Sleep Number receives high praise for its excellent customer service and knowledgeable staff. Customers frequently mention the professionalism, patience, and friendliness of the staff members they interacted with. Jonathan, Lisa, Joanne, Michael, and Cait are all highlighted for their outstanding service. Jonathan's efficient and thorough setup of the bed impressed customers, while Lisa carefully explained options and answered questions with patience. Joanne was praised for her non-rushed, informative, and attentive approach during a store visit. Michael stood out for his friendly, knowledgeable, and non-aggressive sales style, making the purchasing process smooth and enjoyable, with added touches like offering water and listening carefully to customer needs. Cait provided a pressure-free experience, showing genuine care for what would work best for each customer. Customers appreciate the clean, well-lit store environment and feel confident in the expertise of the staff. While some customers are awaiting delivery, their store experience leaves them eager to enjoy their new sleep products. Overall, Sleep Number is recognized for its quality customer service, professionalism, and staff dedication, creating a positive shopping experience that builds trust and excitement for customers.
My wife was like a kid in a candy store. She loved the option of cooling or heating the mattress while she sleeps. The Sales associates we are very helpful and informative.
December 2025
My experience with Lauren, Joanne and Alex at the Annapolis MD store was stellar! They were extremely knowledgeable, professional and upbeat. 10+ stars!
December 2025
Joanne was helpful in answering our questions and providing information to assist us in choosing the right mattress.
