Severn Auto Body is highly praised for its excellent customer service and quality repairs. Customers frequently highlight the professionalism, patience, and friendliness of the staff, especially mentioning staff members who go above and beyond to ensure a smooth experience. Tiffanie stands out for her pleasant attitude, excellent follow-up, and dedication to accommodating customer needs, making each visit comfortable and hassle-free. The team is known for their ability to handle busy environments with calmness and grace, even when managing multiple demands. The service team is efficient and knowledgeable, quickly addressing vehicle damage and providing clear communication about the repair process. They have successfully repaired various vehicles, including Tesla models, with some customers noting that their cars were returned cleaner than when dropped off and looking fantastic after repairs. Staff members such as Christopher, Melissa, Chris Wiseman, and Andrew Grimes are noted for their professionalism and efforts to ensure customer satisfaction. Overall, Severn Auto Body is recommended for its top-notch service, skilled technicians, and caring staff who work hard to make vehicle repairs as easy and stress-free as possible. The location is busy, especially the Chincopin Rd site, which is a local hub for GEICO bodywork, but the quality of work and customer care remain outstanding.
Jim was absolutely amazing. He was very honest and didn’t try to take advantage of me. As a woman who goes into any body shop you have to be careful. Jim was so polite, helpful and got my car back in record time. I can’t say enough great things about him. I’ll always go back to Severn or Auto body, for any repairs.
January 2026
Andrew and his team kept me up to speed with the entire process. There were no surprises and they answered all of my questions quickly. My truck was finished slightly before they promised me and everything looks great. Highly recommended.
January 2026
This body shop was amazing! Will was my point of contact and he was always available, answered my questions and laid out a plan for when my vehicle would be finished. The timing was over the holiday weeks and the team performed a quick turn-around.
