeem after the clerk AGAIN told me, "You have no points...sorry." I left and went to a different Shell down the street and what do you know...I had points to redeem and they worked!! Doesn't anyone else feel like they are being ripped off when the stop for gas there? They take advantage of their customers that work on Riva Rd. and need gas before getting on 97...just my theory.
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June 2014 by TJ A.
This is a really poorly run gas station, with no integrity. Their car wash machine is broken (doesn't dry your car), yet they don't warn you when paying, nor on the sign in machine. The manager became angry and defensive, and refused to refund or even re-do the wash later once they (if ever) fix the machines. It wouldn't surprise me if they cut corners elsewhere, too, given the really shady behavior of the manager and the complete lack of integrity on services they sell. You expect more from Shell.
